<ul><li>Perform field service activities, including the installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrade of sorting equipment.</li><li>Develop and maintain strong customer relationships to ensure high levels of customer satisfaction and long-term success.</li><li>Maintain a regular on-site presence to ensure customer service level agreements are consistently achieved.</li><li>Train and support customer maintenance and service personnel to ensure effective equipment operation and maintenance.</li><li>Provide support for legacy sorting equipment, including the coordination and execution of in-house repairs.</li><li>Ensure field service activities are delivered efficiently, on time, and within budget.</li><li>Deliver technical phone support and field response to customer and equipment issues, including participation in a rostered weekend on-call schedule.</li><li>Provide technical expertise in the testing, configuration, upgrading, and troubleshooting of returned customer equipment and sorting systems at the TOMRA Sydney Test Centre.</li><li>Drive continuous improvement by identifying opportunities and providing feedback to enhance quality, efficiency, and profitability</li><li>Coordinate with customers and internal project teams to support the successful integration of TOMRA sorting equipment, from point of sale through to commissioning and post-commissioning activities.</li><li>Collaborate with internal teams, including Applications and Engineering Design, both within Australia and internationally, to support customer and project requirements.</li><li>Contribute to a positive workplace culture by demonstrating and promoting professional, collaborative behaviours.</li></ul>

<p>TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.</p>

Field Service Engineer - Mining - Australia*

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About the Company

Tomra

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