The Service Support plays a critical role in ensuring efficient, reliable, and high‑quality service delivery. This position coordinates field service activities, supports technical teams, and works closely with commercial, operational, and customer‑facing stakeholders to ensure smooth service execution and a strong customer experience.<br>This role is ideal for someone who values structure, ownership, and coordination and enjoys working in a fast‑paced service environment.<p style="text-align:inherit;"></p><p style="text-align:left;"><b>Responsibilities / Tasks</b></p><div><div><h3><b>Service Planning &amp; Coordination</b></h3><ul><li>Coordinate workflows across <b>Technical Service, Workshop, and Spare Parts</b> operations.</li><li>Support <b>daily and weekly field service planning</b> in collaboration with Service Managers.</li><li>Schedule field service activities and ensure <b>customer confirmations</b>.</li><li>Create, manage, and track <b>service requests, tickets, and reports</b> via CRM systems.</li><li>Monitor <b>periodic maintenance schedules</b> and ensure timely follow‑ups.</li><li>Provide operational support to <b>Global Marine Hub</b> activities.</li></ul><h3></h3><p></p><h3><b>Systems, Reporting &amp; Administration</b></h3><ul><li>Prepare and monitor <b>monthly capacity, utilization, and vehicle tracking reports</b> (e.g., Arvento).</li><li>Record working hours and overtime tracking in <b>SAP</b>.</li><li>Create <b>purchase requests and requisitions</b> in SAP for tools, spare parts, PPE, field service projects, and third‑party services.</li><li>Provide Service Sales with <b>documentation and cost details</b> required for invoicing.</li></ul><p></p><h3></h3><h3><b>Finance, Travel &amp; Expense Management</b></h3><ul><li>Approve team expenses in <b>SAP Concur</b> in line with company policies and authorization levels.</li><li>Review and approve <b>travel‑related expense invoices</b>.</li><li>Organize and coordinate <b>all travel arrangements</b> for Field Service teams.</li></ul><h3></h3><p></p><h3><b>Logistics, Compliance &amp; Documentation</b></h3><ul><li>Coordinate <b>logistics processes</b> for service and workshop operations.</li><li>Ensure completion and submission of <b>Occupational Health &amp; Safety (OHS)</b> documentation for site access.</li><li>Support field service engineers with <b>documentation and operational or technical requests</b>.</li></ul><h3></h3><p></p><h3><b>Warranty, Claims &amp; Project Support</b></h3><ul><li>Manage <b>warranty and claim processes</b> in line with contractual requirements.</li><li>Support commissioning projects by coordinating <b>acceptance documentation</b> with Sales and Service teams.</li><li>Monitor warranty obligations for <b>newly delivered projects</b>.</li></ul><h3></h3><p></p><h3><b>Customer &amp; Stakeholder Interaction</b></h3><ul><li>Act as a key point of contact for <b>customers and cross‑functional stakeholders</b>.</li><li>Respond efficiently to service‑related requests and inquiries.</li><li>Collaborate closely with <b>Finance, Accounting, Procurement, Logistics, and Warehouse</b> teams to ensure smooth service execution.</li><li>Maintain professional communication that supports <b>high customer satisfaction</b>.</li></ul></div></div><p style="text-align:inherit;"></p><p style="text-align:left;"><b>Your Profile / Qualifications</b></p><div><h3><b>Education</b></h3><ul><li>Bachelor’s degree required; preferably in <b>Industrial Engineering, Business Engineering, or Business Administration</b>.</li></ul><h3></h3><p></p><h3><b>Technical Skills</b></h3><ul><li><b>Advanced proficiency in SAP</b>.</li><li>Experience with <b>CRM systems</b> preferred.</li><li>Strong working knowledge of <b>MS Office</b>.</li></ul><h3></h3><p></p><h3><b>Language</b></h3><ul><li>Good command of <b>written and spoken English</b>. Only applications submitted in English will be considered.</li></ul><h3></h3><p></p><h3><b>Core Competencies</b></h3><ul><li>Strong <b>organizational, planning, and analytical</b> skills.</li><li>High level of <b>ownership, accountability, and reliability</b>.</li><li>Clear and confident <b>communication skills</b>.</li><li>Ability to manage priorities and make sound decisions in a <b>fast‑paced environment</b>.</li><li>Strong <b>customer‑oriented mindset</b> and attention to detail.</li><li>Openness to learning and continuous improvement.</li></ul><h3></h3><p></p><h3><b>Additional Requirement</b></h3><ul><li>Completion of <b>military service</b> for male candidates.</li></ul></div><p style="text-align:inherit;"></p><p style="text-align:left;"><span><b>Did we spark your interest?</b><br>Then please click apply above to access our guided application process.</span></p>

