Rhizome is seeking a Technical Implementation Manager who will lead Rhizome’s software implementations with our enterprise utility customers. The ideal candidate will have a strong background in B2B SaaS and ML model development who excels at managing complex technical implementations with large companies and highly technical stakeholders. Critical to the success of this role is being a reliable conduit between our science &amp; technology team and the customer during software implementation, with an emphasis on providing high-quality service for complex projects. If you’re eager to dive into the nuts and bolts of the power sector, help implement a one-of-a-kind modeling platform, and have a passion for applying your skills to solving tough challenges related to climate change, this is for you. This role will report directly to the Director of Utility Solutions.About RhizomeRhizome is at the forefront of developing decision intelligence technology at the intersection of climate science and infrastructure systems. Our team pursues this endeavor with the wisdom and steadiness of industry veterans, and the curiosity, grit, and energy of startup and technology enthusiasts. Our climate resilience SaaS platform helps utilities, governments, and industries plan for greater resilience to climate change and extreme weather by applying AI to a vast amount of information that characterizes infrastructure assets and their vulnerability to extreme weather. Focused on the $500B resilience investment gap in the grid today, our mandate is simple: Help electric utilities proactively adapt to climate change by integrating cutting-edge climate-asset intelligence into their existing planning workflows. As the world experiences record-breaking climate-related impacts, especially related to grid failures, our platform identifies future extreme weather vulnerabilities on utility assets at high resolutions and empowers planners to optimize investment deployments that keep society safe during natural hazard events. Roles and ResponsibilitiesProject Management <ul><li>Own and manage project schedules, technical work plans, milestones, and timelines across multiple customer engagements, coordinating effectively with internal and external stakeholders.</li><li>Manage customer expectations through clear, proactive communication on priorities, progress, risks, dependencies, and changes throughout the project lifecycle.</li><li>Think critically, anticipate project and technical roadblocks and think quickly &amp; creatively to develop solutions, adapt plans, and keep projects moving toward successful delivery.</li></ul>Customer Deliveries<ul><li>Serve as the primary point of contact and ensure the timely delivery and implementation of Rhizome’s software platform for enterprise customers, initially focused on electric utilities.</li><li>Execute implementation pipelines, including data ingestion, early data validation, validation of data intake forms, workflow engines and jobs, and end-to-end pipeline execution, contributing directly to data analysis and technical problem-solving on complex implementations as needed.</li><li>Create presentable materials (e.g. slides, reports) that summarize findings, provide visuals, and improve communication of key results as the implementation progresses.&nbsp;</li><li>Provide technical support and program recommendations throughout implementation, serving as a trusted technical partner to customers and ensuring successful deployment.</li><li>Leverage tools such as Jira and Confluence for internal and external project management.</li></ul>Continuous Improvement<ul><li>Create and track metrics related to the implementation cycle and success criteria.&nbsp;</li><li>Design and standardize documents and processes that streamline data ingestion, model iteration, customer feedback loops, and application stand-up; proactively identify opportunities to improve service and shorten delivery timelines.</li></ul>Product and Technology<ul><li>Collaborate with the technology team on delivery expectations, work plan, milestones, and timelines.</li><li>Solicit customer feedback and provide insights and information to product and engineering teams.&nbsp;</li><li>Surface opportunities for new product features and modules through voice-of-the-customer exercises, and contribute to their development in collaboration with the technology team.</li></ul>Qualifications<ul><li>3+ years implementing complex software and/or AI models, preferably at early- or growth-stage technology companies.</li><li>Extensive background in data science, data analysis, data integration, ML, AI, and software implementation.</li><li>Excellent programming skills in Python, SQL, and data processing with large GIS datasets, with the ability to swiftly operate in cloud environments.</li><li>Strong critical thinking and communication skills, including the ability to clearly convey complex technical information, ask thoughtful and challenging questions, navigate difficult conversations, and quickly get to the “why” behind client needs and objections.</li><li>Comfort operating in fast-paced, highly technical environments, adapting and pivoting when necessary, and prioritizing and executing under tight deadlines with minimal guidance.</li><li>Ability to creatively solve problems and independently drive initiatives forward with a collaborative approach, enthusiasm for building from scratch, and a focus on delivering impact for large enterprise customers.</li><li>Bachelor’s Degree in Engineering, Computer Science, Mathematics, Economics, or equivalent experience required.</li><li>Desire to work in energy and utilities; familiarity with the electric utility software stack is a plus.</li></ul>Culture and Core Values﻿At Rhizome, we lead with compassion and empathy, aiming to understand before we help. Our thesis as technologists is that, in order to fulfill our mission to protect society from the impacts of climate change through intentional, intelligent infrastructure planning, we need to embark on a journey of respectfully listening, learning, and then problem-solving. This sentiment is represented through our core values:&nbsp;Empathy: Understanding and relating to problems, customers, and each other, with humility. Creativity: Exploring with curiosity and building with intention.Aspiration: Striving for societal impact, personal fulfillment, and simply doing good work.Tenacity: Pushing past barriers and the status quo with a sense of optimism and determination.Service Excellence: Delivering high-quality outcomes for our customers, colleagues, and communities.

Rhizome is an AI-powered platform that helps electric utilities identify vulnerabilities from climate threats, quantify risk at high resolutions, and measure the economic and social benefits of grid-enhancing investments.

