About the roleA highly motivated, strategically minded individual who thrives in a complex, fast-paced environment and is passionate about helping Enterprise customers achieve their environmental compliance goals. The ideal candidate is comfortable leveraging AI tools and modern technology to work smarter, move faster, and deliver a best in class customer experience. As a Enterprise Customer Success Manager you will:<ul style=""><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Manage a portfolio of 5-10 Enterprise customers, each representing over $100K in annual recurring revenue, with varying levels of complexity, regulatory scope, and reporting obligations</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Own the customer relationship and strategic outcomes while leading cross-functional collaboration across TPMs, AEs, and Engineering to drive accountability across workstreams and proactively resolve issues before they require escalation to senior leadership</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Understand Enterprise customer goals and outcomes, staying ahead of risk and proactively driving success rather than waiting to be asked</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Follow the Enterprise playbook for customer processes and expectations to deliver a best in class customer experience, including engagement cadences that range from weekly to monthly depending on customer need</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Lead structured Relationship Business Reviews (RBRs) that drive strategic conversations and demonstrate customer value</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Own and meet Encamp's Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets across your book of business</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Partner with AEs to identify expansion opportunities and flag churn risk early</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Leverage EHS industry and Encamp product expertise to become a trusted, consultative advisor to customers and their users</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Leverage internal tools including Gong, Slack, Front, and AI-powered resources to manage customer relationships, track historical context, and stay ahead of account activity</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Be the voice of the customer to provide visibility and escalations to Program Manager and other internal stakeholders</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Identify opportunities for improvement proactively and work with Customer Success Leadership to implement</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Fulfill regulatory reporting obligations on behalf of customer </li></ul>Qualifications<ul style=""><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">3+ years experience in consulting or working on enterprise-level environmental programs</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">2+ years experience working with RCRA regulations</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Ability to use account health data and platform signals to proactively prioritize and manage a book of business</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Demonstrated ability to meet SLA expectations for responsiveness across email and chat in a customer-facing role</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Comfort leveraging AI tools and a modern tech stack to manage a complex book of business efficiently</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Experience using technology to improve efficiency in work or in personal life</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">SLA responsiveness expectations are defined and should be maintained</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Meet Encamp’s GRR/NRR targets </li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Strong project management skills to stay organized and meet deadlines</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Strong verbal and written communication skills</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Process-oriented thinker who embraces ambiguity and works well under pressure</li></ul> Perks of being part of the Encampus...<ul style=""><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">A flexible, remote-first culture with an allowance to support your remote work setup</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">A high-end laptop</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Share in our success - you'll have a significant personal impact on the team and the ability to earn equity</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Parental leave - we know how important it is to spend time with your new family!</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Sustainable 1:1s, focused on not only your growth as an employee, but in your career</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Get together at in-person Encamp Summits to share our wins and build community</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Work with a brilliant team of people that share your values and passion</li></ul> Ready to join us around the campfire?Come join a team of trailblazers making a BIG difference in the environmental programs for more than 20k facilities around the United States. We're on a mission to create a world where good for business is good for the environment. At Encamp, we believe we are better together – all of us, whatever our race, ethnicity, sexual orientation, age or physical ability. We strive to create an environment that encourages and celebrates diverse voices, backgrounds, and experiences. A cornerstone of our culture is the ability to bring their full, authentic selves to work every day. Encamp is committed to unbiased hiring practices and achieving minority representation above community averages. In transparency, the base salary for this position is $100,000- $115,000/yr. As part of our hiring process, Encamp may use AI-powered tools to support initial resume screening and application review. All hiring decisions are made by our People Ops and hiring teams, not by AI. If you'd prefer your application be reviewed without the use of these tools, you can email us at <a href="mailto:hr@encamp.com" style="color:rgb(30,74,169);cursor:pointer;">hr@encamp.com</a> to opt out

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<div id="ember57" class="ember-view organization-about-module__content-consistant-cards-description">Encamp is an enterprise technology company on a mission to create a world in which what&rsquo;s good for business can be good for the environment. Since launching in 2017, Encamp has helped top organizations radically improve their environmental compliance operations and mitigate the risks of non-compliance. By utilizing a blended method of high-tech solutions, along with high-touch expert support, Encamp transforms compliance programs and human processes into a technology-driven system that lays the foundation for accurate and ongoing environmental compliance. A portion of Encamp&rsquo;s revenue is allocated to plant trees across the world, helping sequester carbon and promote human and environmental health for those that need it the most.</div>
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Enterprise Environmental Customer Success Manager

