As a Product Expert in Technical Support, you are the go-to person for technical questions on assigned platforms. You act as the interface between customers, service, sales, and global solutions teams, ensuring timely and effective problem resolution. Your work empowers customer satisfaction through expert troubleshooting, technical support, and knowledge sharing.Key responsibilities include:<ul><li>Provide technical support, remote and telephone service for customers and Field Service Engineers.</li><li>Troubleshoot and resolve technical issues, ensuring timely case management.</li><li>Support clarification for offers, spare parts, and estimate service time.</li><li>Deliver and develop technical training materials and tools.</li><li>Actively manage escalations, ensuring long-term structural solutions.</li><li>Support new product integration and ensure field service engineers are prepared before launch.</li><li>Contribute to safety-first practices across the team, company, and customer sites.</li><li>Balance your time effectively: on-site service (~20%), desk support (~40%), process improvement (~20%), and training (~20%).</li></ul>Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

Product Expert Engineer

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About the Company

Tomra

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