The Corporate Customer Service Manager will coordinate, direct, control and monitor the customer service duties at the branch office and provide supervision and leadership to the customer service team. Oversee professional, efficient completion of customer service functions at the branch  Key Responsibilities: • Coordinate and Manage Customer Service training to ensure continuous improvement. • Provide excellent customer service and professionalism to all customers via in person, telephone or email. • Support and assist branch in meeting customer service goals. • Coordinate all customer service information and paperwork. • Ensure accurate application of service notes and work orders. • Manage and oversee customer service team for efficient, professional service. • Assist General Manager and Division Manager in budget preparations. • Provide back-up assistance for customer service representative(s). • Responsible for development and implementation for process improvements and updates of customer service manual. • Oversee the accurate and timely billing of all accounts and monthly reporting as required. • Manage accounts payables to ensure all invoices are processed accurately and timely. • Manage the collection efforts to ensure branch and corporate account receivables targets are met. • Coordinate municipal billing and contacts to ensure proper billing and relationships. • Ensure customer service area is neat and orderly and ensure proper greeting of all visitors. • Maintain a positive attitude and promote the GFL Environmental image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners. • Monitor customer and employee complaints and resolve problems as they arise. • Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. • Perform other duties and responsibilities as required or requested by management. • Work with operational staff to address all service deficiencies. Knowledge, Skills, Abilities and Competencies: • High School Diploma or GED, Associate’s Degree preferred. • Four (4) to seven (7) years experience in customer service. • Prior supervisory experience required. • Ability to create, design and implement solutions to general and specific customer concerns. • Good interpersonal and supervisory skills. • Ability to write reports, business correspondence and procedure manuals. Physical/Mental Demands: • Ability to talk, hear, use hands and fingers. Working Conditions: • Work in indoor office environment 95% of the time. • Noise level is usually moderate.#GFLTalent  We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact <a href="mailto:myworkdayrecruitment@gflenv.com">myworkdayrecruitment@gflenv.com</a> Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Through a strategically located network of facilities across Canada the United States, GFL&rsquo;s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers. We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements. At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.

Customer Service Manager

The Corporate Customer Service Manager will coordinate, direct, control and monitor the customer service duties at the branch office and provide supervision and leadership to the customer service team. Oversee professional, efficient completion of customer service functions at the branch  Key Responsibilities: • Coordinate and Manage Customer Service training to ensure continuous improvement. • Provide excellent customer service and professionalism to all customers via in person, telephone or email. • Support and assist branch in meeting customer service goals. • Coordinate all customer service information and paperwork. • Ensure accurate application of service notes and work orders. • Manage and oversee customer service team for efficient, professional service. • Assist General Manager and Division Manager in budget preparations. • Provide back-up assistance for customer service representative(s). • Responsible for development and implementation for process improvements and updates of customer service manual. • Oversee the accurate and timely billing of all accounts and monthly reporting as required. • Manage accounts payables to ensure all invoices are processed accurately and timely. • Manage the collection efforts to ensure branch and corporate account receivables targets are met. • Coordinate municipal billing and contacts to ensure proper billing and relationships. • Ensure customer service area is neat and orderly and ensure proper greeting of all visitors. • Maintain a positive attitude and promote the GFL Environmental image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners. • Monitor customer and employee complaints and resolve problems as they arise. • Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. • Perform other duties and responsibilities as required or requested by management. • Work with operational staff to address all service deficiencies. Knowledge, Skills, Abilities and Competencies: • High School Diploma or GED, Associate’s Degree preferred. • Four (4) to seven (7) years experience in customer service. • Prior supervisory experience required. • Ability to create, design and implement solutions to general and specific customer concerns. • Good interpersonal and supervisory skills. • Ability to write reports, business correspondence and procedure manuals. Physical/Mental Demands: • Ability to talk, hear, use hands and fingers. Working Conditions: • Work in indoor office environment 95% of the time. • Noise level is usually moderate.#GFLTalent  We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact <a href="mailto:myworkdayrecruitment@gflenv.com">myworkdayrecruitment@gflenv.com</a> Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Customer Service Manager

About the Job

About the Company

GFL Environmental

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