Job Brief:The role is responsible for executing quality assurance activities of moderate complexity, ensuring that the GBS Operations meets its quality standards. This role involves performing quality checks, analyzing QA data, and supporting the implementation of QA initiatives. Responsibilities &amp; Duties<ul><li>Perform quality checks and audits on GBS processes and services in compliance with quality standards, service level agreement, process, policies, and procedures.</li><li>Analyze QA data and report findings to the QA Process Lead.</li><li>Prepare audit reports and highlight areas of non-compliance or improvement.</li><li>Collaborate with other team members to address quality issues.</li><li>Maintain accurate records of QA activities and results.</li><li>Participate in the QA Calibration process.</li><li>Assist in developing and updating QA documentation and manuals.</li></ul>-        Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.<ul><li>Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.</li><li>Contribute to providing feedback and process improvement initiatives to streamline processes, improve customer experience, and increase productivity.</li><li>Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.</li><li>Stay updated on industry best practices and regulatory requirements.</li><li>Must be willing to work on a fixed night shift and 3 days onsite per week.</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Quality Assurance Sr. Specialist

About the Job

About the Company

AECOM

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