Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Customer Relationship Management: Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.</li><li>Order &amp; Documentation Administration: Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.</li><li>Order Processing &amp; Sample Coordination: Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.</li><li>Accounts Receivable &amp; Consignment Management: Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.</li><li>Complaint Resolution &amp; Cross-Functional Coordination: Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.</li><li>Sales Operations &amp; Reporting: Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.</li></ul><h1>Qualifications:</h1><ul><li>High school diploma or equivalent required; some college preferred.</li><li>2+ years of customer service experience in an office environment.</li><li>Proficiency in Microsoft Office and ERP/CRM systems.</li><li>Strong organizational and communication skills.</li><li>Ability to work onsite in a fast-paced environment.</li><li>Manufacturing industry experience preferred.</li></ul>‎ ‎ The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Mehler Texnologies Inc.

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

Customer Service Representative

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Customer Relationship Management: Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.</li><li>Order &amp; Documentation Administration: Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.</li><li>Order Processing &amp; Sample Coordination: Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.</li><li>Accounts Receivable &amp; Consignment Management: Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.</li><li>Complaint Resolution &amp; Cross-Functional Coordination: Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.</li><li>Sales Operations &amp; Reporting: Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.</li></ul><h1>Qualifications:</h1><ul><li>High school diploma or equivalent required; some college preferred.</li><li>2+ years of customer service experience in an office environment.</li><li>Proficiency in Microsoft Office and ERP/CRM systems.</li><li>Strong organizational and communication skills.</li><li>Ability to work onsite in a fast-paced environment.</li><li>Manufacturing industry experience preferred.</li></ul>‎ ‎ The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Mehler Texnologies Inc.

Customer Service Representative

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Freudenberg

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