About the roleA highly motivated, strategically minded individual who thrives in a complex, fast-paced environment and is passionate about helping Enterprise customers achieve their environmental compliance goals. The ideal candidate is comfortable leveraging AI tools and modern technology to work smarter, move faster, and deliver a best in class customer experience. As a Enterprise Customer Success Manager you will:<ul><li>Manage a portfolio of 5-10 Enterprise customers, each representing over $100K in annual recurring revenue, with varying levels of complexity, regulatory scope, and reporting obligations</li><li>Own the customer relationship and strategic outcomes while leading cross-functional collaboration across TPMs, AEs, and Engineering to drive accountability across workstreams and proactively resolve issues before they require escalation to senior leadership</li><li>Understand Enterprise customer goals and outcomes, staying ahead of risk and proactively driving success rather than waiting to be asked</li><li>Follow the Enterprise playbook for customer processes and expectations to deliver a best in class customer experience, including engagement cadences that range from weekly to monthly depending on customer need</li><li>Lead structured Relationship Business Reviews (RBRs) that drive strategic conversations and demonstrate customer value</li><li>Own and meet Encamp's Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets across your book of business</li><li>Partner with AEs to identify expansion opportunities and flag churn risk early</li><li>Leverage EHS industry and Encamp product expertise to become a trusted, consultative advisor to customers and their users</li><li>Leverage internal tools including Gong, Slack, Front, and AI-powered resources to manage customer relationships, track historical context, and stay ahead of account activity</li><li>Be the voice of the customer to provide visibility and escalations to Program Manager and other internal stakeholders</li><li>Identify opportunities for improvement proactively and work with Customer Success Leadership to implement</li><li>Fulfill regulatory reporting obligations on behalf of customer </li></ul>Qualifications<ul><li>3+ years experience in consulting or working on enterprise-level environmental programs</li><li>2+ years experience working with RCRA regulations</li><li>Ability to use account health data and platform signals to proactively prioritize and manage a book of business</li><li>Demonstrated ability to meet SLA expectations for responsiveness across email and chat in a customer-facing role</li><li>Comfort leveraging AI tools and a modern tech stack to manage a complex book of business efficiently</li><li>Experience using technology to improve efficiency in work or in personal life</li><li>SLA responsiveness expectations are defined and should be maintained</li><li>Meet Encamp’s GRR/NRR targets </li><li>Strong project management skills to stay organized and meet deadlines</li><li>Strong verbal and written communication skills</li><li>Process-oriented thinker who embraces ambiguity and works well under pressure</li></ul> Perks of being part of the Encampus...<ul><li>Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off</li><li>A flexible, remote-first culture with an allowance to support your remote work setup</li><li>A high-end laptop</li><li>Share in our success - you'll have a significant personal impact on the team and the ability to earn equity</li><li>Parental leave - we know how important it is to spend time with your new family!</li><li>Sustainable 1:1s, focused on not only your growth as an employee, but in your career</li><li>Get together at in-person Encamp Summits to share our wins and build community</li><li>Work with a brilliant team of people that share your values and passion</li></ul> Ready to join us around the campfire?Come join a team of trailblazers making a BIG difference in the environmental programs for more than 20k facilities around the United States. We're on a mission to create a world where good for business is good for the environment. At Encamp, we believe we are better together – all of us, whatever our race, ethnicity, sexual orientation, age or physical ability. We strive to create an environment that encourages and celebrates diverse voices, backgrounds, and experiences. A cornerstone of our culture is the ability to bring their full, authentic selves to work every day. Encamp is committed to unbiased hiring practices and achieving minority representation above community averages. In transparency, the base salary for this position is $100,000- $115,000/yr. As part of our hiring process, Encamp may use AI-powered tools to support initial resume screening and application review. All hiring decisions are made by our People Ops and hiring teams, not by AI. If you'd prefer your application be reviewed without the use of these tools, you can email us at <a href="mailto:hr@encamp.com">hr@encamp.com</a> to opt out

Enterprise Environmental Customer Success Manager

About the Job

About the Company

Encamp

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