The Customer Service Analyst is responsible for the development, implementation and improvement of the reporting tools based on data analytics in order to support the customer service team in providing the "best-in-class" service to customers. They will analyze data, drive conclusions, and provide recommendations based on their findings.General Responsibilities• Leads the preparation and presentation of weekly dashbboards by key customer accounts• Distributes a reqular freight expedited dashboard• Leads analysis of data findings for monthly reviews, builds data slides for review meetings, prepares data for customer scorecard reviews and monthly highlight report• Prepares pull-in files for the customer service team to use quarterly in optimization activities and consolidates pull-in data for a regular management report out• Demonstrate expertise in multiple processes within the scope of customer service. Take part in training and onboarding new hires• Leads the customer service team by supporting them with any reporting or additionally required analytics knowledge• Leads testing and implementation of new tools and processes• Presents in internal meetings to provide critical customer account feedback as it relates to minimum customer product requirements during constrained supply situations• Responsible for extracting and distributing credit hold reports, stock available for non-released lines reports for the distribution center, or any other report that supports the daily order management activities for the customer service teamExperience / Qualifications• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands• Strong communication skills; oral, written and presentation• Strong organization, planning and time management skills to achieve results• Strong personal and professional ethical values and integrity• Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)• Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers#LI-IO1<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li> As OneSensata, we are working together to make things work together </li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type "FIND JOBS" in the Workday search bar.

Since 1963, Dynapower has provided power electronics solutions, along with an array of aftermarket services focused on continuous reliability and efficiency to an ever-expanding global customer base. We are a trusted leader in all types of power conversion equipment including high power rectifiers, inverters, DC/DC converters, integrated battery energy storage systems and transformers for use in hydrogen, e-mobility, energy storage, industrial, mining, defense and research applications. With headquarters and a 150,000 square-foot vertically integrated manufacturing facility in South Burlington, VT, Dynapower is collaborating with our partners and clients to shift the way our world uses power and advance our resilient, clean energy future.

Customer Service Analyst

The Customer Service Analyst is responsible for the development, implementation and improvement of the reporting tools based on data analytics in order to support the customer service team in providing the "best-in-class" service to customers. They will analyze data, drive conclusions, and provide recommendations based on their findings.General Responsibilities• Leads the preparation and presentation of weekly dashbboards by key customer accounts• Distributes a reqular freight expedited dashboard• Leads analysis of data findings for monthly reviews, builds data slides for review meetings, prepares data for customer scorecard reviews and monthly highlight report• Prepares pull-in files for the customer service team to use quarterly in optimization activities and consolidates pull-in data for a regular management report out• Demonstrate expertise in multiple processes within the scope of customer service. Take part in training and onboarding new hires• Leads the customer service team by supporting them with any reporting or additionally required analytics knowledge• Leads testing and implementation of new tools and processes• Presents in internal meetings to provide critical customer account feedback as it relates to minimum customer product requirements during constrained supply situations• Responsible for extracting and distributing credit hold reports, stock available for non-released lines reports for the distribution center, or any other report that supports the daily order management activities for the customer service teamExperience / Qualifications• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands• Strong communication skills; oral, written and presentation• Strong organization, planning and time management skills to achieve results• Strong personal and professional ethical values and integrity• Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)• Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers#LI-IO1<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li> As OneSensata, we are working together to make things work together </li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type "FIND JOBS" in the Workday search bar.

Customer Service Analyst

About the Job

About the Company

Dynapower

Similar Jobs

Cost & Financial Planning Analyst

Cost & Financial Planning Analyst

Sales Analyst

Sales Analyst

Business Development Lead for SEA

Business Development Lead for SEA

Account Manager

Account Manager

Sales Analyst - West Region

Sales Analyst - West Region

Sales Engineer, Commercial Equipment

Sales Engineer, Commercial Equipment

Logistics Professional

Logistics Professional

Supply Chain Customer Service Expert CE BU

Supply Chain Customer Service Expert CE BU

Customer Service Representative

Customer Service Representative

Customer Service

Customer Service