Responsibilities / TasksGEA, a global engineering group suppling process technology and components for sophisticated production processes in the food and dairy industry and various other end-user markets seeks a Regional Service Manager for its service activities in the USA. SUMMARY:The Team Service Manager leads and directs the day-to-day activities of the field service teams operating within the country. S/he is responsible for execution of Service Level Agreements, sales / gross margin targets in the region, customer satisfaction / retention etc. S/he will manage the schedule for service work, liaise with customers, and provide technical support for the team and for customers.  S/he will lead and manage human resources by example to bring out the best of the field service personnel and will provide training, coaching, development and motivation. S/he will identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. S/he will adhere to high ethical standards, and comply with all regulations / applicable laws, especially with respect to safety.<ul><li>Drive optimal utilization, operational cost optimization and manage maintenance work profitability.</li><li>Lead the supervision of services activities to ensure they are performed at the highest standard and aligned with GEA procedures and safety standards. </li><li>Proactively communicate with sales team and stakeholders to inform on customer issues.</li><li>Ensure all technical reports are completed on time and with high quality.</li><li>Identify high potentials candidates.</li><li>Customer service Visits and or service intervention if required.</li><li>Participate and lead the execution of their team members certification according to the yearly plans.</li><li>Steer and coordinate the Service activities.</li><li>Coordinate the service locations.</li><li>Drive growth of the service business</li><li>Set, align, and govern Service targets, processes, standards, methods and tools.</li><li>Support the development and implementation of the Service Strategy.</li><li>Actively monitor market and competition trends, drive best practice sharing and Services excellence e.g., cross-selling, incl. implementing state-of-the-art service processes and methods</li><li>Manage the synergetic collaboration with relevant interfaces.</li><li>Act as liaison between customers, production and distribution departments related to specific customer orders</li><li>Foster exchange of best practices</li><li>Ensure high level collaboration with Sales and Project teams.</li><li>All other duties as assigned or directed by management.</li><li>Focus on team member’s Perform and Grow, set development goals for each team member and create their development plan</li></ul>KEY ACCOUNTABILITIESPlease choose most applicable option from drop down list and describe accountabilities in approx. 2-3 bullet points.Impact on BusinessInnovation and ChangePredominantly works tactically - executes strategic initiatives.Predominantly modifies and improves existing processes or products.<ul><li>Lead the local service organization to provide world-class support and guidance.</li><li>Considerable impact on customer satisfaction by the service business</li><li>to fulfil customer expectations and develop best-in-class service product portfolio enhance their competitiveness.</li><li>Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization</li></ul>COMMUNICATION PARTNERS &amp; DECISION-MAKING POWERPlease choose most applicable option from drop down list: Please list communication partners and describe type of communication in approx. 2-3 bullet points.Main communication partnersDecision-making power Predominantly communicates with external partners.Predominantly supports decision-making.<ul><li>Internal customers:  R&amp;C; Service functions in BU and Divisions</li><li>External customers:</li></ul><ul><li>Take decisions and set and align customer expectations.</li><li>Supports decisions on country level</li></ul><ul></ul>Your Profile / QualificationsPlease enter the required qualification here. Please use bullet points for listing information.<ul><li>Trade School or High School Diploma</li><li>Business Administration or Engineering, preferred.</li><li>5+ years of front-line experience with customers</li><li>Team leadership experience preferred.</li><li>Strong technical knowledge of equipment</li><li>Work experience within management of a service organization</li><li>Deep practical know-how and experience with the maintenance of pertinent product group​</li><li>English       </li><li>Good leadership and organization skills</li><li>Ability to network and build relationships.   </li><li>Deep understanding of business     </li><li>Strong communicator, good networker</li><li>Strongly innovative thinking, adaptive to change</li><li>Very good analytical capabilities, problem-solving skills         </li><li>Takes ownership of the work, successes, and mistakes   </li><li>  Strong emotional intelligence</li><li>Proven experience in conflict resolution</li><li>Strategic Thinking</li></ul>Did we spark your interest? Then please click apply above to access our guided application process.

