Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.We are seeking a Program Manager to join our team and help us achieve our ambitious goals for our business and for the planet.How you will make an impact:The Program Manager is a seasoned professional responsible for managing complex program objectives with significant organizational impact. This role requires deep expertise in the field, the ability to work independently with minimal supervision, and strong leadership in cross-functional settings. The Program Manager plays a crucial role in enabling team success, providing strategic insights, and delivering operational excellence.What you get to do:<ul style="list-style-type:disc;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Ensure the operational health and efficiency of assigned programs, proactively identifying and addressing risks.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Maintain customer satisfaction by delivering high-quality services and meeting key performance goals and SLAs.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Serve as a client-facing representative, ensuring effective communication of program performance, alignment on program objectives, resolving operational issues, and identifying areas for program improvement.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Support program expansions by providing consulting expertise and operational insights to Account Management and Sales teams.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Own the enrollment processing function, ensuring smooth execution and supporting Marketing efforts with operational processes.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Lead the development and execution of enrollment growth strategy</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Work with relevant teams to provide accurate and timely execution of incentive payments.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Lead event dispatch operations in collaboration with Product and Technical Support teams.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Participate in on-call rotations to support issue resolution and operational continuity.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Ensure contractual commitments for market participation are met by working closely with Product, Engineering, and Market Operations Compliance (MOC) teams.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Partner with Customer Care to make sure Tier 1 support teams are equipped with proper training, documentation, and resources, and provide a feedback loop for improved customer experience. </li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Meet or exceed ticket SLAs for Tier 2 escalations and work collaboratively to resolve complex issues.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Develop and maintain process documentation to support training, knowledge transfer, and risk mitigation.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Continuously identify and implement process improvements to enhance operational efficiency and service quality.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Identify operational gaps when implementing new products and services, develop and document the necessary processes, and coordinate with cross-functional teams for prioritization of long-term scalable solutions.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Establish and maintain strong working relationships with internal and external stakeholders, providing necessary input to clarify priorities for bug fixes and engineering support.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Provide mentorship and guidance to Account Operators and Coordinators, fostering a high-performance team environment.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Effectively delegate tasks and project work using a structured and clear agreement approach.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Communicate effectively with stakeholders, ensuring alignment on program objectives and execution.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Accountable for enabling the timely delivery of event results, working cross-functionality to escalate failures while providing important client context.  </li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Able to confidently leverage database tools to understand, interpret and drive insights about your programs. Able to coordinate effectively with cross-functional partners. </li></ul>What you bring to Uplight:<ul style="list-style-type:disc;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Bachelor’s degree in business, operations, or a related field (or equivalent experience).</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">5+ years of experience in program management or related roles.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Strong problem-solving skills and ability to navigate ambiguous situations.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Excellent communication and stakeholder management skills.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Proven ability to drive process improvements and operational efficiencies.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Experience in handling client-facing engagements and delivering strategic insights.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Proficiency in project management tools and methodologies.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Ability to mentor and support junior team members.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Proficiency in project management tools and methodologies such as , JIRA/Confluence, Asana, Excel, Wrike, Figma, Miro/Lucid. Comfortable with process flow diagramming. </li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Technical Proficiency and experience with tools such as Sublime, Utilizing Python scripts, ExcelAWS S3, CRMs, VSCode, Redash, DataDog</li><li style="margin:0.0px 0.0px 16.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Proficient at interpreting data &amp; revenue models and associated forecasting, experience using BI tools. </li></ul>Why Join Uplight in Leading the Fight Against Climate Change?At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:<ul style="list-style-type:disc;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Thrive:  We offer comprehensive benefits, including flexible time off, generous parental leave,  and work flexibility to help you thrive both personally and professionally.</li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.</li><li style="margin:0.0px 0.0px 30.6px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);">Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.</li></ul>To learn more about our comprehensive benefits package and other perks, visit <a href="http://uplight.com/careers">uplight.com/careers</a> Salary Range: $84,000 to $105,000 USD + Bonus Application Deadline: September 1, 2026In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. Uplight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status (including neurodivergence), genetics, protected veteran status, sexual orientation, gender identity or expression, neurotypicality, or any other characteristic protected by federal, state or local laws.

