The Technical Support Representative works both independently and as a team player, focusing on technical support through telephone calls and email communication. This position diagnoses issues and guides the customer through corrective actions. The Technical Support Representative is responsible for communicating with the appropriate internal teams to properly escalate unresolved issues to maximize customer satisfaction.Task and Responsibilities<ul><li>Offers email and telephone support for customer inquiries and issues</li><li>Possesses the ability to multi-task and effectively diagnose, analyze, and problem-solve via telephone and email</li><li>Excels in time management and organizational skills</li><li>Evaluates client needs for upgrades or upsells of current or new installations</li><li>Delivers application advice for Fronius team members, end customers, distributors, and dealers</li><li>Provides technical support for the introduction of products, systems and processes into the market</li><li>Represents Fronius USA LLC in a professional and respectful manner while also promoting the Fronius Way philosophy</li><li>Follows escalation guidelines</li><li>All other duties as assigned by management</li></ul>Welding/Solar and Energy specific Tasks and ResponsibilitiesWelding <ul><li>Supports System and Application Engineers with service calls and emails</li><li>Assists customers with Welding equipment configuration and instillation requirements</li><li>Provides product information to prospective Welding customers</li></ul>Solar and Energy<ul><li>Supports Solar and Energy Application Engineers with service calls and emails</li><li>Assists customers with Solar system configuration and installation requirements</li><li>Provides product information to prospective Solar and Energy customers</li></ul>Requirements<ul><li>Associate’s degree/Technical Certification from an accredited college or university required</li><li>Education, training and/or 1+ years of experience in a related field</li><li>Ability to work independently and as a team member</li><li>Proficient in use of Microsoft Word, Excel, PowerPoint, Outlook, and CRM software</li><li>Excellent analytical and problem-solving skills</li><li>Ability to identify, make recommendations and solve customer issues</li><li>Limited travel</li><li>Help desk experience is a plus</li><li>Basic electrical knowledge is required</li><li>Excellent verbal and written communication skills</li><li>Ability to express thoughts clearly and concisely</li><li>Customer service driven</li><li>Ability to multi-task and meet goals and objectives</li><li>Authorized to work in the U.S. and possess a valid motor vehicle operator license</li></ul>Health and Safety<ul><li>Must comply with all safety and health standards established by Fronius USA, LLC and federal, state or local requirements</li><li>Employees will perform duties in an office environment and a field setting</li><li>Employees will be occasionally exposed to tripping hazards</li><li>The noise level in the work environment is usually low to medium</li></ul>We offer a generous benefit package including:<ul><li>Flexible work schedule with hybrid options</li><li>PTO available immediately plus 11 paid holidays</li><li>Employer matched 401(k)</li><li>Medical, Dental, and Vision covered 100% for employees</li><li>50% company paid Medical, Dental, and Vision for your family</li><li>Employee Assistance Program</li><li>Short-Term and Long-Term Disability</li><li>Flexible Spending Accounts for Health Care and Dependent Care</li><li></ul>Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.Are you ready for Fronius? Apply online now and become part of the Fronius family!

We are Fronius, an Austrian company specializing in welding technology, photovoltaics, and battery charging technology. Together with our partners, customers and more than 8,000 employees, we work on inspired solutions, for a better today and a sustainable tomorrow. Whether it's efficient solar power, smart ways to charge batteries or the perfect welding seam, our products last for generations.
Our inverters, welding systems and battery charging systems are in demand worldwide, which is why we are now represented in more than 60 countries on five continents. This enables us to provide optimum support and service to our customers around the globe.
Our common goal: to convert and control energy efficiently and intelligently.
We are proud of our very special corporate culture: our Fronius spirit, our sense of unity, is always present. Whether as an employee in our production, development or in our office areas, whether in daily business or at events like the big summer party or our end-of-year celebration: We are all part of the community. We are Fronius.

Technical Support Agent

The Technical Support Representative works both independently and as a team player, focusing on technical support through telephone calls and email communication. This position diagnoses issues and guides the customer through corrective actions. The Technical Support Representative is responsible for communicating with the appropriate internal teams to properly escalate unresolved issues to maximize customer satisfaction.Task and Responsibilities<ul><li>Offers email and telephone support for customer inquiries and issues</li><li>Possesses the ability to multi-task and effectively diagnose, analyze, and problem-solve via telephone and email</li><li>Excels in time management and organizational skills</li><li>Evaluates client needs for upgrades or upsells of current or new installations</li><li>Delivers application advice for Fronius team members, end customers, distributors, and dealers</li><li>Provides technical support for the introduction of products, systems and processes into the market</li><li>Represents Fronius USA LLC in a professional and respectful manner while also promoting the Fronius Way philosophy</li><li>Follows escalation guidelines</li><li>All other duties as assigned by management</li></ul>Welding/Solar and Energy specific Tasks and ResponsibilitiesWelding <ul><li>Supports System and Application Engineers with service calls and emails</li><li>Assists customers with Welding equipment configuration and instillation requirements</li><li>Provides product information to prospective Welding customers</li></ul>Solar and Energy<ul><li>Supports Solar and Energy Application Engineers with service calls and emails</li><li>Assists customers with Solar system configuration and installation requirements</li><li>Provides product information to prospective Solar and Energy customers</li></ul>Requirements<ul><li>Associate’s degree/Technical Certification from an accredited college or university required</li><li>Education, training and/or 1+ years of experience in a related field</li><li>Ability to work independently and as a team member</li><li>Proficient in use of Microsoft Word, Excel, PowerPoint, Outlook, and CRM software</li><li>Excellent analytical and problem-solving skills</li><li>Ability to identify, make recommendations and solve customer issues</li><li>Limited travel</li><li>Help desk experience is a plus</li><li>Basic electrical knowledge is required</li><li>Excellent verbal and written communication skills</li><li>Ability to express thoughts clearly and concisely</li><li>Customer service driven</li><li>Ability to multi-task and meet goals and objectives</li><li>Authorized to work in the U.S. and possess a valid motor vehicle operator license</li></ul>Health and Safety<ul><li>Must comply with all safety and health standards established by Fronius USA, LLC and federal, state or local requirements</li><li>Employees will perform duties in an office environment and a field setting</li><li>Employees will be occasionally exposed to tripping hazards</li><li>The noise level in the work environment is usually low to medium</li></ul>We offer a generous benefit package including:<ul><li>Flexible work schedule with hybrid options</li><li>PTO available immediately plus 11 paid holidays</li><li>Employer matched 401(k)</li><li>Medical, Dental, and Vision covered 100% for employees</li><li>50% company paid Medical, Dental, and Vision for your family</li><li>Employee Assistance Program</li><li>Short-Term and Long-Term Disability</li><li>Flexible Spending Accounts for Health Care and Dependent Care</li><li></li></ul>Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.Are you ready for Fronius? Apply online now and become part of the Fronius family!

Technical Support Agent

About the Job

About the Company

Fronius

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