What we are building<br>                At ecoplanet, we're building the operating system for the energy transition. Our AI-powered platform turns energy management from a cost center into a competitive advantage for European manufacturers – saving energy costs and unlocking operational efficiency. Backed by EQT Ventures, HV Capital and more and built by a team full of top-tier talent.<br><br>We've just entered a new phase for targeted commercial growth – and this is where you come in.            Why This Role Matters<br>                Our customer relationships are at the heart of our growth. As an Associate Customer Success Manager, you go beyond traditional CS: you drive account value through upsells, renewals, and close customer partnerships. You make sure our customers succeed with ecoplanet, feel well supported, and grow together with us. Your work contributes directly to ARR growth and customer satisfaction, laying the foundation for long-term success.            What You’ll Achieve<br>                Within your first 6–12 months, you will:<br><ul><li>Drive account growth by identifying and closing upsell and renewal opportunities, working closely with the Sales and Product teams to deliver the right solutions and contribute directly to ARR growth.</li><li>Create exceptional customer experiences by leading onboarding and resolving support requests within the agreed SLAs.</li><li>Build strong personal relationships by planning and conducting on-site visits to 100% of key accounts at least once per quarter, ensuring close relationships and clear feedback loops.</li><li>Continuously improve customer satisfaction by running quarterly NPS surveys, following up with detractors and passives, and turning feedback into concrete improvements.</li></ul>            What Sets You Up for Success<br>                Must-haves:<ul><li>1–2 years of experience in Customer Success, Account Management, or Support* A proven track record in upselling or expansion revenue</li><li>A proactive, solution-oriented mindset: you think in terms of value, not just support</li><li>Strong communication skills (C2-level German, C1-level English)</li><li>Excellent time management, prioritization, and stakeholder management skills</li></ul>Strong plus / highly relevant:<ul><li>Experience using digital energy tools</li><li>Experience at an early-stage or high-growth startup</li></ul>            How You’ll Grow<br>                This role is built for growth. If you thrive here, you can progress to Customer Success Manager, Senior CSM, and eventually CSM Lead, taking on larger accounts and more strategic renewals, and mentoring others along the way.            What You Get<br>                A top of the market team with flat hierarchies: work with people who make you better<ul><li>Competitive salary</li><li>Full ownership from day one: you'll actively help shape our company</li><li>Central office with great transport links, plus free lunch every Tuesday and Thursday</li><li>Wellpass membership, Jobrad and Jobticket</li><li>Regular 1:1s and retros focused on your development</li><li>Real impact: your work supports Europe's transition to a smarter energy system</li></ul>            The Application<br>                No generic cover letter needed. Send us your CV and surprise us.<br><br>            

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<div id="ember55" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">SMBs are severely struggling to navigate sustainability regulations and become net zero. They lack time, the right set of skills as well as data while existing software systems don&rsquo;t offer solutions. That&rsquo;s why we are building the first all-in-one green operating system - ecoplanet - to help SMBs reach their climate goals and to become more independent! Our platform identifies and implements profitable investments in green infrastructure as well as changes in organizational behavior (e.g. peak shaving). We help SMBs to significantly save cost while reducing carbon emissions - enabling them to finally become a large contributor to fight climate change.</span></div>
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(Associate) Customer Success Manager

What we are building<br />                At ecoplanet, we're building the operating system for the energy transition. Our AI-powered platform turns energy management from a cost center into a competitive advantage for European manufacturers – saving energy costs and unlocking operational efficiency. Backed by EQT Ventures, HV Capital and more and built by a team full of top-tier talent.<br /><br />We've just entered a new phase for targeted commercial growth – and this is where you come in.            Why This Role Matters<br />                Our customer relationships are at the heart of our growth. As an Associate Customer Success Manager, you go beyond traditional CS: you drive account value through upsells, renewals, and close customer partnerships. You make sure our customers succeed with ecoplanet, feel well supported, and grow together with us. Your work contributes directly to ARR growth and customer satisfaction, laying the foundation for long-term success.            What You’ll Achieve<br />                Within your first 6–12 months, you will:<br /><ul><li>Drive account growth by identifying and closing upsell and renewal opportunities, working closely with the Sales and Product teams to deliver the right solutions and contribute directly to ARR growth.</li><li>Create exceptional customer experiences by leading onboarding and resolving support requests within the agreed SLAs.</li><li>Build strong personal relationships by planning and conducting on-site visits to 100% of key accounts at least once per quarter, ensuring close relationships and clear feedback loops.</li><li>Continuously improve customer satisfaction by running quarterly NPS surveys, following up with detractors and passives, and turning feedback into concrete improvements.</li></ul>            What Sets You Up for Success<br />                Must-haves:<ul><li>1–2 years of experience in Customer Success, Account Management, or Support* A proven track record in upselling or expansion revenue</li><li>A proactive, solution-oriented mindset: you think in terms of value, not just support</li><li>Strong communication skills (C2-level German, C1-level English)</li><li>Excellent time management, prioritization, and stakeholder management skills</li></ul>Strong plus / highly relevant:<ul><li>Experience using digital energy tools</li><li>Experience at an early-stage or high-growth startup</li></ul>            How You’ll Grow<br />                This role is built for growth. If you thrive here, you can progress to Customer Success Manager, Senior CSM, and eventually CSM Lead, taking on larger accounts and more strategic renewals, and mentoring others along the way.            What You Get<br />                A top of the market team with flat hierarchies: work with people who make you better<ul><li>Competitive salary</li><li>Full ownership from day one: you'll actively help shape our company</li><li>Central office with great transport links, plus free lunch every Tuesday and Thursday</li><li>Wellpass membership, Jobrad and Jobticket</li><li>Regular 1:1s and retros focused on your development</li><li>Real impact: your work supports Europe's transition to a smarter energy system</li></ul>            The Application<br />                No generic cover letter needed. Send us your CV and surprise us.<br /><br />            

(Associate) Customer Success Manager

About the Job

About the Company

Ecoplanet

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