Job DetailsJob Location: UT Corp - Orem, UT 84057ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.The customer experience team provides the experience for all customers whose solar systems have been turned on and are operating. We are looking for an intuitive, customer service-oriented individual who can manage a wide variety of responsibilities;Inbound operator- The Inbound Operator provides a smooth transition for the customer, guiding them to the appropriate agent or department to address their questions or concerns.Analyst- The Analyst is responsible for creating processes, reviewing customer feedback, repairing relationships, improving customer experience, and obtaining referrals/leads for future customersScheduling Agent- The Scheduling Agent schedules third-party contractors for repairs and service work.Duties/Responsibilities:Creating and adapting the process of feedback intake.Reaching out to customers to review negative feedback and find a solution that resolves all issues.Responding efficiently and accurately to customers, explaining solutions and ensuring a positive, proactive and professional customer experience.Engage in active listening with customers, confirming or clarifying information to ensure customer interactions are resolved efficiently and effectively.Follow up with positive customer reviews to get possible leads and referrals.Interact with customers and collaborate with other ION Solar members to build lasting relationships by taking the extra milePerforms other related duties as assigned.Required Skills/Abilities:Previous experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities, and manage time effectivelyAbility to develop solutions to difficult problemsProficient with Microsoft Office Suite or related software.Education and Experience:A high school diploma or equivalent is requiredCustomer service experience requiredSolar experience preferred but not requiredWorking Conditions:Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend, or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.Compensation/Benefits:Competitive wagesHealth/Vision/Dental Insurance401(k)Paid time off and paid holidaysPaid birthday offION Solar is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.Qualifications#IND123

<p>Ion Solar is a premium, full-service solar provider. We offer affordable solar solutions that allow our customers to enjoy the benefits of solar with little or no up-front costs. Our full service includes the design of the system, all required permitting, installation and inspection, and system maintenance, all for a fraction of the cost of traditional power and using all premium equipment. We, along with our customers, take great pride in going green and lessening the impact on the environment. Improving the world one home at a time is a challenge that we passionately accept. For more information visit ionsolar.com.</p>

Customer Experience Crew Member

About the Job

About the Company

Ion Solar

Similar Jobs

Call Center Agent

Call Center Agent

Customer Service Representative

Customer Service Representative

Call Center Customer Service Representative

Call Center Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Account Management Specialist

Customer Service Account Management Specialist

Customer Care Specialist

Customer Care Specialist

Customer Service Representative

Customer Service Representative

Customer Service Representative I

Customer Service Representative I

Customer Care Advisor

Customer Care Advisor