The Sales Application Support Engineer serves as a trusted technical advisor, partnering with Customers, Sales, Service, and cross-functional stakeholders to identify, validate, and deliver application-driven solutions that support business growth. By combining engineering expertise, customer insight, and hands-on problem solving, this role helps customers maximize the value of TOMRA technologies through application testing, machine demos, data analysis, troubleshooting, performance validation and technical consultation. Supporting both regional and global initiatives, the position plays a critical role in enabling new sales opportunities, advancing customer success, and ensuring TOMRA solutions perform effectively in diverse food processing environments.Primary Job Functions<ul><li>Partner with Sales Managers and customers to understand their products, processing challenges, and goals to define application requirements, and recommend TOMRA solutions that best meet customer needs</li><li>Serve as a trusted technical advisor throughout the pre-sales process, providing application expertise and engineering support to support new business opportunities</li><li>Conduct machine demonstrations, customer trials during sales presentations, and proof-of-concept testing in both TOMRA facilities and customer environments</li><li>Design, coordinate, and execute application tests to evaluate machine performance, validate solutions, and identify opportunities for optimization</li><li>Analyze test and operational data, develop technical recommendations, and prepare clear reports that support customer decision-making and sales activities</li><li>Troubleshoot, maintain, repair, and optimize sorting equipment to ensure accurate testing, demonstration results, and application performance</li><li>Own and maintain application knowledge and machine performance standards, ensuring application packages, best practices, and performance documentation are available to support Sales, Service, and Customer Solution Delivery teams</li><li>Create and maintain technical documentation, including application reports, test results, recommendations, training materials, and procedures to support customer projects and internal knowledge sharing</li><li>Support machine installations, commissioning activities, customer training, and performance validation when required</li><li>Provide technical consultation and application support to internal stakeholders including Sales, Service, Project Management, Product Management, and Global Solutions teams</li><li>Partner with Global Solutions, Product Management, R&amp;D, and Engineering teams to enhance application performance, identify product improvements, and develop innovative customer solutions</li><li>Identify opportunities to improve machine performance, application outcomes, reliability, and customer value through creative problem-solving and engineering solutions</li><li>Maintain customer-ready demonstration and test environments, ensuring equipment is operating safely and effectively to support testing and sales activities</li><li>Build strong working relationships with customers and internal stakeholders through effective communication, responsiveness, and professional technical support</li></ul>

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

Sales Application Support Engineer

The Sales Application Support Engineer serves as a trusted technical advisor, partnering with Customers, Sales, Service, and cross-functional stakeholders to identify, validate, and deliver application-driven solutions that support business growth. By combining engineering expertise, customer insight, and hands-on problem solving, this role helps customers maximize the value of TOMRA technologies through application testing, machine demos, data analysis, troubleshooting, performance validation and technical consultation. Supporting both regional and global initiatives, the position plays a critical role in enabling new sales opportunities, advancing customer success, and ensuring TOMRA solutions perform effectively in diverse food processing environments.Primary Job Functions<ul><li>Partner with Sales Managers and customers to understand their products, processing challenges, and goals to define application requirements, and recommend TOMRA solutions that best meet customer needs</li><li>Serve as a trusted technical advisor throughout the pre-sales process, providing application expertise and engineering support to support new business opportunities</li><li>Conduct machine demonstrations, customer trials during sales presentations, and proof-of-concept testing in both TOMRA facilities and customer environments</li><li>Design, coordinate, and execute application tests to evaluate machine performance, validate solutions, and identify opportunities for optimization</li><li>Analyze test and operational data, develop technical recommendations, and prepare clear reports that support customer decision-making and sales activities</li><li>Troubleshoot, maintain, repair, and optimize sorting equipment to ensure accurate testing, demonstration results, and application performance</li><li>Own and maintain application knowledge and machine performance standards, ensuring application packages, best practices, and performance documentation are available to support Sales, Service, and Customer Solution Delivery teams</li><li>Create and maintain technical documentation, including application reports, test results, recommendations, training materials, and procedures to support customer projects and internal knowledge sharing</li><li>Support machine installations, commissioning activities, customer training, and performance validation when required</li><li>Provide technical consultation and application support to internal stakeholders including Sales, Service, Project Management, Product Management, and Global Solutions teams</li><li>Partner with Global Solutions, Product Management, R&amp;D, and Engineering teams to enhance application performance, identify product improvements, and develop innovative customer solutions</li><li>Identify opportunities to improve machine performance, application outcomes, reliability, and customer value through creative problem-solving and engineering solutions</li><li>Maintain customer-ready demonstration and test environments, ensuring equipment is operating safely and effectively to support testing and sales activities</li><li>Build strong working relationships with customers and internal stakeholders through effective communication, responsiveness, and professional technical support</li></ul>

Sales Application Support Engineer

About the Job

About the Company

Tomra

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