<div><p>Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.</p><p>This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.</p></div><br><br><h3>Key Duties &amp; Responsibilities</h3><ul><li>Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users</li><li>Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking</li><li>Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet</li><li>Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified</li><li>Other duties as assigned</li></ul><h3>Qualifications</h3><ul><li>1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts</li><li>Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch</li><li>Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)</li><li>Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred</li><li>Enthusiastic about being on-site 5 days a week</li></ul><br>

<p>Last Energy's mission is to decarbonize global energy production and increase access to clean, affordable power. We are a full-service developer of micro modular nuclear power plants with the goal of finally scaling nuclear by dramatically reducing the time and cost of construction.</p>

Helpdesk Technician

<div><p>Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.</p><p>This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.</p></div><br /><br /><h3>Key Duties &amp; Responsibilities</h3><ul><li>Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users</li><li>Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking</li><li>Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet</li><li>Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified</li><li>Other duties as assigned</li></ul><h3>Qualifications</h3><ul><li>1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts</li><li>Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch</li><li>Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)</li><li>Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred</li><li>Enthusiastic about being on-site 5 days a week</li></ul><br />

Helpdesk Technician

About the Job

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Last Energy

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