Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Managing the entire customer order process, including quote generation, order acceptance, document dispatch, receivables management, complaint handling, and issuing credit notes</li><li>Performing operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, monitoring open items, logging complaints, and managing delivery schedules</li><li>Preparing and coordinating time-sensitive shipments within order management and collaborating closely with the warehouse to ensure smooth logistics processes</li><li>Ensuring high service levels through efficient handling of customer inquiries and internal cross-departmental coordination</li><li>Handling orders and clarifying delivery dates and statuses</li><li>Advising and supporting the field sales team to further develop customer relationships and foster customer loyalty</li><li>Participating in or leading projects for the continuous optimization of internal processes</li><li>Managing digital sales channels (e.g., EDI, e-commerce, customer portals)</li><li>Engaging in regular professional development and training in the field and on customer care-related topics (e.g., OPEX, joint customer visits with field sales)</li></ul><h1>Qualifications:</h1><ul><li>Successfully completed commercial vocational training or a comparable qualification</li><li>Several years of professional experience in customer service, customer care, or a similar customer-facing role</li><li>Proficiency and extensive experience with ERP systems (SAP), MS Office, and CRM (CX) software</li><li>Excellent written and spoken German skills</li><li>Strong customer and service orientation as well as excellent communication skills</li><li>Structured, meticulous, and independent working style</li><li>Team spirit, resilience, and flexibility</li></ul>‎ ‎ The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Klüber Lubrication Deutschland GmbH &amp; Co. KG

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

Customer Care Coordinator (f/m/d)

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Managing the entire customer order process, including quote generation, order acceptance, document dispatch, receivables management, complaint handling, and issuing credit notes</li><li>Performing operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, monitoring open items, logging complaints, and managing delivery schedules</li><li>Preparing and coordinating time-sensitive shipments within order management and collaborating closely with the warehouse to ensure smooth logistics processes</li><li>Ensuring high service levels through efficient handling of customer inquiries and internal cross-departmental coordination</li><li>Handling orders and clarifying delivery dates and statuses</li><li>Advising and supporting the field sales team to further develop customer relationships and foster customer loyalty</li><li>Participating in or leading projects for the continuous optimization of internal processes</li><li>Managing digital sales channels (e.g., EDI, e-commerce, customer portals)</li><li>Engaging in regular professional development and training in the field and on customer care-related topics (e.g., OPEX, joint customer visits with field sales)</li></ul><h1>Qualifications:</h1><ul><li>Successfully completed commercial vocational training or a comparable qualification</li><li>Several years of professional experience in customer service, customer care, or a similar customer-facing role</li><li>Proficiency and extensive experience with ERP systems (SAP), MS Office, and CRM (CX) software</li><li>Excellent written and spoken German skills</li><li>Strong customer and service orientation as well as excellent communication skills</li><li>Structured, meticulous, and independent working style</li><li>Team spirit, resilience, and flexibility</li></ul>‎ ‎ The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Klüber Lubrication Deutschland GmbH &amp; Co. KG

Customer Care Coordinator (f/m/d)

About the Job

About the Company

Freudenberg

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