The Sales Professional is responsible for providing support for the key accounts and manage the tiers that support customers on designated programs They will enable excellence and consistency in overall customer support and responsiveness.General Responsibilities• Develops strong and effective internal and external relationships• Key participant in development and submittal of customer quotations for assigned tiers following defined process• Communicates directly with customers on assigned responsibilities and tasks• Collaborates on the following activities within the regional sales team related to all accounts: account setup, lead-times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier related items• Organizes the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty and other customer related issues, escalations and discrepancies• Acts as a customer advocate by being a liaison between customer and various departments within the organization, and investigating and resolving customer concernsExperience / Qualifications• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands• Strong communication skills; oral, written and presentation• Strong organization, planning and time management skills to achieve results• Strong personal and professional ethical values and integrity• Holds self-accountable to achieving goals and standards• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)• Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers#LI-JG1<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li> As OneSensata, we are working together to make things work together </li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type "FIND JOBS" in the Workday search bar.

Since 1963, Dynapower has provided power electronics solutions, along with an array of aftermarket services focused on continuous reliability and efficiency to an ever-expanding global customer base. We are a trusted leader in all types of power conversion equipment including high power rectifiers, inverters, DC/DC converters, integrated battery energy storage systems and transformers for use in hydrogen, e-mobility, energy storage, industrial, mining, defense and research applications. With headquarters and a 150,000 square-foot vertically integrated manufacturing facility in South Burlington, VT, Dynapower is collaborating with our partners and clients to shift the way our world uses power and advance our resilient, clean energy future.

Customer Success Specialist

The Sales Professional is responsible for providing support for the key accounts and manage the tiers that support customers on designated programs They will enable excellence and consistency in overall customer support and responsiveness.General Responsibilities• Develops strong and effective internal and external relationships• Key participant in development and submittal of customer quotations for assigned tiers following defined process• Communicates directly with customers on assigned responsibilities and tasks• Collaborates on the following activities within the regional sales team related to all accounts: account setup, lead-times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier related items• Organizes the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty and other customer related issues, escalations and discrepancies• Acts as a customer advocate by being a liaison between customer and various departments within the organization, and investigating and resolving customer concernsExperience / Qualifications• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands• Strong communication skills; oral, written and presentation• Strong organization, planning and time management skills to achieve results• Strong personal and professional ethical values and integrity• Holds self-accountable to achieving goals and standards• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)• Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers#LI-JG1<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li> As OneSensata, we are working together to make things work together </li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type "FIND JOBS" in the Workday search bar.

Customer Success Specialist

About the Job

About the Company

Dynapower

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