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.</span></div>
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Service Support

The Service Support plays a critical role in ensuring efficient, reliable, and high‑quality service delivery. This position coordinates field service activities, supports technical teams, and works closely with commercial, operational, and customer‑facing stakeholders to ensure smooth service execution and a strong customer experience.<br />This role is ideal for someone who values structure, ownership, and coordination and enjoys working in a fast‑paced service environment.<p></p><p><b>Responsibilities / Tasks</b></p><div><div><h3><b>Service Planning &amp; Coordination</b></h3><ul><li>Coordinate workflows across <b>Technical Service, Workshop, and Spare Parts</b> operations.</li><li>Support <b>daily and weekly field service planning</b> in collaboration with Service Managers.</li><li>Schedule field service activities and ensure <b>customer confirmations</b>.</li><li>Create, manage, and track <b>service requests, tickets, and reports</b> via CRM systems.</li><li>Monitor <b>periodic maintenance schedules</b> and ensure timely follow‑ups.</li><li>Provide operational support to <b>Global Marine Hub</b> activities.</li></ul><h3></h3><p></p><h3><b>Systems, Reporting &amp; Administration</b></h3><ul><li>Prepare and monitor <b>monthly capacity, utilization, and vehicle tracking reports</b> (e.g., Arvento).</li><li>Record working hours and overtime tracking in <b>SAP</b>.</li><li>Create <b>purchase requests and requisitions</b> in SAP for tools, spare parts, PPE, field service projects, and third‑party services.</li><li>Provide Service Sales with <b>documentation and cost details</b> required for invoicing.</li></ul><p></p><h3></h3><h3><b>Finance, Travel &amp; Expense Management</b></h3><ul><li>Approve team expenses in <b>SAP Concur</b> in line with company policies and authorization levels.</li><li>Review and approve <b>travel‑related expense invoices</b>.</li><li>Organize and coordinate <b>all travel arrangements</b> for Field Service teams.</li></ul><h3></h3><p></p><h3><b>Logistics, Compliance &amp; Documentation</b></h3><ul><li>Coordinate <b>logistics processes</b> for service and workshop operations.</li><li>Ensure completion and submission of <b>Occupational Health &amp; Safety (OHS)</b> documentation for site access.</li><li>Support field service engineers with <b>documentation and operational or technical requests</b>.</li></ul><h3></h3><p></p><h3><b>Warranty, Claims &amp; Project Support</b></h3><ul><li>Manage <b>warranty and claim processes</b> in line with contractual requirements.</li><li>Support commissioning projects by coordinating <b>acceptance documentation</b> with Sales and Service teams.</li><li>Monitor warranty obligations for <b>newly delivered projects</b>.</li></ul><h3></h3><p></p><h3><b>Customer &amp; Stakeholder Interaction</b></h3><ul><li>Act as a key point of contact for <b>customers and cross‑functional stakeholders</b>.</li><li>Respond efficiently to service‑related requests and inquiries.</li><li>Collaborate closely with <b>Finance, Accounting, Procurement, Logistics, and Warehouse</b> teams to ensure smooth service execution.</li><li>Maintain professional communication that supports <b>high customer satisfaction</b>.</li></ul></div></div><p></p><p><b>Your Profile / Qualifications</b></p><div><h3><b>Education</b></h3><ul><li>Bachelor’s degree required; preferably in <b>Industrial Engineering, Business Engineering, or Business Administration</b>.</li></ul><h3></h3><p></p><h3><b>Technical Skills</b></h3><ul><li><b>Advanced proficiency in SAP</b>.</li><li>Experience with <b>CRM systems</b> preferred.</li><li>Strong working knowledge of <b>MS Office</b>.</li></ul><h3></h3><p></p><h3><b>Language</b></h3><ul><li>Good command of <b>written and spoken English</b>. Only applications submitted in English will be considered.</li></ul><h3></h3><p></p><h3><b>Core Competencies</b></h3><ul><li>Strong <b>organizational, planning, and analytical</b> skills.</li><li>High level of <b>ownership, accountability, and reliability</b>.</li><li>Clear and confident <b>communication skills</b>.</li><li>Ability to manage priorities and make sound decisions in a <b>fast‑paced environment</b>.</li><li>Strong <b>customer‑oriented mindset</b> and attention to detail.</li><li>Openness to learning and continuous improvement.</li></ul><h3></h3><p></p><h3><b>Additional Requirement</b></h3><ul><li>Completion of <b>military service</b> for male candidates.</li></ul></div><p></p><p><span><b>Did we spark your interest?</b><br />Then please click apply above to access our guided application process.</span></p>

Service Support

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GEA

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