<div>Description</div><div>HYDAC is a family-owned business that offers a dynamic and rewarding work environment for employees nationwide. We are committed to delivering quality products, components, and services that meet customer expectations while protecting and preserving the environment. Our dedicated team designs and manufactures innovative, reliable solutions tailored to our customers’ needs. The Product Support Specialist is responsible for meeting or exceeding annual sales and profit goals for the assigned product group. This role manages key product activities, including strategic growth, product development, training, sales and application support, product and cost documentation, and stocking coordination. The Product Support Specialist also serves as the primary liaison between customers, sales, and manufacturing to ensure the division delivers competitive, timely products that meet customer needs. Key Responsibilities Product Knowledge and Technical Support<ul><li>Develop a thorough knowledge of the assigned product line.</li><li>Provide technical support to internal teams and customers.</li><li>Support customer and application questions by helping identify appropriate product solutions.</li></ul> Sales, Customer, and Application Support<ul><li>Serve as a liaison between customers, sales support, distributors, and regional sales managers.</li><li>Prepare price quotations and support customer requests in a timely and professional manner.</li><li>Develop and support product and application training for internal and external audiences.</li><li>Update distributors and regional sales managers on product line changes.</li></ul> Product Management and Operations<ul><li>Maintain product information, literature, price lists, and related documentation.</li><li>Use SAP to generate necessary reports and support product line analysis.</li><li>Coordinate with German product teams and global counterparts to support product needs.</li><li>Participate in continual improvement initiatives and support assigned projects and processes.</li></ul> Marketing and Cross-Functional Collaboration<ul><li>Collaborate with sales, engineering, purchasing, production, and other internal teams to support product line objectives.</li><li>Prepare reports, business correspondence, and technical documentation as required.</li><li>Effectively present information and respond to questions from managers, clients, customers, and the general public.</li></ul> Additional Expectations<ul><li>Perform other duties as assigned.</li><li>Work onsite in Schaumburg, IL.</li></ul></div>HYDAC is a family-owned business that offers a dynamic and rewarding work environment for employees nationwide. We are committed to delivering quality products, components, and services that meet customer expectations while protecting and preserving the environment. Our dedicated team designs and manufactures innovative, reliable solutions tailored to our customers’ needs. The Product Support Specialist is responsible for meeting or exceeding annual sales and profit goals for the assigned product group. This role manages key product activities, including strategic growth, product development, training, sales and application support, product and cost documentation, and stocking coordination. The Product Support Specialist also serves as the primary liaison between customers, sales, and manufacturing to ensure the division delivers competitive, timely products that meet customer needs. Key Responsibilities Product Knowledge and Technical Support<ul><li>Develop a thorough knowledge of the assigned product line.</li><li>Provide technical support to internal teams and customers.</li><li>Support customer and application questions by helping identify appropriate product solutions.</li></ul> Sales, Customer, and Application Support<ul><li>Serve as a liaison between customers, sales support, distributors, and regional sales managers.</li><li>Prepare price quotations and support customer requests in a timely and professional manner.</li><li>Develop and support product and application training for internal and external audiences.</li><li>Update distributors and regional sales managers on product line changes.</li></ul> Product Management and Operations<ul><li>Maintain product information, literature, price lists, and related documentation.</li><li>Use SAP to generate necessary reports and support product line analysis.</li><li>Coordinate with German product teams and global counterparts to support product needs.</li><li>Participate in continual improvement initiatives and support assigned projects and processes.</li></ul> Marketing and Cross-Functional Collaboration<ul><li>Collaborate with sales, engineering, purchasing, production, and other internal teams to support product line objectives.</li><li>Prepare reports, business correspondence, and technical documentation as required.</li><li>Effectively present information and respond to questions from managers, clients, customers, and the general public.</li></ul> Additional Expectations<ul><li>Perform other duties as assigned.</li><li>Work onsite in Schaumburg, IL.</li></ul>Requirements To be considered for the Product Support Specialist role, candidates must meet the following minimum qualifications:<ul><li>Associate’s degree in mechanical engineering preferred.</li><li>Fluid power industry experience preferred.</li><li>Ability to read, analyze, and interpret business periodicals, technical procedures, professional journals, and governmental regulations.</li><li>Ability to write reports, business correspondence, and procedure manuals.</li><li>Ability to solve practical problems and interpret instructions provided in written, oral, diagram, or schedule form.</li><li>Knowledge of database, development, internet, project management, spreadsheet, and word processing software.</li><li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li><li>Strong problem-solving, customer service, oral communication, and written communication skills.</li><li>Self-starter with the ability to build effective relationships with distributors, regional sales managers, and customers.</li><li>Must be able to read, write, speak, and comprehend English.</li></ul> Salary is commensurate with experience, with a base compensation range of $75,000–$85,000. HYDAC offers a comprehensive benefits package, including medical, dental, and vision coverage; paid holidays; PTO; 401(k) with company match; FSA; short-term disability; life insurance; and pet insurance. Click the “apply” button to be considered for this opening! HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #IND123

HYDAC stands for hydraulics, systems and fluid engineering. With more than 9,500 employees, 50 subsidiaries and more than 500 service partners HYDAC is a worldwide reliable partner in fluid technology. The product range extends from components over subsystems to complex, controlled drive units for mobile and stationary units. In addition, we offer our customers a large package of technical services around the HYDAC Fluid Engineering for hydraulic oil, lubricants, cooling lubricants and water. Our target focuses to increase the availability of machines and installations and to reduce the operating costs of our customers. The development focuses on Predictive Maintenance, Condition Monitoring, E-Mobility, energy-efficient hydraulics as well as process transparency, electrification and functional Integration. HYDAC invests annually approx. 5 % of turnover in R&amp;D activities. As well as developing new innovative products, we are also constantly improving on current technology. The company&rsquo;s own research and development work is complemented by the exchange of technology with institutes and universities. The HYDAC group has a competent worldwide network as well as a high quality standard and customer orientation and thus fulfills the high requirements of the international market.&nbsp;

