About the RoleWe are seeking a detail-oriented and proactive Workday Run Team Analyst to join our global HR Technology team. Based in either India or Manila, this role is essential to the smooth operation of our Workday platform. You will be responsible for triaging and resolving Workday-related tickets, executing EIB loads, maintaining foundational data, and ensuring compliance with defined SLAs. This role requires exceptional written and verbal communication skills, as you will be interacting with global stakeholders, documenting ticket progress, and providing timely updates that are clear, concise, and actionable.Key Responsibilities<ul><li>Triage &amp; Resolve: Manage Workday tickets with timely updates and SLA adherence.</li><li>EIB Execution: Load and validate EIBs for job, org, and data changes.</li><li>Data Accuracy: Maintain org structures, positions, and foundational data.</li><li>Security Access: Assign roles and support access transitions.</li><li>Global Collaboration: Communicate clearly with cross-functional teams.</li><li>Continuous Improvement: Recommend and support process enhancements.</li></ul> QualificationsRequired:<ul><li>2+ years of experience supporting Workday HCM in a production environment</li><li>Strong understanding of Workday business processes, EIBs, and security roles</li><li>Demonstrated ability to manage high-volume ticket queues with SLA accountability</li><li>Excellent written and spoken English communication skills, with the ability to explain technical issues clearly to non-technical audiences</li><li>Proficiency in Excel and data validation</li></ul> Preferred:<ul><li>Experience with Workday modules such as Core HCM, Security, and Absence</li><li>Experience collaborating with HR shared services or contact center environments</li><li>Workday certification(s) a plus</li></ul> What You’ll Bring<ul><li>A service-oriented mindset with a passion for operational excellence</li><li>A collaborative spirit and willingness to learn and adapt</li><li>A keen eye for detail and a drive to improve processes</li><li>Confidence in communicating across time zones and cultures</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Workday Run Team Analyst

About the RoleWe are seeking a detail-oriented and proactive Workday Run Team Analyst to join our global HR Technology team. Based in either India or Manila, this role is essential to the smooth operation of our Workday platform. You will be responsible for triaging and resolving Workday-related tickets, executing EIB loads, maintaining foundational data, and ensuring compliance with defined SLAs. This role requires exceptional written and verbal communication skills, as you will be interacting with global stakeholders, documenting ticket progress, and providing timely updates that are clear, concise, and actionable.Key Responsibilities<ul><li>Triage &amp; Resolve: Manage Workday tickets with timely updates and SLA adherence.</li><li>EIB Execution: Load and validate EIBs for job, org, and data changes.</li><li>Data Accuracy: Maintain org structures, positions, and foundational data.</li><li>Security Access: Assign roles and support access transitions.</li><li>Global Collaboration: Communicate clearly with cross-functional teams.</li><li>Continuous Improvement: Recommend and support process enhancements.</li></ul> QualificationsRequired:<ul><li>2+ years of experience supporting Workday HCM in a production environment</li><li>Strong understanding of Workday business processes, EIBs, and security roles</li><li>Demonstrated ability to manage high-volume ticket queues with SLA accountability</li><li>Excellent written and spoken English communication skills, with the ability to explain technical issues clearly to non-technical audiences</li><li>Proficiency in Excel and data validation</li></ul> Preferred:<ul><li>Experience with Workday modules such as Core HCM, Security, and Absence</li><li>Experience collaborating with HR shared services or contact center environments</li><li>Workday certification(s) a plus</li></ul> What You’ll Bring<ul><li>A service-oriented mindset with a passion for operational excellence</li><li>A collaborative spirit and willingness to learn and adapt</li><li>A keen eye for detail and a drive to improve processes</li><li>Confidence in communicating across time zones and cultures</li></ul>

Workday Run Team Analyst

About the Job

About the Company

AECOM

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