Responsibilities / TasksService Sales<ul><li>Responsible for service sales budget and gross margin achievement</li><li>Maintain machine installed databases.</li><li>Follow up on spare parts &amp; service quotations.</li><li>Manage overall SLA service planning together with Team Leader and Service Support Coordinator.</li><li>Actively promote SLA and renewal for expiry SLA.</li><li>Monitor and follow up on account receivable.</li><li>Plan regular visits to customer site and maintain strong relationships with existing clients</li><li>Review customer needs and proactively add value to strengthen service package. </li><li>Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.</li><li>Act as the primary contact for all service-related commercial activities for Separators and Decanters.</li><li>New machines sales support – technical support and onsite meeting.</li></ul>Service Operation<ul><li>Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements</li><li>First point of contact for service sales and service execution</li><li>Monitor overhaul execution and job reporting  </li><li>Monitor and control stock level</li><li>Fulfilling ISO and local governance requirement</li><li>Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades</li><li>Participate in the preparation of annual service departmental budget and capital appropriation. </li><li>Makes clear agreements with internal and external parties and ensures compliance &amp; safety</li><li>Execute any new direction from superior / organization</li><li>To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.)</li><li>Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.</li></ul>Your Profile / Qualifications<ul><li>Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage</li><li>Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage</li><li>Minimum 3 - 5 years of managing responsibility in similar industry</li><li>Good oral, written and presentation skills in the English language are essential.</li><li>Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).</li></ul>Did we spark your interest? Then please click apply above to access our guided application process.

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.</div>
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Branch Manager

Responsibilities / TasksService Sales<ul><li>Responsible for service sales budget and gross margin achievement</li><li>Maintain machine installed databases.</li><li>Follow up on spare parts &amp; service quotations.</li><li>Manage overall SLA service planning together with Team Leader and Service Support Coordinator.</li><li>Actively promote SLA and renewal for expiry SLA.</li><li>Monitor and follow up on account receivable.</li><li>Plan regular visits to customer site and maintain strong relationships with existing clients</li><li>Review customer needs and proactively add value to strengthen service package. </li><li>Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.</li><li>Act as the primary contact for all service-related commercial activities for Separators and Decanters.</li><li>New machines sales support – technical support and onsite meeting.</li></ul>Service Operation<ul><li>Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements</li><li>First point of contact for service sales and service execution</li><li>Monitor overhaul execution and job reporting  </li><li>Monitor and control stock level</li><li>Fulfilling ISO and local governance requirement</li><li>Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades</li><li>Participate in the preparation of annual service departmental budget and capital appropriation. </li><li>Makes clear agreements with internal and external parties and ensures compliance &amp; safety</li><li>Execute any new direction from superior / organization</li><li>To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.)</li><li>Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.</li></ul>Your Profile / Qualifications<ul><li>Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage</li><li>Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage</li><li>Minimum 3 - 5 years of managing responsibility in similar industry</li><li>Good oral, written and presentation skills in the English language are essential.</li><li>Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).</li></ul>Did we spark your interest? Then please click apply above to access our guided application process.

Branch Manager

About the Job

About the Company

GEA

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