Enterprise Customer Success Manager

About the Company

Overstory

Boston, MA, USA

101-250

<p>The climate crisis is the defining challenge of our time—but it’s also the greatest opportunity for innovation, and a challenge we’re proud to take on. At Overstory, we’re harnessing cutting-edge technology to enable a resilient electrical grid that keeps communities thriving as our world changes.</p><p>The grid is the backbone of life as we know it. It powers hospitals, keeps food fresh, and ensures communities stay connected. But extreme weather, aging infrastructure, and growing wildfire risks are putting this critical system under pressure. All of this combined makes the electric utility industry the greatest opportunity for tackling climate change.&nbsp;</p><p>One of the leading causes of catastrophic wildfires and power outages? Trees and brush coming into contact with power lines.&nbsp;That’s where we help. At Overstory, we use AI and advanced satellite imagery to pinpoint and prioritize vegetation risks before they materialize. By giving utilities critical analysis on those risks, we’re helping prevent outages, reduce wildfire risks, and accelerate the transition to a safer, more resilient grid.</p><p>Our team spans the Americas and Europe, and we work with utility partners across the Americas and beyond. We’re outdoor enthusiasts, musicians, artists, athletes, parents, and adventurers. What unites us is a passion for solving complex problems, a commitment to climate action, and the belief that technology should be a force for good.</p><p>Join us to help us build a more resilient world together.&nbsp;</p><h2><strong>About Our Team</strong></h2><p>We are a fast-growing team of about 100 people from all over the world. Fifteen nationalities are represented and at last count we speak fourteen languages: English, Dutch, French, Spanish, German, Italian, Portuguese, Russian, Luxembourgish, Lithuanian, Bulgarian, Finnish, Estonian, and Afrikaans.</p><p>We work remotely from eleven countries and are looking for candidates that are living and working in one of them: United States, the Netherlands, United Kingdom, Ireland, Estonia, Portugal, France, Sweden, Switzerland, Denmark and Canada. We gather once a year in-person for our unforgettable team gathering event. We also offer the option to occasionally meet up for in-person collaboration.&nbsp;</p><h2><strong>Our Values</strong></h2><p><strong>Tackling the climate crisis is our greatest mission.</strong></p><p>We act with urgency.</p><p><strong>Our curiosity fuels our growth.</strong></p><p>We recognize that change is constant, and we find joy and power in exploration.</p><p><strong>We’re rooted in diversity.</strong></p><p>Just as ecosystems need biodiversity to thrive, our resiliency comes from our differences.</p><p><strong>We care for each other.</strong></p><p>We love the power of machines but we nurture each other as humans.</p><p><strong>Trust is fundamental.</strong></p><p>We assume the best in everyone, and we share ideas openly so that we have a positive impact.</p>