The Customer Community Manager will lead the strategy, launch, and growth of PVcase’s first customer community. This role bridges Customer Success, Support, and Marketing to create a scalable platform where customers can connect, learn, and advocate. The ideal candidate is a builder, someone who thrives in fast-moving environments and can turn engagement insights into measurable business impact.<ul><li>Lead the strategy, design, and launch of PVcase’s customer community platform from the ground up.</li><li>Develop and execute an engagement plan to drive community adoption, activity, and long-term growth.</li><li>Partner with Customer Success, Customer Enablement, Support, and Marketing to align community goals with broader customer engagement and advocacy initiatives.</li><li>Curate, moderate, and manage daily community interactions to ensure relevance, accuracy, and tone consistency.</li><li>Create and publish engaging community-focused content such as discussion prompts, customer stories, polls, and event highlights that foster collaboration and peer-to-peer connection.</li><li>Develop programs to recognize and amplify customer advocates and top contributors.</li><li>Monitor community metrics (engagement, growth, deflection rate) and report on key performance indicators.</li><li>Implement and maintain moderation policies to ensure compliance with brand and data governance standards.</li><li>Manage integration between the community platform and existing systems (CRM, knowledge base, marketing automation).</li><li>Gather and relay customer feedback trends to Product and CS leadership to inform roadmap decisions.</li><li>Understand the nuances and optimize our customer community content with LLMs, AI, and bots in mind.</li></ul><ul><li>Solar or Engineering backgrounds preferred.</li><li>Fluency in additional languages beyond English preferred (German, Spanish, Italian).</li><li>Startup / Scale-up experience preferred.</li><li>3–5 years of experience in community management, customer marketing, or customer success.</li><li>Proven experience launching or scaling an online customer or user community (B2B SaaS preferred).</li><li>Strong understanding of digital engagement strategies and customer lifecycle management.</li><li>Excellent communication skills with the ability to build trust and engagement across audiences.</li><li>Experience working cross-functionally with Customer Success, Support, Product, and Marketing teams.</li><li>Proficiency with community or engagement platforms (e.g., Higher Logic, Gainsight, Khoros, Insided, or similar).</li><li>Data-driven mindset with the ability to analyze metrics and translate insights into action.</li><li>Strong organizational and project management skills; able to manage multiple priorities independently.</li><li>Familiarity with advocacy, referral, or ambassador programs is a plus.</li><li>Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.</li><li>Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred.</li></ul><h3 style="text-align:start;">About us</h3>PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year. <h3 style="text-align:start;">Get ready to enjoy</h3><ul><li>Flex benefit package, customizing perks to match your unique style.</li><li>Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.</li><li>Flexible working hours, harmonizing your personal and professional life.</li><li>Half-day Summer Fridays.</li><li>Full training and onboarding program for a seamless start.</li><li>Exclusive work only with international markets.</li><li>Considerable &amp; steadily increasing salary, recognizing and rewarding your dedication.</li><li>Frequent in-office and after-hours activities with team members.</li><li>Participation in international training programs.</li><li>Internal transparency with company results and salary system, promoting a culture of trust and collaboration.</li><li>Additional paid vacation days, including birthdays, volunteering, and other occasions.</li></ul>Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position.

PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, and error-prone solar project development process. Our end-to-end solar development platform connects site selection, PV design, and yield estimation. In doing so, we’re not only helping solar teams achieve maximum results in a fraction of the time, we’re accelerating the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.Whether you use a single product or plug into the entire platform, PVcase makes you faster, more precise, and more productive at every stage of solar project development. PVcase is a leading choice for solar energy professionals, and the results speak for themselves. Our platform supports over 1,500 customers in 75+ countries, powering the development of more than 4 TW of projects a year.

Customer Community Manager

The Customer Community Manager will lead the strategy, launch, and growth of PVcase’s first customer community. This role bridges Customer Success, Support, and Marketing to create a scalable platform where customers can connect, learn, and advocate. The ideal candidate is a builder, someone who thrives in fast-moving environments and can turn engagement insights into measurable business impact.<ul><li>Lead the strategy, design, and launch of PVcase’s customer community platform from the ground up.</li><li>Develop and execute an engagement plan to drive community adoption, activity, and long-term growth.</li><li>Partner with Customer Success, Customer Enablement, Support, and Marketing to align community goals with broader customer engagement and advocacy initiatives.</li><li>Curate, moderate, and manage daily community interactions to ensure relevance, accuracy, and tone consistency.</li><li>Create and publish engaging community-focused content such as discussion prompts, customer stories, polls, and event highlights that foster collaboration and peer-to-peer connection.</li><li>Develop programs to recognize and amplify customer advocates and top contributors.</li><li>Monitor community metrics (engagement, growth, deflection rate) and report on key performance indicators.</li><li>Implement and maintain moderation policies to ensure compliance with brand and data governance standards.</li><li>Manage integration between the community platform and existing systems (CRM, knowledge base, marketing automation).</li><li>Gather and relay customer feedback trends to Product and CS leadership to inform roadmap decisions.</li><li>Understand the nuances and optimize our customer community content with LLMs, AI, and bots in mind.</li></ul><ul><li>Solar or Engineering backgrounds preferred.</li><li>Fluency in additional languages beyond English preferred (German, Spanish, Italian).</li><li>Startup / Scale-up experience preferred.</li><li>3–5 years of experience in community management, customer marketing, or customer success.</li><li>Proven experience launching or scaling an online customer or user community (B2B SaaS preferred).</li><li>Strong understanding of digital engagement strategies and customer lifecycle management.</li><li>Excellent communication skills with the ability to build trust and engagement across audiences.</li><li>Experience working cross-functionally with Customer Success, Support, Product, and Marketing teams.</li><li>Proficiency with community or engagement platforms (e.g., Higher Logic, Gainsight, Khoros, Insided, or similar).</li><li>Data-driven mindset with the ability to analyze metrics and translate insights into action.</li><li>Strong organizational and project management skills; able to manage multiple priorities independently.</li><li>Familiarity with advocacy, referral, or ambassador programs is a plus.</li><li>Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.</li><li>Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred.</li></ul><h3>About us</h3>PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year. <h3>Get ready to enjoy</h3><ul><li>Flex benefit package, customizing perks to match your unique style.</li><li>Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.</li><li>Flexible working hours, harmonizing your personal and professional life.</li><li>Half-day Summer Fridays.</li><li>Full training and onboarding program for a seamless start.</li><li>Exclusive work only with international markets.</li><li>Considerable &amp; steadily increasing salary, recognizing and rewarding your dedication.</li><li>Frequent in-office and after-hours activities with team members.</li><li>Participation in international training programs.</li><li>Internal transparency with company results and salary system, promoting a culture of trust and collaboration.</li><li>Additional paid vacation days, including birthdays, volunteering, and other occasions.</li></ul>Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position.

Customer Community Manager

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PVcase

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