<div>Zoox's Fleet Operations Program Management team delivers cross-functional programs critical to the growth, expansion, and efficient operation of our commercial autonomous vehicle service. We partner closely with Fleet Operations and cross-functional stakeholders to verify, validate, and launch new software on our fleet — while continuously maturing our operational processes to deliver a premium customer experience.</div><div> </div><div>We're looking for an experienced, forward-thinking Senior / Staff Program Manager to help define and execute strategies that scale our Verification &amp; Validation (V&amp;V) operations. Our testing fleet — hundreds of vehicles across multiple cities and private tracks — is growing rapidly in size and geographic reach. This is a highly cross-functional role operating at the intersection of operations, autonomy, engineering, and product — requiring someone who can navigate technical complexity while driving alignment and execution across a broad set of stakeholders.</div><div> </div><div><br><strong>Expected Travel:</strong> 10–15%</div><br><br><h3>In this role, you will:</h3><ul><div><li>Lead and coordinate large-scale, highly cross-functional programs spanning Autonomy, Product, Infrastructure, Engineering, and Safety teams to drive measurable improvements in fleet efficiency and software quality</li><li>Own and drive operational efficiency initiatives that span multiple engineering, field service, and operations teams — identifying bottlenecks, aligning stakeholders, and unblocking downstream execution</li><li>Partner with System Design &amp; Mission Assurance and other safety teams to gather and pressure-test requirements — bringing a critical lens to ensure what's being asked for is the right thing to build or prioritize</li><li>Champion the adoption of AI and data-driven tools within operations — including building centralized, multi-source reporting systems that surface actionable intelligence from the field and feed into leadership decision-making</li><li>Run monthly business reviews (MBRs) with a broad set of stakeholders — synthesizing ground-level signals from market leads and operational locations into clear recommendations on resources, partnerships, and priorities for leadership</li><li>Define and track the right operational metrics — not just reporting on what exists, but actively shaping what should be measured and why</li><li>Partner with Finance to support operational and financial planning cycles (OP1, OP2, quarterly R&amp;O), ensuring budgets reflect operational needs accurately and efficiently</li><li>Lead key efficiency initiatives across our L3 and robotaxi R&amp;D fleets, including improvements in fleet utilization, time-in-autonomy, troubleshooting cycle times, and operational infrastructure</li><li>Manage program timelines, resources, and deliverables; proactively identify and mitigate operational and programmatic risks</li><li>Create and maintain program documentation and progress reports for senior leadership</li></div></ul><h3>Qualifications</h3><ul><li>Bachelor's degree in Engineering, Operations Research, Operations Management, or a STEM field</li><li>10+ years of program management experience, with a strong preference for backgrounds that blend technical depth with operational execution</li><li>Demonstrated ability to lead large-scale, highly cross-functional programs with significant organizational impact</li><li>Comfortable operating in ambiguity — able to structure undefined problems, build frameworks from scratch, and drive toward clarity</li><li>Strong stakeholder management and communication skills across engineering, product, and operations audiences</li><li>Deeply data-driven — not just tracking metrics but validating them, questioning outputs that don't add up, and pushing back when the data tells the wrong story</li><li>Proficient with modern AI tools and workflows (e.g., Gemini, Claude, MCP APIs, cloud-based coding environments) and actively applies them to drive operational efficiency and better decision-making</li></ul><h3>Bonus Qualifications</h3><ul><li>Experience in autonomous vehicles, aerospace, ride-hail, robotics, or fleet management</li><li>Background in systems engineering, software development, or technical operations</li><li>MBA or Master's degree in a STEM field</li><li>PMP, PgMP, or equivalent certification</li><li>Experience with vehicle testing, validation, or disengagement analysis</li></ul><br>

<p>Zoox is developing the first fully electric autonomous vehicles to support low-carbon transportation and to decrease congestion and reliance on individual car ownership in urban areas.&nbsp;</p>