Technical Implementation Manager

Rhizome is seeking a Technical Implementation Manager who will lead Rhizome’s software implementations with our enterprise utility customers. The ideal candidate will have a strong background in B2B SaaS and ML model development who excels at managing complex technical implementations with large companies and highly technical stakeholders. Critical to the success of this role is being a reliable conduit between our science &amp; technology team and the customer during software implementation, with an emphasis on providing high-quality service for complex projects. If you’re eager to dive into the nuts and bolts of the power sector, help implement a one-of-a-kind modeling platform, and have a passion for applying your skills to solving tough challenges related to climate change, this is for you. This role will report directly to the Director of Utility Solutions.About RhizomeRhizome is at the forefront of developing decision intelligence technology at the intersection of climate science and infrastructure systems. Our team pursues this endeavor with the wisdom and steadiness of industry veterans, and the curiosity, grit, and energy of startup and technology enthusiasts. Our climate resilience SaaS platform helps utilities, governments, and industries plan for greater resilience to climate change and extreme weather by applying AI to a vast amount of information that characterizes infrastructure assets and their vulnerability to extreme weather. Focused on the $500B resilience investment gap in the grid today, our mandate is simple: Help electric utilities proactively adapt to climate change by integrating cutting-edge climate-asset intelligence into their existing planning workflows. As the world experiences record-breaking climate-related impacts, especially related to grid failures, our platform identifies future extreme weather vulnerabilities on utility assets at high resolutions and empowers planners to optimize investment deployments that keep society safe during natural hazard events. Roles and ResponsibilitiesProject Management <ul><li>Own and manage project schedules, technical work plans, milestones, and timelines across multiple customer engagements, coordinating effectively with internal and external stakeholders.</li><li>Manage customer expectations through clear, proactive communication on priorities, progress, risks, dependencies, and changes throughout the project lifecycle.</li><li>Think critically, anticipate project and technical roadblocks and think quickly &amp; creatively to develop solutions, adapt plans, and keep projects moving toward successful delivery.</li></ul>Customer Deliveries<ul><li>Serve as the primary point of contact and ensure the timely delivery and implementation of Rhizome’s software platform for enterprise customers, initially focused on electric utilities.</li><li>Execute implementation pipelines, including data ingestion, early data validation, validation of data intake forms, workflow engines and jobs, and end-to-end pipeline execution, contributing directly to data analysis and technical problem-solving on complex implementations as needed.</li><li>Create presentable materials (e.g. slides, reports) that summarize findings, provide visuals, and improve communication of key results as the implementation progresses. </li><li>Provide technical support and program recommendations throughout implementation, serving as a trusted technical partner to customers and ensuring successful deployment.</li><li>Leverage tools such as Jira and Confluence for internal and external project management.</li></ul>Continuous Improvement<ul><li>Create and track metrics related to the implementation cycle and success criteria. </li><li>Design and standardize documents and processes that streamline data ingestion, model iteration, customer feedback loops, and application stand-up; proactively identify opportunities to improve service and shorten delivery timelines.</li></ul>Product and Technology<ul><li>Collaborate with the technology team on delivery expectations, work plan, milestones, and timelines.</li><li>Solicit customer feedback and provide insights and information to product and engineering teams. </li><li>Surface opportunities for new product features and modules through voice-of-the-customer exercises, and contribute to their development in collaboration with the technology team.</li></ul>Qualifications<ul><li>3+ years implementing complex software and/or AI models, preferably at early- or growth-stage technology companies.</li><li>Extensive background in data science, data analysis, data integration, ML, AI, and software implementation.</li><li>Excellent programming skills in Python, SQL, and data processing with large GIS datasets, with the ability to swiftly operate in cloud environments.</li><li>Strong critical thinking and communication skills, including the ability to clearly convey complex technical information, ask thoughtful and challenging questions, navigate difficult conversations, and quickly get to the “why” behind client needs and objections.</li><li>Comfort operating in fast-paced, highly technical environments, adapting and pivoting when necessary, and prioritizing and executing under tight deadlines with minimal guidance.</li><li>Ability to creatively solve problems and independently drive initiatives forward with a collaborative approach, enthusiasm for building from scratch, and a focus on delivering impact for large enterprise customers.</li><li>Bachelor’s Degree in Engineering, Computer Science, Mathematics, Economics, or equivalent experience required.</li><li>Desire to work in energy and utilities; familiarity with the electric utility software stack is a plus.</li></ul>Culture and Core Values﻿At Rhizome, we lead with compassion and empathy, aiming to understand before we help. Our thesis as technologists is that, in order to fulfill our mission to protect society from the impacts of climate change through intentional, intelligent infrastructure planning, we need to embark on a journey of respectfully listening, learning, and then problem-solving. This sentiment is represented through our core values: Empathy: Understanding and relating to problems, customers, and each other, with humility. Creativity: Exploring with curiosity and building with intention.Aspiration: Striving for societal impact, personal fulfillment, and simply doing good work.Tenacity: Pushing past barriers and the status quo with a sense of optimism and determination.Service Excellence: Delivering high-quality outcomes for our customers, colleagues, and communities.

Technical Implementation Manager

About the Job

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Rhizome

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