The Position We are seeking a Technical Customer Support Engineer II who is passionate about helping customers, solving problems, and improving user experiences. You’ll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.Responsibilities &amp; Skills You should: ● Problem solver,Independent worker, logical and critical thinker. ● Highly adaptable to a new working environment. ● Ability in Learning new skills and applying them for efficient customer issue resolutions. ● Ability to work in 24/7 rotational shifts. ● Client oriented thinking, ensuring high customer satisfaction indices.Collaboration with cross-functional teams. ● Ability to explain technical concepts to non-technical individuals. Required Skills: ● Excellent communication and interpersonal skills. ● Excellent comprehension skills. ● Bachelor’s degree or equivalent experience. ● 4+ years in a Technical support role in SaaS enterprise products. ● Strong Experience with SQL for querying databases. ● Strong Experience in REST APIs, Postman, Kibana, Grafana. ● Strong collaboration skills with cross functional teams. ● Proficient with ticketing systems like JIRA. Incident management, Escalations and SLAs. ● Basic Knowledge on cloud technologies. ● Good Python knowledge. ● Having a background in the clean energy domain is an added advantage.Qualifications ● Bachelor's or Master's degree in Computer Science, Engineering, or a related field.Why Join Uplight in Leading the Fight Against Climate Change? At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:● Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future. ● Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation. ● Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds. ● Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributionsrecognized. Together, we can build a brighter tomorrow.

At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 75 of the world&rsquo;s leading electric and gas utilities, Uplight provides end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect&ndash;improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are in the process of obtaining our B Corp certification,&nbsp; enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

Technical Customer Support Engineer II (Technical Solutions / Support)

The Position We are seeking a Technical Customer Support Engineer II who is passionate about helping customers, solving problems, and improving user experiences. You’ll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.Responsibilities &amp; Skills You should: ● Problem solver,Independent worker, logical and critical thinker. ● Highly adaptable to a new working environment. ● Ability in Learning new skills and applying them for efficient customer issue resolutions. ● Ability to work in 24/7 rotational shifts. ● Client oriented thinking, ensuring high customer satisfaction indices.Collaboration with cross-functional teams. ● Ability to explain technical concepts to non-technical individuals. Required Skills: ● Excellent communication and interpersonal skills. ● Excellent comprehension skills. ● Bachelor’s degree or equivalent experience. ● 4+ years in a Technical support role in SaaS enterprise products. ● Strong Experience with SQL for querying databases. ● Strong Experience in REST APIs, Postman, Kibana, Grafana. ● Strong collaboration skills with cross functional teams. ● Proficient with ticketing systems like JIRA. Incident management, Escalations and SLAs. ● Basic Knowledge on cloud technologies. ● Good Python knowledge. ● Having a background in the clean energy domain is an added advantage.Qualifications ● Bachelor's or Master's degree in Computer Science, Engineering, or a related field.Why Join Uplight in Leading the Fight Against Climate Change? At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:● Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future. ● Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation. ● Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds. ● Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributionsrecognized. Together, we can build a brighter tomorrow.

Technical Customer Support Engineer II (Technical Solutions / Support)

About the Job

About the Company

Uplight

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