<div><h2><strong>About Modo Energy</strong></h2><p>The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it.</p><p>We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room.</p><p>Founded in 2019, we're 80+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast.</p><p>This is a rare chance to join a category-defining company at the moment it's scaling globally.</p></div><div><div><p>We're hiring a Customer Success Manager. You'll own the product relationship across a portfolio of accounts; onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal.</p></div></div><div><div><p>This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use.</p><p><strong>What You'll Do</strong></p><ul><li>Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start</li><li>Drive feature adoption and user activation across your portfolio - you're accountable for users actually using the product</li><li>Own product and methodology queries - be the expert customers turn to when they have a question</li><li>Run regular check-ins and training sessions with users across your accounts</li><li>Monitor account health and flag risk early</li><li>Feed customer insight and product feedback back into the business</li><li>Work closely with the account management team to ensure seamless customer support at every stage</li></ul><p><strong>What We're Looking For</strong></p><p><em><strong>The Essentials</strong></em></p><ul><li>2–4 years in a customer success or account management role within a B2B SaaS environment</li><li>Demonstrated ability to drive product adoption and manage a portfolio of accounts</li><li>Strong product instinct - you get into the details, learn fast, and become the expert</li><li>Proactive approach to account health - you spot disengagement early and act on it</li></ul><p><em><strong>Nice To Have</strong></em></p><ul><li>Experience in energy, infrastructure, or data-driven research products</li><li>Familiarity with CS tools such as HubSpot, Intercom, or Gainsight</li><li>Exposure to energy markets or an appetite to develop it quickly</li></ul><p>If you require assistance or a reasonable accommodation during the application or interview process, please contact us at <a href="mailto:careers@modoenergy.com">careers@modoenergy.com</a>.</p></div></div><div><h2><strong>What You Can Expect From Us</strong></h2><p>At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build.</p><p>You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible. We offer top-of-market compensation, equity for every employee, and the space to take your career wherever you want it to go.</p><p>We're looking for people who want to do the best work of their careers. If that's you, we want to talk.</p></div>

<p>Modo Energy is an innovative software-as-a-service (SaaS) platform specialising in data analytics for renewable energy assets. Founded in 2019 by Quentin Scrimshire and Tim Overton, Modo Energy has swiftly emerged as a trusted authority in the rapidly growing battery energy storage market in the UK. The company&rsquo;s integrated suite of data-backed tools empowers owners and operators of renewable energy assets, particularly grid-scale battery energy storage systems, with the insights needed to navigate the dynamic landscape of the energy market during a period of unprecedented change.</p>

Customer Success Manager

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Modo Energy

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