Location:Alamo, Tennessee, United States of AmericaJob ID: R0135787Date Posted:2026-07-08Company Name:HITACHI ENERGY USA INCProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:<div>Are you passionate about creating outstanding customer experiences and helping drive operational excellence? Join Hitachi Energy’s Components Division in Alamo, TN, as a Customer Success Representative. In this exciting role, you’ll be the trusted connection between our customers and the business, ensuring every interaction is seamless, responsive, and solution focused.You’ll guide customer orders from entry through delivery, working closely with cross-functional teams to maintain quality, accuracy, and timely execution. Your proactive communication, attention to detail, and customer-first mindset will help build strong relationships and deliver exceptional service.This is more than a customer support position—it’s an opportunity to influence the customer journey, improve processes, and contribute to business success. You’ll be part of a collaborative team that values innovation, continuous improvement, and professional growth. If you enjoy solving challenges, building partnerships, and making a measurable impact in a fast-paced environment, we’d love to hear from you.Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.How you'll make an impact<ul><li>Process customer orders and support clean order initiatives to enhance operational efficiency.</li><li>Partner with engineering teams to ensure complete and accurate drawing packages.</li><li>Manage order changes and coordinate with internal stakeholders to deliver successful outcomes.</li><li>Support revenue objectives by resolving shipping holds and participating in revenue review activities.</li><li>Handle return authorizations, concessions, billing milestones, and invoice follow-up.</li><li>Apply continuous improvement and lean principles to strengthen processes and customer satisfaction.</li><li>Monitor shipment schedules and proactively communicate updates or potential delays.</li><li>Escalate critical issues and collaborate across teams to drive timely resolution.</li></ul>Your background<ul><li>Minimum 2 years of experience in customer service, order management, or a related field.</li><li>Degree in Business or a related discipline preferred; equivalent experience will also be considered.</li><li>Strong organizational, communication, and problem-solving skills.</li><li>Ability to manage multiple priorities in a dynamic environment.</li><li>Experience with Microsoft Office applications; SAP knowledge is advantageous.</li><li>Understanding of basic accounting principles and project management concepts.</li></ul>More about us<ul><li>At Hitachi Energy, we are advancing a sustainable energy future through innovation, collaboration, and technology.</li><li>Join a diverse and inclusive global team that supports continuous learning, development, and career growth.</li><li>Build a rewarding career with opportunities to expand your expertise, take on new challenges, and make a meaningful impact every day.</li></ul></div>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment OpportunityHitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individualswith disabilities. Accessibility and reasonable accommodationProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as <a href="https://www.hitachi.com/en-us/gdpr">Hitachi's Global Data Privacy Notice.</a>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Customer Success Representative

Location:Alamo, Tennessee, United States of AmericaJob ID: R0135787Date Posted:2026-07-08Company Name:HITACHI ENERGY USA INCProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:<div>Are you passionate about creating outstanding customer experiences and helping drive operational excellence? Join Hitachi Energy’s Components Division in Alamo, TN, as a Customer Success Representative. In this exciting role, you’ll be the trusted connection between our customers and the business, ensuring every interaction is seamless, responsive, and solution focused.You’ll guide customer orders from entry through delivery, working closely with cross-functional teams to maintain quality, accuracy, and timely execution. Your proactive communication, attention to detail, and customer-first mindset will help build strong relationships and deliver exceptional service.This is more than a customer support position—it’s an opportunity to influence the customer journey, improve processes, and contribute to business success. You’ll be part of a collaborative team that values innovation, continuous improvement, and professional growth. If you enjoy solving challenges, building partnerships, and making a measurable impact in a fast-paced environment, we’d love to hear from you.Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.How you'll make an impact<ul><li>Process customer orders and support clean order initiatives to enhance operational efficiency.</li><li>Partner with engineering teams to ensure complete and accurate drawing packages.</li><li>Manage order changes and coordinate with internal stakeholders to deliver successful outcomes.</li><li>Support revenue objectives by resolving shipping holds and participating in revenue review activities.</li><li>Handle return authorizations, concessions, billing milestones, and invoice follow-up.</li><li>Apply continuous improvement and lean principles to strengthen processes and customer satisfaction.</li><li>Monitor shipment schedules and proactively communicate updates or potential delays.</li><li>Escalate critical issues and collaborate across teams to drive timely resolution.</li></ul>Your background<ul><li>Minimum 2 years of experience in customer service, order management, or a related field.</li><li>Degree in Business or a related discipline preferred; equivalent experience will also be considered.</li><li>Strong organizational, communication, and problem-solving skills.</li><li>Ability to manage multiple priorities in a dynamic environment.</li><li>Experience with Microsoft Office applications; SAP knowledge is advantageous.</li><li>Understanding of basic accounting principles and project management concepts.</li></ul>More about us<ul><li>At Hitachi Energy, we are advancing a sustainable energy future through innovation, collaboration, and technology.</li><li>Join a diverse and inclusive global team that supports continuous learning, development, and career growth.</li><li>Build a rewarding career with opportunities to expand your expertise, take on new challenges, and make a meaningful impact every day.</li></ul></div>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment OpportunityHitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individualswith disabilities. Accessibility and reasonable accommodationProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as <a href="https://www.hitachi.com/en-us/gdpr">Hitachi's Global Data Privacy Notice.</a>

Customer Success Representative

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About the Company

HITACHI ENERGY

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