<ul><li>Manage daily collections activities involving monitoring of portfolio within agreed service level agreement.</li><li>Prepare and present reports on collection activities and progress.</li><li>Perform proactive calls and emails to clients to discuss their outstanding invoices</li><li>Assist the Team Leader to manage the debtor lifecycle and in bringing down the company’s days sales outstanding.</li><li>Investigate historical data for debts and bills.</li><li>Process unallocated receipts, refunds and adjustments.</li><li>May be involved in selected process transition activities.</li><li>Participate in various stakeholder meetings.</li><li>Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.</li><li>Perform varied simple periodic and ad hoc tasks as assigned by the Team Leader or Manager.</li><li>Address critical issues with the guidance of Team Leader within the prescribed turn-around time.</li><li>May support Team Lead in data gathering and report generation.</li><li>Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.</li><li>Perform transition-related activities such as process training &amp; desktop procedures creation.</li><li>Support selected simple process improvement initiatives to streamline processes.</li></ul>

<p>AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.</p>

O2C Senior Specialist, Collections

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About the Company

AECOM

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