Product Support Specialist

<div>Description</div><div>HYDAC is a family-owned business that offers a dynamic and rewarding work environment for employees nationwide. We are committed to delivering quality products, components, and services that meet customer expectations while protecting and preserving the environment. Our dedicated team designs and manufactures innovative, reliable solutions tailored to our customers’ needs. The Product Support Specialist is responsible for meeting or exceeding annual sales and profit goals for the assigned product group. This role manages key product activities, including strategic growth, product development, training, sales and application support, product and cost documentation, and stocking coordination. The Product Support Specialist also serves as the primary liaison between customers, sales, and manufacturing to ensure the division delivers competitive, timely products that meet customer needs. Key Responsibilities Product Knowledge and Technical Support<ul><li>Develop a thorough knowledge of the assigned product line.</li><li>Provide technical support to internal teams and customers.</li><li>Support customer and application questions by helping identify appropriate product solutions.</li></ul> Sales, Customer, and Application Support<ul><li>Serve as a liaison between customers, sales support, distributors, and regional sales managers.</li><li>Prepare price quotations and support customer requests in a timely and professional manner.</li><li>Develop and support product and application training for internal and external audiences.</li><li>Update distributors and regional sales managers on product line changes.</li></ul> Product Management and Operations<ul><li>Maintain product information, literature, price lists, and related documentation.</li><li>Use SAP to generate necessary reports and support product line analysis.</li><li>Coordinate with German product teams and global counterparts to support product needs.</li><li>Participate in continual improvement initiatives and support assigned projects and processes.</li></ul> Marketing and Cross-Functional Collaboration<ul><li>Collaborate with sales, engineering, purchasing, production, and other internal teams to support product line objectives.</li><li>Prepare reports, business correspondence, and technical documentation as required.</li><li>Effectively present information and respond to questions from managers, clients, customers, and the general public.</li></ul> Additional Expectations<ul><li>Perform other duties as assigned.</li><li>Work onsite in Schaumburg, IL.</li></ul></div>HYDAC is a family-owned business that offers a dynamic and rewarding work environment for employees nationwide. We are committed to delivering quality products, components, and services that meet customer expectations while protecting and preserving the environment. Our dedicated team designs and manufactures innovative, reliable solutions tailored to our customers’ needs. The Product Support Specialist is responsible for meeting or exceeding annual sales and profit goals for the assigned product group. This role manages key product activities, including strategic growth, product development, training, sales and application support, product and cost documentation, and stocking coordination. The Product Support Specialist also serves as the primary liaison between customers, sales, and manufacturing to ensure the division delivers competitive, timely products that meet customer needs. Key Responsibilities Product Knowledge and Technical Support<ul><li>Develop a thorough knowledge of the assigned product line.</li><li>Provide technical support to internal teams and customers.</li><li>Support customer and application questions by helping identify appropriate product solutions.</li></ul> Sales, Customer, and Application Support<ul><li>Serve as a liaison between customers, sales support, distributors, and regional sales managers.</li><li>Prepare price quotations and support customer requests in a timely and professional manner.</li><li>Develop and support product and application training for internal and external audiences.</li><li>Update distributors and regional sales managers on product line changes.</li></ul> Product Management and Operations<ul><li>Maintain product information, literature, price lists, and related documentation.</li><li>Use SAP to generate necessary reports and support product line analysis.</li><li>Coordinate with German product teams and global counterparts to support product needs.</li><li>Participate in continual improvement initiatives and support assigned projects and processes.</li></ul> Marketing and Cross-Functional Collaboration<ul><li>Collaborate with sales, engineering, purchasing, production, and other internal teams to support product line objectives.</li><li>Prepare reports, business correspondence, and technical documentation as required.</li><li>Effectively present information and respond to questions from managers, clients, customers, and the general public.</li></ul> Additional Expectations<ul><li>Perform other duties as assigned.</li><li>Work onsite in Schaumburg, IL.</li></ul>Requirements To be considered for the Product Support Specialist role, candidates must meet the following minimum qualifications:<ul><li>Associate’s degree in mechanical engineering preferred.</li><li>Fluid power industry experience preferred.</li><li>Ability to read, analyze, and interpret business periodicals, technical procedures, professional journals, and governmental regulations.</li><li>Ability to write reports, business correspondence, and procedure manuals.</li><li>Ability to solve practical problems and interpret instructions provided in written, oral, diagram, or schedule form.</li><li>Knowledge of database, development, internet, project management, spreadsheet, and word processing software.</li><li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li><li>Strong problem-solving, customer service, oral communication, and written communication skills.</li><li>Self-starter with the ability to build effective relationships with distributors, regional sales managers, and customers.</li><li>Must be able to read, write, speak, and comprehend English.</li></ul> Salary is commensurate with experience, with a base compensation range of $75,000–$85,000. HYDAC offers a comprehensive benefits package, including medical, dental, and vision coverage; paid holidays; PTO; 401(k) with company match; FSA; short-term disability; life insurance; and pet insurance. Click the “apply” button to be considered for this opening! HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #IND123

Product Support Specialist

About the Job

About the Company

HYDAC

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