Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?We are looking for a Service Coordinator who takes care of managing and planning of Field Service activities according to customer needs and contracts as well as quality, health, safety and environmental and cost targets, and ensuring customer satisfaction in all activities.This is a permanent role located in Kobe, Japan, reporting to FS Operations Manager. What will you be doing As Field Service Coordinator, your work will focus on these responsibilities:<ul style="margin-top:0.0cm;margin-bottom:0.0cm;"><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Coordinates and schedules field service activities to support customer requirements and efficient service delivery.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Acts as a key point of contact for customers, service personnel, and internal stakeholders, helping to ensure smooth communication and collaboration.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Supports compliance with safety requirements, service standards, operational procedures, and customer guidelines throughout service activities.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Works closely with technical experts and relevant stakeholders to support the resolution of operational and technical issues.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Contributes to service process improvements by sharing feedback, observations, and ideas from daily operations.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Maintains service-related records, including resource planning, service schedules, and customer communications. </li></ul>To be successful in this position, you shall have:<ul style="margin-top:0.0cm;margin-bottom:0.0cm;"><li style="color:black;line-height:15.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">A technical background or education in engineering or a related field is preferred. Relevant experience in field service, technical support, project coordination, or the marine industry would be considered an advantage.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Demonstrates a strong commitment to safety and a proactive safety-first mindset.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Strong communication, negotiation, and coordination skills with a customer-focused approach.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Excellent organizational skills and customer empathy, combined with a proven commitment to delivering exceptional customer service.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Strong team collaboration skills with the ability to adapt, prioritize, and re-plan effectively in a dynamic working environment.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Understanding of operational efficiency and willingness to balance customer, service, and business needs.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Comfortable working with reports, service documentation, and basic data management tools.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Fluent in spoken and written Japanese.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Intermediate English communication skills are preferred. Support and opportunities to develop English skills will be provided.</li></ul> This position provides an excellent opportunity to learn marine service operations and develop coordination, customer service, and project management skills in a global environment. This role is primarily office-based and focuses on planning, coordination, and communication with customers and service teams Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position. Why you and us  You are valued – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.   Your growth is supported. We believe in continuous learning &amp; teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.  You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.   Contact &amp; next steps Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.   Please apply by 31/10/2026 <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAABlBMVEX///8AAABVwtN+AAAAAXRSTlMAQObYZgAAAAFiS0dEAf8CLd4AAAAEZ0lGZwAAAAp8We1TAAAADGNtUFBKQ21wMDcxMgAAAAdPbbelAAAACklEQVQY02NgAAAAAgABmGNs1wAAAABJRU5ErkJggg=="><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAABlBMVEX///8AAABVwtN+AAAAAXRSTlMAQObYZgAAAAFiS0dEAf8CLd4AAAAEZ0lGZwAAAAp8We1TAAAADGNtUFBKQ21wMDcxMgAAAAdPbbelAAAACklEQVQY02NgAAAAAgABmGNs1wAAAABJRU5ErkJggg=="> at 23:59 Japanese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zoneLast application date: 31/10/2026  At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.  Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.

We enable sustainable societies through innovation in technology and services together with all our stakeholders &ndash; today and tomorrow. We emphasise innovation in sustainable technology and services to help our customers continuously improve environmental and economic performance. We work together with our strong ecosystem of partners every day, providing a wide portfolio of leading technologies and innovative solutions that offer our customers superior uptime, reliability and foreseeable lifecycle costs across their operations. Our global passionate team of 17,500 energy and maritime experts in 200 locations in more than 70 countries is committed to shaping decarbonisation transformation of our industries across the globe.

Field Service Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?We are looking for a Service Coordinator who takes care of managing and planning of Field Service activities according to customer needs and contracts as well as quality, health, safety and environmental and cost targets, and ensuring customer satisfaction in all activities.This is a permanent role located in Kobe, Japan, reporting to FS Operations Manager. What will you be doing As Field Service Coordinator, your work will focus on these responsibilities:<ul><li>Coordinates and schedules field service activities to support customer requirements and efficient service delivery.</li><li>Acts as a key point of contact for customers, service personnel, and internal stakeholders, helping to ensure smooth communication and collaboration.</li><li>Supports compliance with safety requirements, service standards, operational procedures, and customer guidelines throughout service activities.</li><li>Works closely with technical experts and relevant stakeholders to support the resolution of operational and technical issues.</li><li>Contributes to service process improvements by sharing feedback, observations, and ideas from daily operations.</li><li>Maintains service-related records, including resource planning, service schedules, and customer communications. </li></ul>To be successful in this position, you shall have:<ul><li>A technical background or education in engineering or a related field is preferred. Relevant experience in field service, technical support, project coordination, or the marine industry would be considered an advantage.</li><li>Demonstrates a strong commitment to safety and a proactive safety-first mindset.</li><li>Strong communication, negotiation, and coordination skills with a customer-focused approach.</li><li>Excellent organizational skills and customer empathy, combined with a proven commitment to delivering exceptional customer service.</li><li>Strong team collaboration skills with the ability to adapt, prioritize, and re-plan effectively in a dynamic working environment.</li><li>Understanding of operational efficiency and willingness to balance customer, service, and business needs.</li><li>Comfortable working with reports, service documentation, and basic data management tools.</li><li>Fluent in spoken and written Japanese.</li><li>Intermediate English communication skills are preferred. Support and opportunities to develop English skills will be provided.</li></ul> This position provides an excellent opportunity to learn marine service operations and develop coordination, customer service, and project management skills in a global environment. This role is primarily office-based and focuses on planning, coordination, and communication with customers and service teams Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position. Why you and us  You are valued – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.   Your growth is supported. We believe in continuous learning &amp; teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.  You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.   Contact &amp; next steps Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.   Please apply by 31/10/2026 at 23:59 Japanese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zoneLast application date: 31/10/2026  At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.  Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.

Field Service Coordinator

About the Job

About the Company

Wartsila

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