Your mission Ciao a tutti! We’re thrilled to introduce a key role that connects cutting-edge technology with seamless user experience for our Italian operations. Curious what this is all about? Let’s dive right in:<ul style="margin:0.25em 0px;padding:0px;font-family:Inter , sans-serif;font-size:13px;font-weight:400;color:rgb(62,63,66);font-style:normal;background-color:rgb(255,255,255);"><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Deliver hybrid Level 1 and Level 2 IT support to end-users in the Milan office and across Southern Europe.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Collaborate with regional IT teams to align local operations with global standards and support cross-site initiatives.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.</li></ul> Your profile All right, all right, that was intriguing, wasn't it? Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:<ul style="margin:0.25em 0px;padding:0px;font-family:Inter , sans-serif;font-size:13px;font-weight:400;color:rgb(62,63,66);font-style:normal;background-color:rgb(255,255,255);"><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">2-5 years of experience in a combined Level 1 and Level 2 IT support role.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Hands-on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Fluency in Italian and English (C1) is required, or Chinese (not mandatory).</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">ITIL Foundation certification is considered an advantage.</li></ul> Why us? Join a dynamic IT team at the heart of our operations in Italy, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce. This role offers the opportunity to work with cutting-edge technologies and collaborate with international teams, contributing directly to the efficiency and security of our European operations.

The sun is the solution to most of our energy challenges. The ability to harvest solar power and deliver it where and when it is needed exists. We just need to start using it. Sungrow's cutting-edge technology for residential, commercial and large-scale energy generation plants utilizes state-of-the-art PV power generation and system integration technologies to harvest and store this abundant energy and thus provide clean power for all, today, tomorrow and beyond.

IT Support Engineer - Italy

Your mission Ciao a tutti! We’re thrilled to introduce a key role that connects cutting-edge technology with seamless user experience for our Italian operations. Curious what this is all about? Let’s dive right in:<ul><li>Deliver hybrid Level 1 and Level 2 IT support to end-users in the Milan office and across Southern Europe.</li><li>Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.</li><li>Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.</li><li>Collaborate with regional IT teams to align local operations with global standards and support cross-site initiatives.</li><li>Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.</li><li>Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.</li><li>Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.</li></ul> Your profile All right, all right, that was intriguing, wasn't it? Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:<ul><li>2-5 years of experience in a combined Level 1 and Level 2 IT support role.</li><li>Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.</li><li>Hands-on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.</li><li>Fluency in Italian and English (C1) is required, or Chinese (not mandatory).</li><li>Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.</li><li>A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.</li><li>ITIL Foundation certification is considered an advantage.</li></ul> Why us? Join a dynamic IT team at the heart of our operations in Italy, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce. This role offers the opportunity to work with cutting-edge technologies and collaborate with international teams, contributing directly to the efficiency and security of our European operations.

IT Support Engineer - Italy

About the Job

About the Company

Sungrow

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