<div>Ballard's Commercial team is recruiting for 3 Field Service Technicians to be located on the East Coast (New York) and 2 Technicians based in Northern/Southern California. The Field Service Technician is responsible for the repair, refurbishment, testing, and maintenance of fuel cell modules and components for Ballard’s customers.  This role combines hands-on technical work, troubleshooting, inventory support, customer training, and service documentation to ensure products are repaired restored and maintained to the highest quality and safety standards.<br><br><span style="font-size:14px;"><b>Key Responsibilities:</b></span><br><b>Repair and Refurbishment</b></div><ul>	<li>Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components across all products in the field.</li>	<li>Execute mechanical and electrical repairs in accordance with established procedures, technical specifications, and quality standards.</li>	<li>Conduct functional testing, leak testing, and verification activities to ensure equipment performance and reliability.</li>	<li>Support continuous improvement initiatives related to repair and refurbishment processes.</li></ul><div><br><b>Troubleshooting and Technical Support</b></div><ul>	<li>Diagnose and troubleshoot mechanical, electrical, and system-level issues on fuel cell modules and related components.</li>	<li>Support testing activities and assist in identifying root causes of product failures.</li>	<li>Collaborate with advanced support teams, engineering, quality, and operations teams to resolve technical issues and implement corrective actions.</li></ul><div><br><b>Field Service Support</b></div><ul>	<li>Travel frequently to customer and operational sites, to perform maintenance, repairs, retrofits, commissioning support, and troubleshooting activities, including trips that may require short-notice scheduling and overnight stays.</li>	<li>Provide timely and professional technical support in the field while ensuring compliance with safety and operational procedures.</li>	<li>Represent the company professionally when interacting with customers and external stakeholders.</li></ul><div><br><b>Customer Training</b></div><ul>	<li>Train customers and service partners on module repair procedures, leak testing methods, and maintenance best practices.</li>	<li>Deliver hands-on instruction and technical guidance to support safe and effective equipment operation and servicing.</li></ul><div><br><b>Documentation and Record Keeping</b></div><ul>	<li>Maintain accurate and complete work logs, repair records, inspection reports, and service documentation to support quality, traceability, and customer service requirements.</li>	<li>Ensure all repair and testing activities are documented in accordance with company and quality management requirements.</li>	<li>Provide detailed feedback on product performance, recurring issues, and service trends.</li></ul><div><br><b><span style="font-size:14px;">Qualifications</span>:</b><br><b>Education &amp; Experience</b></div><ul>	<li>Technical diploma, trade certification, or equivalent education in Mechanical Engineering Technology, Electrical Engineering Technology, Mechatronics, Industrial Instrumentation, Automotive Technology, or a related field.</li>	<li>2+ years of experience in field service, equipment maintenance, repair, manufacturing, or another hands-on technical service environment.</li>	<li>Experience with fuel cells, hydrogen systems, industrial equipment, power systems, or electro-mechanical products is considered an asset.</li></ul><div><b>Knowledge, Skills &amp; Abilities</b></div><ul>	<li>Strong mechanical and electrical troubleshooting skills.</li>	<li>Ability to read and interpret technical drawings, schematics, wiring diagrams, and service documentation.</li>	<li>Experience using diagnostic tools, test equipment, and hand tools.</li>	<li>Strong attention to detail and commitment to quality workmanship.</li>	<li>Effective verbal and written communication skills.</li>	<li>Ability to work independently and collaboratively within a team environment.</li>	<li>Proficiency with Microsoft Office applications and service documentation systems.</li>	<li>Strong organizational and time-management skills.</li></ul><div><b>Additional Requirements</b></div><ul>	<li>Valid driver's license and ability to travel frequently for customer support and service activities, including domestic and international travel as business needs require.</li>	<li>Ability to lift, move, and handle materials, tools, and equipment in accordance with workplace safety guidelines.</li>	<li>Ability to work safely in industrial, manufacturing, and customer-site environments.</li>	<li>Ability to work flexible hours, including occasional evenings, weekends, and extended shifts, to support customer service requirements and travel schedules.</li></ul><div><br>The salary range for this position is between <span style="text-align:center;">$55,500 – 74,000 USD.  Candidate's experience, education, and relevant skills will be taken into consideration when placing within the range. </span></div><div style="text-align:center;"> </div><div style="text-align:center;">Our Values<br>Listen &amp; Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It<br><br>Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.<br><br> </div><br>