At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 75 of the world&rsquo;s leading electric and gas utilities, Uplight provides end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect&ndash;improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are in the process of obtaining our B Corp certification,&nbsp; enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

Program Manager

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.We are seeking a Program Manager to join our team and help us achieve our ambitious goals for our business and for the planet.How you will make an impact:The Program Manager is a seasoned professional responsible for managing complex program objectives with significant organizational impact. This role requires deep expertise in the field, the ability to work independently with minimal supervision, and strong leadership in cross-functional settings. The Program Manager plays a crucial role in enabling team success, providing strategic insights, and delivering operational excellence.What you get to do:<ul><li>Ensure the operational health and efficiency of assigned programs, proactively identifying and addressing risks.</li><li>Maintain customer satisfaction by delivering high-quality services and meeting key performance goals and SLAs.</li><li>Serve as a client-facing representative, ensuring effective communication of program performance, alignment on program objectives, resolving operational issues, and identifying areas for program improvement.</li><li>Support program expansions by providing consulting expertise and operational insights to Account Management and Sales teams.</li><li>Own the enrollment processing function, ensuring smooth execution and supporting Marketing efforts with operational processes.</li><li>Lead the development and execution of enrollment growth strategy</li><li>Work with relevant teams to provide accurate and timely execution of incentive payments.</li><li>Lead event dispatch operations in collaboration with Product and Technical Support teams.</li><li>Participate in on-call rotations to support issue resolution and operational continuity.</li><li>Ensure contractual commitments for market participation are met by working closely with Product, Engineering, and Market Operations Compliance (MOC) teams.</li><li>Partner with Customer Care to make sure Tier 1 support teams are equipped with proper training, documentation, and resources, and provide a feedback loop for improved customer experience. </li><li>Meet or exceed ticket SLAs for Tier 2 escalations and work collaboratively to resolve complex issues.</li><li>Develop and maintain process documentation to support training, knowledge transfer, and risk mitigation.</li><li>Continuously identify and implement process improvements to enhance operational efficiency and service quality.</li><li>Identify operational gaps when implementing new products and services, develop and document the necessary processes, and coordinate with cross-functional teams for prioritization of long-term scalable solutions.</li><li>Establish and maintain strong working relationships with internal and external stakeholders, providing necessary input to clarify priorities for bug fixes and engineering support.</li><li>Provide mentorship and guidance to Account Operators and Coordinators, fostering a high-performance team environment.</li><li>Effectively delegate tasks and project work using a structured and clear agreement approach.</li><li>Communicate effectively with stakeholders, ensuring alignment on program objectives and execution.</li><li>Accountable for enabling the timely delivery of event results, working cross-functionality to escalate failures while providing important client context.  </li><li>Able to confidently leverage database tools to understand, interpret and drive insights about your programs. Able to coordinate effectively with cross-functional partners. </li></ul>What you bring to Uplight:<ul><li>Bachelor’s degree in business, operations, or a related field (or equivalent experience).</li><li>5+ years of experience in program management or related roles.</li><li>Strong problem-solving skills and ability to navigate ambiguous situations.</li><li>Excellent communication and stakeholder management skills.</li><li>Proven ability to drive process improvements and operational efficiencies.</li><li>Experience in handling client-facing engagements and delivering strategic insights.</li><li>Proficiency in project management tools and methodologies.</li><li>Ability to mentor and support junior team members.</li><li>Proficiency in project management tools and methodologies such as , JIRA/Confluence, Asana, Excel, Wrike, Figma, Miro/Lucid. Comfortable with process flow diagramming. </li><li>Technical Proficiency and experience with tools such as Sublime, Utilizing Python scripts, ExcelAWS S3, CRMs, VSCode, Redash, DataDog</li><li>Proficient at interpreting data &amp; revenue models and associated forecasting, experience using BI tools. </li></ul>Why Join Uplight in Leading the Fight Against Climate Change?At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:<ul><li>Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.</li><li>Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.</li><li>Thrive:  We offer comprehensive benefits, including flexible time off, generous parental leave,  and work flexibility to help you thrive both personally and professionally.</li><li>Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.</li><li>Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.</li></ul>To learn more about our comprehensive benefits package and other perks, visit <a href="http://uplight.com/careers">uplight.com/careers</a> Salary Range: $84,000 to $105,000 USD + Bonus Application Deadline: September 1, 2026In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. Uplight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status (including neurodivergence), genetics, protected veteran status, sexual orientation, gender identity or expression, neurotypicality, or any other characteristic protected by federal, state or local laws.

Program Manager

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Uplight

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