Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Order Validation &amp; Entry: Conduct order validations and entries.</li><li>Order Confirmation: Confirm customer order receipt, creation, and delivery.</li><li>Monitoring &amp; Management: Monitor and track order statuses, managing claim cases and returns.</li><li>Communication: Provide clear and consistent communication between customers and internal production.</li><li>Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.</li><li>Projects &amp; Initiatives: Support transfer projects and process improvement initiatives.</li></ul><h1>Qualifications:</h1><ul><li>Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.</li><li>Professional Experience: Specified years of customer service experience is a plus.</li><li>Skills: SAP experience.</li><li>Languages: Fluent-level English, and German. French is a plus.</li></ul>The minimum gross annual salary for this position in Italy is €31,000. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities‎ ‎ The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

Customer Service Specialist (f/m/d)

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Order Validation &amp; Entry: Conduct order validations and entries.</li><li>Order Confirmation: Confirm customer order receipt, creation, and delivery.</li><li>Monitoring &amp; Management: Monitor and track order statuses, managing claim cases and returns.</li><li>Communication: Provide clear and consistent communication between customers and internal production.</li><li>Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.</li><li>Projects &amp; Initiatives: Support transfer projects and process improvement initiatives.</li></ul><h1>Qualifications:</h1><ul><li>Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.</li><li>Professional Experience: Specified years of customer service experience is a plus.</li><li>Skills: SAP experience.</li><li>Languages: Fluent-level English, and German. French is a plus.</li></ul>The minimum gross annual salary for this position in Italy is €31,000. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities‎ ‎ The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.

Customer Service Specialist (f/m/d)

About the Job

About the Company

Freudenberg

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