Location:Mount Pleasant, Pennsylvania, United States of AmericaJob ID: R0138764Date Posted:2026-07-27Company Name:HITACHI ENERGY USA INCProfession (Job Category):Quality ManagementJob Schedule: Full timeRemote:NoJob Description:<div><h2>The Opportunity</h2>Are you ready to make a direct impact on customer satisfaction, product quality, and continuous improvement in the high voltage industry? Hitachi Energy is seeking a Customer Quality Engineer to join our High Voltage Products team in Mount Pleasant, Pennsylvania.In this exciting role, you will be the voice of the customer, helping ensure the reliability and performance of industry-leading high voltage products. Working across engineering, manufacturing, quality, and project teams, you will lead investigations into product performance, coordinate customer issue resolution, and drive meaningful improvements that strengthen both customer confidence and operational excellence.This position offers a unique opportunity to work in a technically advanced and globally connected environment where your expertise will influence business decisions, support continuous improvement initiatives, and contribute to delivering world-class solutions for power transmission and distribution customers. If you enjoy solving complex challenges, collaborating with diverse stakeholders, and creating sustainable solutions, this role offers an excellent platform for growth and impact. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.<h2></h2><h2>How You'll Make an Impact</h2><ul><li>Lead root cause investigations for failures involving high voltage products.</li><li>Coordinate customer complaints and drive timely, sustainable resolutions.</li><li>Partner with cross-functional teams to improve product quality and reliability.</li><li>Prepare and present technical reports to internal and external stakeholders.</li><li>Develop and monitor key performance indicators to support business decisions.</li><li>Lead and support quality and continuous improvement projects.</li><li>Provide technical support and coordinate on-site investigations when required.</li><li>Identify improvement opportunities and drive implementation of corrective actions.</li></ul><h2></h2><h2>Your Background</h2><ul><li>Bachelor's degree in Engineering, or an Associate's degree combined with relevant industry experience.</li><li>Experience in quality management, engineering, manufacturing, product development, or project management.</li><li>Knowledge of high voltage products, electrical power systems, or related technologies is preferred.</li><li>Proven ability to communicate effectively and resolve complex customer concerns.</li><li>Proficiency with Microsoft Office, SAP, SharePoint, and other business systems.</li><li>Fluent English communication skills; additional language capabilities are an advantage.</li></ul><h2></h2><h2>More About Us</h2><ul><li>Hitachi Energy is a global leader in advancing a sustainable energy future through innovative power transmission and distribution solutions.</li><li>We foster an inclusive, collaborative culture where diverse perspectives are valued and professional development is encouraged.</li><li>Employees have access to global career opportunities, cutting-edge technologies, and continuous learning experiences that support long-term growth.</li></ul><h2></h2><h2>What We Offer</h2>Comprehensive Health Coverage – Medical, dental, vision, and prescription plansRetirement Savings – 401(k) with company match and additional contributionsPaid Time Off – Flexible PTO, paid holidaysProfessional Growth – Tuition reimbursement and continuous learning programsFamily Support – Parental leave, adoption assistance, and fertility benefits</div>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment OpportunityHitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individualswith disabilities. Accessibility and reasonable accommodationProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as <a href="https://www.hitachi.com/en-us/gdpr">Hitachi's Global Data Privacy Notice.</a>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Customer Quality Engineer

Location:Mount Pleasant, Pennsylvania, United States of AmericaJob ID: R0138764Date Posted:2026-07-27Company Name:HITACHI ENERGY USA INCProfession (Job Category):Quality ManagementJob Schedule: Full timeRemote:NoJob Description:<div><h2>The Opportunity</h2>Are you ready to make a direct impact on customer satisfaction, product quality, and continuous improvement in the high voltage industry? Hitachi Energy is seeking a Customer Quality Engineer to join our High Voltage Products team in Mount Pleasant, Pennsylvania.In this exciting role, you will be the voice of the customer, helping ensure the reliability and performance of industry-leading high voltage products. Working across engineering, manufacturing, quality, and project teams, you will lead investigations into product performance, coordinate customer issue resolution, and drive meaningful improvements that strengthen both customer confidence and operational excellence.This position offers a unique opportunity to work in a technically advanced and globally connected environment where your expertise will influence business decisions, support continuous improvement initiatives, and contribute to delivering world-class solutions for power transmission and distribution customers. If you enjoy solving complex challenges, collaborating with diverse stakeholders, and creating sustainable solutions, this role offers an excellent platform for growth and impact. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.<h2></h2><h2>How You'll Make an Impact</h2><ul><li>Lead root cause investigations for failures involving high voltage products.</li><li>Coordinate customer complaints and drive timely, sustainable resolutions.</li><li>Partner with cross-functional teams to improve product quality and reliability.</li><li>Prepare and present technical reports to internal and external stakeholders.</li><li>Develop and monitor key performance indicators to support business decisions.</li><li>Lead and support quality and continuous improvement projects.</li><li>Provide technical support and coordinate on-site investigations when required.</li><li>Identify improvement opportunities and drive implementation of corrective actions.</li></ul><h2></h2><h2>Your Background</h2><ul><li>Bachelor's degree in Engineering, or an Associate's degree combined with relevant industry experience.</li><li>Experience in quality management, engineering, manufacturing, product development, or project management.</li><li>Knowledge of high voltage products, electrical power systems, or related technologies is preferred.</li><li>Proven ability to communicate effectively and resolve complex customer concerns.</li><li>Proficiency with Microsoft Office, SAP, SharePoint, and other business systems.</li><li>Fluent English communication skills; additional language capabilities are an advantage.</li></ul><h2></h2><h2>More About Us</h2><ul><li>Hitachi Energy is a global leader in advancing a sustainable energy future through innovative power transmission and distribution solutions.</li><li>We foster an inclusive, collaborative culture where diverse perspectives are valued and professional development is encouraged.</li><li>Employees have access to global career opportunities, cutting-edge technologies, and continuous learning experiences that support long-term growth.</li></ul><h2></h2><h2>What We Offer</h2>Comprehensive Health Coverage – Medical, dental, vision, and prescription plansRetirement Savings – 401(k) with company match and additional contributionsPaid Time Off – Flexible PTO, paid holidaysProfessional Growth – Tuition reimbursement and continuous learning programsFamily Support – Parental leave, adoption assistance, and fertility benefits</div>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment OpportunityHitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individualswith disabilities. Accessibility and reasonable accommodationProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as <a href="https://www.hitachi.com/en-us/gdpr">Hitachi's Global Data Privacy Notice.</a>

Customer Quality Engineer

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About the Company

HITACHI ENERGY

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