FunctionIT<h1>Our Company</h1>We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.<h1>Job description</h1>The IT Desktop Support Engineer provides high-quality on-site and remote technical support for end users across Windows and Apple environments. This role is responsible for diagnosing and resolving complex desktop issues, supporting hardware and software lifecycle activities, and ensuring a consistent, reliable end-user computing experience in a global, collaborative enterprise environment.The Role<ul><li>Perform onsite and remote analysis, diagnosis, and resolution of complex desktop and endpoint issues for end users.</li><li>Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, peripherals, and related software.</li><li>Maintain conference room readiness, ensuring AV and video conferencing systems are functional and supporting users during meetings.</li><li>Troubleshoot technical issues and coordinate with IT/facilities to keep meeting spaces reliable and up to standard.</li><li>Assess workstation performance and implement hardware upgrades (e.g., memory, storage) as required.</li><li>Collaborate closely with Network technicians, Server administrators, and other IT teams to ensure efficient operation of the desktop computing environment.</li><li>Receive and respond to support requests via walk-ins, phone, chat, email, and service desk tickets.</li><li>Work assigned incidents, requests, and IMAC (Install, Move, Add, Change) tasks through the service desk.</li><li>Support new hire onboarding and equipment provisioning requests submitted through the service desk.</li><li>Deploy and manage software using, Microsoft Intune, and JAMF Self Service. (some experience)</li><li>Support Microsoft Autopilot, White Glove deployments, and modern device provisioning workflows. (can be learned)</li><li>Provide remote support using approved remote access tools.</li><li>Assist in creating, maintaining, and enforcing desktop support procedures, documentation, and operational metrics.</li><li>Accurately document hardware and software installations, failures, repairs, and removals. (must)</li><li>Interface with third-party vendors and support partners for escalations, repairs, and equipment procurement. (this can be learned)</li><li>Support and assist with corporate meetings and townhalls, ensuring end-user technology readiness</li></ul>What You’ll Bring<ul><li>2+ years of IT Desktop Support</li><li>Bachelors or Associates Degree in IT/Computer Science Related Field</li><li>Experience working in remote access, computer support, remote technical support, Apple Mac OS, Windows Computers, Active Directory, Microsoft Azure and Intune, Video Conferencing Support, Jamf Pro, IT Troubleshooting, and ServiceNow Platform.</li><li>Preferred Certifications in Microsoft Certified Desktop Support Technician – Microsoft and/or CompRIT A+ Certification – Computing Technology Industry Associate (CompTIA)</li><li>Advanced English level.</li></ul>#LI-FC2<h1>About us</h1>We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.<h1>Fostering innovation through diverse perspectives</h1>Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.<h1>How we look after you</h1>We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

IT Support Technician AMER Desktop Operations

FunctionIT<h1>Our Company</h1>We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.<h1>Job description</h1>The IT Desktop Support Engineer provides high-quality on-site and remote technical support for end users across Windows and Apple environments. This role is responsible for diagnosing and resolving complex desktop issues, supporting hardware and software lifecycle activities, and ensuring a consistent, reliable end-user computing experience in a global, collaborative enterprise environment.The Role<ul><li>Perform onsite and remote analysis, diagnosis, and resolution of complex desktop and endpoint issues for end users.</li><li>Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, peripherals, and related software.</li><li>Maintain conference room readiness, ensuring AV and video conferencing systems are functional and supporting users during meetings.</li><li>Troubleshoot technical issues and coordinate with IT/facilities to keep meeting spaces reliable and up to standard.</li><li>Assess workstation performance and implement hardware upgrades (e.g., memory, storage) as required.</li><li>Collaborate closely with Network technicians, Server administrators, and other IT teams to ensure efficient operation of the desktop computing environment.</li><li>Receive and respond to support requests via walk-ins, phone, chat, email, and service desk tickets.</li><li>Work assigned incidents, requests, and IMAC (Install, Move, Add, Change) tasks through the service desk.</li><li>Support new hire onboarding and equipment provisioning requests submitted through the service desk.</li><li>Deploy and manage software using, Microsoft Intune, and JAMF Self Service. (some experience)</li><li>Support Microsoft Autopilot, White Glove deployments, and modern device provisioning workflows. (can be learned)</li><li>Provide remote support using approved remote access tools.</li><li>Assist in creating, maintaining, and enforcing desktop support procedures, documentation, and operational metrics.</li><li>Accurately document hardware and software installations, failures, repairs, and removals. (must)</li><li>Interface with third-party vendors and support partners for escalations, repairs, and equipment procurement. (this can be learned)</li><li>Support and assist with corporate meetings and townhalls, ensuring end-user technology readiness</li></ul>What You’ll Bring<ul><li>2+ years of IT Desktop Support</li><li>Bachelors or Associates Degree in IT/Computer Science Related Field</li><li>Experience working in remote access, computer support, remote technical support, Apple Mac OS, Windows Computers, Active Directory, Microsoft Azure and Intune, Video Conferencing Support, Jamf Pro, IT Troubleshooting, and ServiceNow Platform.</li><li>Preferred Certifications in Microsoft Certified Desktop Support Technician – Microsoft and/or CompRIT A+ Certification – Computing Technology Industry Associate (CompTIA)</li><li>Advanced English level.</li></ul>#LI-FC2<h1>About us</h1>We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.<h1>Fostering innovation through diverse perspectives</h1>Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.<h1>How we look after you</h1>We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

IT Support Technician AMER Desktop Operations

About the Job

About the Company

HITACHI ENERGY

Similar Jobs

Technical Support Specialist

Technical Support Specialist

Sr IT Desktop Support Specialist

Sr IT Desktop Support Specialist

IT Service Delivery Analyst

IT Service Delivery Analyst

Network Systems Technician

Network Systems Technician

IT Support Engineer

IT Support Engineer

IT Helpdesk Technician

IT Helpdesk Technician

Desktop Systems Specialist

Desktop Systems Specialist

Helpdesk Technician II

Helpdesk Technician II

OSS Support Specialist

OSS Support Specialist

IT Support Technician I

IT Support Technician I