As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units. Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between end-users and the broader IT organization.<h2></h2><h2>Key Responsibilities</h2><ul><li>Technical Support: Provide onsite and remote troubleshooting for hardware, software, and network configurations.</li><li>Infrastructure Management: Administer computer networks and systems software; evaluate and implement new productivity tools.</li><li>Stakeholder Liaison: Build relationships with senior management to align IT services with business needs.</li><li>Project Leadership: Lead technical consulting for upgrades and support large-scale strategic initiatives.</li><li>Operations: Manage asset inventory, vendor contracts, and knowledge base documentation.</li><li>Escalation: Resolve complex cross-technology incidents and manage customer expectations during outages.</li></ul><h2></h2><h2>Qualifications</h2><ul><li>Education: In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.</li><li>Experience: 2+ years in End User services (large team support) and experience with IT service providers.</li><li>Technical Skills: Proficiency in Google Workspace and ServiceNow; A+ or MCSA certifications preferred.</li><li>Soft Skills: Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.</li><li>Travel: Ability to travel approximately 30% to regional business sites.</li></ul>  We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact <a href="mailto:myworkdayrecruitment@gflenv.com">myworkdayrecruitment@gflenv.com</a> Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Through a strategically located network of facilities across Canada the United States, GFL&rsquo;s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers. We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements. At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.

ITSS Field Support Analyst

As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units. Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between end-users and the broader IT organization.<h2></h2><h2>Key Responsibilities</h2><ul><li>Technical Support: Provide onsite and remote troubleshooting for hardware, software, and network configurations.</li><li>Infrastructure Management: Administer computer networks and systems software; evaluate and implement new productivity tools.</li><li>Stakeholder Liaison: Build relationships with senior management to align IT services with business needs.</li><li>Project Leadership: Lead technical consulting for upgrades and support large-scale strategic initiatives.</li><li>Operations: Manage asset inventory, vendor contracts, and knowledge base documentation.</li><li>Escalation: Resolve complex cross-technology incidents and manage customer expectations during outages.</li></ul><h2></h2><h2>Qualifications</h2><ul><li>Education: In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.</li><li>Experience: 2+ years in End User services (large team support) and experience with IT service providers.</li><li>Technical Skills: Proficiency in Google Workspace and ServiceNow; A+ or MCSA certifications preferred.</li><li>Soft Skills: Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.</li><li>Travel: Ability to travel approximately 30% to regional business sites.</li></ul>  We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact <a href="mailto:myworkdayrecruitment@gflenv.com">myworkdayrecruitment@gflenv.com</a> Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

ITSS Field Support Analyst

About the Job

About the Company

GFL Environmental

Similar Jobs

IT Site Manager (Industrial Solutions)

IT Site Manager (Industrial Solutions)

IT Systems Specialist

IT Systems Specialist

IT Service Delivery Manager

IT Service Delivery Manager

IT Support Technician AMER Desktop Operations

IT Support Technician AMER Desktop Operations

Technical Support Engineer

Technical Support Engineer

OSS Support Engineer

OSS Support Engineer

Field Support Analyst

Field Support Analyst

Regional IT Support Specialist II

Regional IT Support Specialist II

IT Support Engineer

IT Support Engineer

IT Support Engineer

IT Support Engineer