<div>Zoox is building fully autonomous, purpose-built robotaxis — and scaling the operations behind them demands precision workforce planning. As a Workforce Planning PM, you'll own the processes, governance, and analytics that keep Fleet Operations staffed, financially aligned, and ready to scale.</div><div><br>You'll be the connective tissue between Forecasting, Capacity Planning, Scheduling, Operations, Finance, and Recruiting— turning workforce strategy into operational reality.</div><br><br><h3>In this role, you will:</h3><ul><li>Build and maintain workforce planning processes, standards, governance, SOPs, and planning calendars, standardizing practices across Fleet Operations</li><li>Drive a structured planning cadence across Operations, Scheduling, Finance, HR, and Recruiting</li><li>Translate staffing plans from Forecasting and Capacity Planning into executable workforce activities — including for new launches, org changes, and strategic initiatives</li><li>Facilitate planning meetings, track action items, and drive decisions to closure</li><li>Partner with Finance to align workforce plans with monthly, quarterly, and annual cycles, including OP development, labor investment evaluation, and budget vs. actuals analysis</li><li>Coordinate workforce inputs for MBRs, QBRs, and annual OP development, surfacing recommendations to leadership</li><li>Build and maintain dashboards and reporting on workforce utilization, scheduling effectiveness, and labor performance; identify risks and gaps; and present insights to leadership</li><li>Serve as the WFM business partner — gathering requirements for system enhancements, partnering with HRIS/IT, and evaluating shift structures and scheduling strategies to improve utilization</li><li>Drive automation and continuous improvement initiatives that reduce manual effort and build scalable workflows</li></ul><h3>Qualifications</h3><ul><li>Bachelor's degree in Business, Operations, Analytics, Engineering, Finance, Economics, or related field (or equivalent experience)</li><li>6+ years in workforce planning, WFM, operations planning, program management, or similar analytical roles</li><li>Experience supporting OP, MBR, and QBR planning cycles</li><li>Cross-functional experience with Operations, Finance, HR, Recruiting, and WFM teams</li><li>Hands-on experience with WFM platforms (UKG, NICE, Verint, or similar)</li><li>Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisions</li><li>Strong communicator — equally effective with frontline ops teams and executive leadership</li><li>Comfortable managing multiple priorities in a fast-moving, ambiguous environment</li></ul><h3>Bonus Qualifications</h3><ul><li>Background in fleet ops, logistics, AV operations, or contact center environments</li><li>Experience supporting 24/7 workforce operations</li><li>Familiarity with BI or data visualization tools (Tableau, Looker, etc.)</li><li>Experience with labor planning or operational transformation initiatives</li></ul><br>

<p>Zoox is developing the first fully electric autonomous vehicles to support low-carbon transportation and to decrease congestion and reliance on individual car ownership in urban areas.&nbsp;</p>

Program Manager, Workforce Planning

<div>Zoox is building fully autonomous, purpose-built robotaxis — and scaling the operations behind them demands precision workforce planning. As a Workforce Planning PM, you'll own the processes, governance, and analytics that keep Fleet Operations staffed, financially aligned, and ready to scale.</div><div><br />You'll be the connective tissue between Forecasting, Capacity Planning, Scheduling, Operations, Finance, and Recruiting— turning workforce strategy into operational reality.</div><br /><br /><h3>In this role, you will:</h3><ul><li>Build and maintain workforce planning processes, standards, governance, SOPs, and planning calendars, standardizing practices across Fleet Operations</li><li>Drive a structured planning cadence across Operations, Scheduling, Finance, HR, and Recruiting</li><li>Translate staffing plans from Forecasting and Capacity Planning into executable workforce activities — including for new launches, org changes, and strategic initiatives</li><li>Facilitate planning meetings, track action items, and drive decisions to closure</li><li>Partner with Finance to align workforce plans with monthly, quarterly, and annual cycles, including OP development, labor investment evaluation, and budget vs. actuals analysis</li><li>Coordinate workforce inputs for MBRs, QBRs, and annual OP development, surfacing recommendations to leadership</li><li>Build and maintain dashboards and reporting on workforce utilization, scheduling effectiveness, and labor performance; identify risks and gaps; and present insights to leadership</li><li>Serve as the WFM business partner — gathering requirements for system enhancements, partnering with HRIS/IT, and evaluating shift structures and scheduling strategies to improve utilization</li><li>Drive automation and continuous improvement initiatives that reduce manual effort and build scalable workflows</li></ul><h3>Qualifications</h3><ul><li>Bachelor's degree in Business, Operations, Analytics, Engineering, Finance, Economics, or related field (or equivalent experience)</li><li>6+ years in workforce planning, WFM, operations planning, program management, or similar analytical roles</li><li>Experience supporting OP, MBR, and QBR planning cycles</li><li>Cross-functional experience with Operations, Finance, HR, Recruiting, and WFM teams</li><li>Hands-on experience with WFM platforms (UKG, NICE, Verint, or similar)</li><li>Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisions</li><li>Strong communicator — equally effective with frontline ops teams and executive leadership</li><li>Comfortable managing multiple priorities in a fast-moving, ambiguous environment</li></ul><h3>Bonus Qualifications</h3><ul><li>Background in fleet ops, logistics, AV operations, or contact center environments</li><li>Experience supporting 24/7 workforce operations</li><li>Familiarity with BI or data visualization tools (Tableau, Looker, etc.)</li><li>Experience with labor planning or operational transformation initiatives</li></ul><br />

Program Manager, Workforce Planning

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Zoox

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