Senior / Staff Program Manager, Verification and Validation Operations

<div>Zoox's Fleet Operations Program Management team delivers cross-functional programs critical to the growth, expansion, and efficient operation of our commercial autonomous vehicle service. We partner closely with Fleet Operations and cross-functional stakeholders to verify, validate, and launch new software on our fleet — while continuously maturing our operational processes to deliver a premium customer experience.</div><div> </div><div>We're looking for an experienced, forward-thinking Senior / Staff Program Manager to help define and execute strategies that scale our Verification &amp; Validation (V&amp;V) operations. Our testing fleet — hundreds of vehicles across multiple cities and private tracks — is growing rapidly in size and geographic reach. This is a highly cross-functional role operating at the intersection of operations, autonomy, engineering, and product — requiring someone who can navigate technical complexity while driving alignment and execution across a broad set of stakeholders.</div><div> </div><div><br /><strong>Expected Travel:</strong> 10–15%</div><br /><br /><h3>In this role, you will:</h3><ul><div><li>Lead and coordinate large-scale, highly cross-functional programs spanning Autonomy, Product, Infrastructure, Engineering, and Safety teams to drive measurable improvements in fleet efficiency and software quality</li><li>Own and drive operational efficiency initiatives that span multiple engineering, field service, and operations teams — identifying bottlenecks, aligning stakeholders, and unblocking downstream execution</li><li>Partner with System Design &amp; Mission Assurance and other safety teams to gather and pressure-test requirements — bringing a critical lens to ensure what's being asked for is the right thing to build or prioritize</li><li>Champion the adoption of AI and data-driven tools within operations — including building centralized, multi-source reporting systems that surface actionable intelligence from the field and feed into leadership decision-making</li><li>Run monthly business reviews (MBRs) with a broad set of stakeholders — synthesizing ground-level signals from market leads and operational locations into clear recommendations on resources, partnerships, and priorities for leadership</li><li>Define and track the right operational metrics — not just reporting on what exists, but actively shaping what should be measured and why</li><li>Partner with Finance to support operational and financial planning cycles (OP1, OP2, quarterly R&amp;O), ensuring budgets reflect operational needs accurately and efficiently</li><li>Lead key efficiency initiatives across our L3 and robotaxi R&amp;D fleets, including improvements in fleet utilization, time-in-autonomy, troubleshooting cycle times, and operational infrastructure</li><li>Manage program timelines, resources, and deliverables; proactively identify and mitigate operational and programmatic risks</li><li>Create and maintain program documentation and progress reports for senior leadership</li></div></ul><h3>Qualifications</h3><ul><li>Bachelor's degree in Engineering, Operations Research, Operations Management, or a STEM field</li><li>10+ years of program management experience, with a strong preference for backgrounds that blend technical depth with operational execution</li><li>Demonstrated ability to lead large-scale, highly cross-functional programs with significant organizational impact</li><li>Comfortable operating in ambiguity — able to structure undefined problems, build frameworks from scratch, and drive toward clarity</li><li>Strong stakeholder management and communication skills across engineering, product, and operations audiences</li><li>Deeply data-driven — not just tracking metrics but validating them, questioning outputs that don't add up, and pushing back when the data tells the wrong story</li><li>Proficient with modern AI tools and workflows (e.g., Gemini, Claude, MCP APIs, cloud-based coding environments) and actively applies them to drive operational efficiency and better decision-making</li></ul><h3>Bonus Qualifications</h3><ul><li>Experience in autonomous vehicles, aerospace, ride-hail, robotics, or fleet management</li><li>Background in systems engineering, software development, or technical operations</li><li>MBA or Master's degree in a STEM field</li><li>PMP, PgMP, or equivalent certification</li><li>Experience with vehicle testing, validation, or disengagement analysis</li></ul><br />

Senior / Staff Program Manager, Verification and Validation Operations

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Zoox

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