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.</div>
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Field Service Team Lead

Responsibilities / TasksGEA, a global engineering group suppling process technology and components for sophisticated production processes in the food and dairy industry and various other end-user markets seeks a Regional Service Manager for its service activities in the USA. SUMMARY:The Team Service Manager leads and directs the day-to-day activities of the field service teams operating within the country. S/he is responsible for execution of Service Level Agreements, sales / gross margin targets in the region, customer satisfaction / retention etc. S/he will manage the schedule for service work, liaise with customers, and provide technical support for the team and for customers.  S/he will lead and manage human resources by example to bring out the best of the field service personnel and will provide training, coaching, development and motivation. S/he will identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. S/he will adhere to high ethical standards, and comply with all regulations / applicable laws, especially with respect to safety.<ul><li>Drive optimal utilization, operational cost optimization and manage maintenance work profitability.</li><li>Lead the supervision of services activities to ensure they are performed at the highest standard and aligned with GEA procedures and safety standards. </li><li>Proactively communicate with sales team and stakeholders to inform on customer issues.</li><li>Ensure all technical reports are completed on time and with high quality.</li><li>Identify high potentials candidates.</li><li>Customer service Visits and or service intervention if required.</li><li>Participate and lead the execution of their team members certification according to the yearly plans.</li><li>Steer and coordinate the Service activities.</li><li>Coordinate the service locations.</li><li>Drive growth of the service business</li><li>Set, align, and govern Service targets, processes, standards, methods and tools.</li><li>Support the development and implementation of the Service Strategy.</li><li>Actively monitor market and competition trends, drive best practice sharing and Services excellence e.g., cross-selling, incl. implementing state-of-the-art service processes and methods</li><li>Manage the synergetic collaboration with relevant interfaces.</li><li>Act as liaison between customers, production and distribution departments related to specific customer orders</li><li>Foster exchange of best practices</li><li>Ensure high level collaboration with Sales and Project teams.</li><li>All other duties as assigned or directed by management.</li><li>Focus on team member’s Perform and Grow, set development goals for each team member and create their development plan</li></ul>KEY ACCOUNTABILITIESPlease choose most applicable option from drop down list and describe accountabilities in approx. 2-3 bullet points.Impact on BusinessInnovation and ChangePredominantly works tactically - executes strategic initiatives.Predominantly modifies and improves existing processes or products.<ul><li>Lead the local service organization to provide world-class support and guidance.</li><li>Considerable impact on customer satisfaction by the service business</li><li>to fulfil customer expectations and develop best-in-class service product portfolio enhance their competitiveness.</li><li>Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization</li></ul>COMMUNICATION PARTNERS &amp; DECISION-MAKING POWERPlease choose most applicable option from drop down list: Please list communication partners and describe type of communication in approx. 2-3 bullet points.Main communication partnersDecision-making power Predominantly communicates with external partners.Predominantly supports decision-making.<ul><li>Internal customers:  R&amp;C; Service functions in BU and Divisions</li><li>External customers:</li></ul><ul><li>Take decisions and set and align customer expectations.</li><li>Supports decisions on country level</li></ul><ul></ul>Your Profile / QualificationsPlease enter the required qualification here. Please use bullet points for listing information.<ul><li>Trade School or High School Diploma</li><li>Business Administration or Engineering, preferred.</li><li>5+ years of front-line experience with customers</li><li>Team leadership experience preferred.</li><li>Strong technical knowledge of equipment</li><li>Work experience within management of a service organization</li><li>Deep practical know-how and experience with the maintenance of pertinent product group​</li><li>English       </li><li>Good leadership and organization skills</li><li>Ability to network and build relationships.   </li><li>Deep understanding of business     </li><li>Strong communicator, good networker</li><li>Strongly innovative thinking, adaptive to change</li><li>Very good analytical capabilities, problem-solving skills         </li><li>Takes ownership of the work, successes, and mistakes   </li><li>  Strong emotional intelligence</li><li>Proven experience in conflict resolution</li><li>Strategic Thinking</li></ul>Did we spark your interest? Then please click apply above to access our guided application process.

Field Service Team Lead

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GEA

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