<p>Unreasonable exists to re-purpose capitalism. We are an international company that supports a Fellowship for growth-stage entrepreneurs, channels exclusive deal-flow to investors, and partners with institutions to discover profit in solving global problems. The 249 ventures in the Unreasonable Fellowship operate across more than 180 countries, have collectively generated $3.6 billion in revenue, raised $4.7 billion in financing, and are positively impacting the lives of more than 530 million people.&nbsp; Sound Unreasonable? We hope so. Because reasonable ideas seldom change anything.</p>

Field Service Technician

<div>Ballard's Commercial team is recruiting for 3 Field Service Technicians to be located on the East Coast (New York) and 2 Technicians based in Northern/Southern California. The Field Service Technician is responsible for the repair, refurbishment, testing, and maintenance of fuel cell modules and components for Ballard’s customers.  This role combines hands-on technical work, troubleshooting, inventory support, customer training, and service documentation to ensure products are repaired restored and maintained to the highest quality and safety standards.<br /><br /><span><b>Key Responsibilities:</b></span><br /><b>Repair and Refurbishment</b></div><ul>	<li>Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components across all products in the field.</li>	<li>Execute mechanical and electrical repairs in accordance with established procedures, technical specifications, and quality standards.</li>	<li>Conduct functional testing, leak testing, and verification activities to ensure equipment performance and reliability.</li>	<li>Support continuous improvement initiatives related to repair and refurbishment processes.</li></ul><div><br /><b>Troubleshooting and Technical Support</b></div><ul>	<li>Diagnose and troubleshoot mechanical, electrical, and system-level issues on fuel cell modules and related components.</li>	<li>Support testing activities and assist in identifying root causes of product failures.</li>	<li>Collaborate with advanced support teams, engineering, quality, and operations teams to resolve technical issues and implement corrective actions.</li></ul><div><br /><b>Field Service Support</b></div><ul>	<li>Travel frequently to customer and operational sites, to perform maintenance, repairs, retrofits, commissioning support, and troubleshooting activities, including trips that may require short-notice scheduling and overnight stays.</li>	<li>Provide timely and professional technical support in the field while ensuring compliance with safety and operational procedures.</li>	<li>Represent the company professionally when interacting with customers and external stakeholders.</li></ul><div><br /><b>Customer Training</b></div><ul>	<li>Train customers and service partners on module repair procedures, leak testing methods, and maintenance best practices.</li>	<li>Deliver hands-on instruction and technical guidance to support safe and effective equipment operation and servicing.</li></ul><div><br /><b>Documentation and Record Keeping</b></div><ul>	<li>Maintain accurate and complete work logs, repair records, inspection reports, and service documentation to support quality, traceability, and customer service requirements.</li>	<li>Ensure all repair and testing activities are documented in accordance with company and quality management requirements.</li>	<li>Provide detailed feedback on product performance, recurring issues, and service trends.</li></ul><div><br /><b><span>Qualifications</span>:</b><br /><b>Education &amp; Experience</b></div><ul>	<li>Technical diploma, trade certification, or equivalent education in Mechanical Engineering Technology, Electrical Engineering Technology, Mechatronics, Industrial Instrumentation, Automotive Technology, or a related field.</li>	<li>2+ years of experience in field service, equipment maintenance, repair, manufacturing, or another hands-on technical service environment.</li>	<li>Experience with fuel cells, hydrogen systems, industrial equipment, power systems, or electro-mechanical products is considered an asset.</li></ul><div><b>Knowledge, Skills &amp; Abilities</b></div><ul>	<li>Strong mechanical and electrical troubleshooting skills.</li>	<li>Ability to read and interpret technical drawings, schematics, wiring diagrams, and service documentation.</li>	<li>Experience using diagnostic tools, test equipment, and hand tools.</li>	<li>Strong attention to detail and commitment to quality workmanship.</li>	<li>Effective verbal and written communication skills.</li>	<li>Ability to work independently and collaboratively within a team environment.</li>	<li>Proficiency with Microsoft Office applications and service documentation systems.</li>	<li>Strong organizational and time-management skills.</li></ul><div><b>Additional Requirements</b></div><ul>	<li>Valid driver's license and ability to travel frequently for customer support and service activities, including domestic and international travel as business needs require.</li>	<li>Ability to lift, move, and handle materials, tools, and equipment in accordance with workplace safety guidelines.</li>	<li>Ability to work safely in industrial, manufacturing, and customer-site environments.</li>	<li>Ability to work flexible hours, including occasional evenings, weekends, and extended shifts, to support customer service requirements and travel schedules.</li></ul><div><br />The salary range for this position is between <span>$55,500 – 74,000 USD.  Candidate's experience, education, and relevant skills will be taken into consideration when placing within the range. </span></div><div> </div><div>Our Values<br />Listen &amp; Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It<br /><br />Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.<br /><br /> </div><br />

Field Service Technician

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