<div> <div style="text-align:center;">Bilingual Debt Collector Spruce Power THE ROLE: Debt Collector  </div>Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation’s #1 independent residential solar servicing company, and offers customers a comprehensive, end-to-end servicing solution including financial asset management, account services, billing, fleet management, and customer support to third-party asset owners and retail customers. Spruce is headquartered in Houston, TX with a presence in New Jersey and California.  This role is envisioned to be located in Houston, TX. Spruce is seeking a Collections Specialist responsible for supporting and handling Spruce’s billing and collections efforts. Its primary focus is to drive account resolution and maximize recovery by ensuring timely follow-up and effective solutions are provided to both internal and external billing and delinquency-related inquiries. The Asset Recovery Collector will be detail-oriented, dependable, productive, and have strong work ethics and organizational skills, with the ability to manage complex account balances, resolve discrepancies, and secure payment arrangements. The Asset Recovery Collector plays a crucial role in supporting internal operations by reducing delinquency, improving cash flow, and ensuring accounts are worked in alignment with company standards and recovery goals.<ul><li>This role is located in Houston, TX | Compensation: $20-$22 | Schedule: Full time, 40 hours per week (Call Center hours Monday- Thursday 8:00am to 7:00pm, Fridays 8:00am to 6:00pm)</li><li>No Weekends</li></ul><ul><li>40 hours per week with a structured 2 week training schedule (Monday - Friday, 8:00am - 6:00pm, 100% onsite during training)</li></ul> Key Responsibilities Include: <ul><li style="margin-left:8px;">Communicate with customers via inbound/outbound phone calls. </li><li style="margin-left:8px;">Manage assigned accounts and plan course of action to recover outstanding debts. </li><li style="margin-left:8px;">Update account status and database regularly </li><li style="margin-left:8px;">Validation of customer information including addresses, contact information, and right party authentication steps. </li><li style="margin-left:8px;">Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations.  </li><li style="margin-left:8px;">Adhere to FDCPA, state and federal laws and regulations. </li><li style="margin-left:8px;">Comply with policies and procedures as required. </li><li style="margin-left:8px;">Locate customers using skip trace sites, internet, and credit bureau! </li><li style="margin-left:8px;">Work from multiple servicing platforms to investigate and resolve discrepancies. </li><li style="margin-left:8px;">Communicate effectively with internal and external partners. </li><li style="margin-left:8px;">Comply with requirements when legal action is unavoidable.</li></ul> Requirements:<ul><li style="margin-left:8px;">Minimum 2 years collections experience.</li><li style="margin-left:8px;">Computer/Technical knowledge to change, add, or delete information in servicing platform </li><li style="margin-left:8px;">Ability to solve problems quickly and efficiently in the best interest of the company and customer </li><li style="margin-left:8px;">FDCPA Regulations </li><li style="margin-left:8px;">Critical thinking skills</li><li style="margin-left:8px;">Basic understanding of consumer agreement documents </li><li style="margin-left:8px;">Ability to type a minimum of 30 words per minute free of grammatical errors </li><li style="margin-left:8px;">Proficient in Microsoft Word, Excel, PowerPoint and email </li><li style="margin-left:8px;">Strong math skills </li><li style="margin-left:8px;">Partner well with teammates and other departments </li><li style="margin-left:8px;">Ability to work unsupervised after the initial training phase </li><li style="margin-left:8px;">Bilingual in Spanish is a plus</li></ul>Desirable Skills:<ul style="margin-bottom:11px;"><li style="margin-left:8px;">Good attendance</li><li style="margin-left:8px;">Ability to adapt to changes</li><li style="margin-left:8px;">Customer Service</li><li style="margin-bottom:11px;margin-left:8px;">Problem Solving</li></ul>EDUCATION A high school diploma is required for this role. BENEFITS Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture. EQUAL OPPORTUNITY EMPLOYER We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability. </div>

Spruce Power is a leading owner and operator of distributed generation residential solar assets in North America. We offer a comprehensive, end-to-end servicing solution for our customers with more than 60,000 PV systems and upwards of 330 MW of installed capacity. To learn more, visit sprucepower.com.

Bilingual Debt Collector (Spanish)

<div> <div>Bilingual Debt Collector Spruce Power THE ROLE: Debt Collector  </div>Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation’s #1 independent residential solar servicing company, and offers customers a comprehensive, end-to-end servicing solution including financial asset management, account services, billing, fleet management, and customer support to third-party asset owners and retail customers. Spruce is headquartered in Houston, TX with a presence in New Jersey and California.  This role is envisioned to be located in Houston, TX. Spruce is seeking a Collections Specialist responsible for supporting and handling Spruce’s billing and collections efforts. Its primary focus is to drive account resolution and maximize recovery by ensuring timely follow-up and effective solutions are provided to both internal and external billing and delinquency-related inquiries. The Asset Recovery Collector will be detail-oriented, dependable, productive, and have strong work ethics and organizational skills, with the ability to manage complex account balances, resolve discrepancies, and secure payment arrangements. The Asset Recovery Collector plays a crucial role in supporting internal operations by reducing delinquency, improving cash flow, and ensuring accounts are worked in alignment with company standards and recovery goals.<ul><li>This role is located in Houston, TX | Compensation: $20-$22 | Schedule: Full time, 40 hours per week (Call Center hours Monday- Thursday 8:00am to 7:00pm, Fridays 8:00am to 6:00pm)</li><li>No Weekends</li></ul><ul><li>40 hours per week with a structured 2 week training schedule (Monday - Friday, 8:00am - 6:00pm, 100% onsite during training)</li></ul> Key Responsibilities Include: <ul><li>Communicate with customers via inbound/outbound phone calls. </li><li>Manage assigned accounts and plan course of action to recover outstanding debts. </li><li>Update account status and database regularly </li><li>Validation of customer information including addresses, contact information, and right party authentication steps. </li><li>Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations.  </li><li>Adhere to FDCPA, state and federal laws and regulations. </li><li>Comply with policies and procedures as required. </li><li>Locate customers using skip trace sites, internet, and credit bureau! </li><li>Work from multiple servicing platforms to investigate and resolve discrepancies. </li><li>Communicate effectively with internal and external partners. </li><li>Comply with requirements when legal action is unavoidable.</li></ul> Requirements:<ul><li>Minimum 2 years collections experience.</li><li>Computer/Technical knowledge to change, add, or delete information in servicing platform </li><li>Ability to solve problems quickly and efficiently in the best interest of the company and customer </li><li>FDCPA Regulations </li><li>Critical thinking skills</li><li>Basic understanding of consumer agreement documents </li><li>Ability to type a minimum of 30 words per minute free of grammatical errors </li><li>Proficient in Microsoft Word, Excel, PowerPoint and email </li><li>Strong math skills </li><li>Partner well with teammates and other departments </li><li>Ability to work unsupervised after the initial training phase </li><li>Bilingual in Spanish is a plus</li></ul>Desirable Skills:<ul><li>Good attendance</li><li>Ability to adapt to changes</li><li>Customer Service</li><li>Problem Solving</li></ul>EDUCATION A high school diploma is required for this role. BENEFITS Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture. EQUAL OPPORTUNITY EMPLOYER We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability. </div>

Bilingual Debt Collector (Spanish)

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Spruce Power

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