Job Summary GFL Environmental is seeking a Field Support Analyst to join our team in Kansas City, MO! Reporting to the IT Service Support Regional Manager, the Field Support Analyst (FSA) serves as the face of IT and acts as a Level 2 liaison for assigned end users. This role maintains and administers computer networks, hardware, system software, applications, and configurations to ensure seamless daily operations.Key Responsibilities<ul><li>Technical &amp; End-User Support: Provide in-person and remote technical assistance during business hours and special projects. Support Business Unit process systems as needed.</li><li>Escalation &amp; Collaboration: Serve as the primary IT liaison for regional business units. Work on complex, cross-technology incidents and escalate unresolved issues to higher-tier teams promptly.</li><li>Network &amp; Systems Administration: Maintain and administer networks, hardware, applications, and system configurations. Evaluate, design, and implement solutions that enhance productivity.</li><li>Documentation &amp; Operations: Create, maintain, and enforce policies, procedures, and knowledge base solutions. Assist with asset inventory management, hardware leases, service contracts, and vendor agreements.</li><li>Leadership &amp; Relationship Building: Build strong relationships up to the senior management level. Mentor other Field Support Analysts, manage customer expectations during escalations, and lead direct support for strategic initiatives.</li><li>Travel &amp; Site Support: Travel to regional sites (approx. 60%) to provide hands-on support and attend training.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Graduate degree in Computer Science, Engineering, or a related IT discipline.</li><li>Experience: 5+ years of end-user services support in large-scale environment settings. Industry or IT service provider experience is a plus.</li><li>Certifications: A+ and MCSA certifications preferred.</li><li>Core Skills: Strong analytical and troubleshooting skills, knowledge of emerging hardware/software, excellent communication, and a customer-first orientation.</li><li>Travel: Up to 60% travel between Missouri and Kansas (with potential travel to TN/KY). Vehicle and valid driver's licence required. </li></ul>  We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact <a href="mailto:myworkdayrecruitment@gflenv.com">myworkdayrecruitment@gflenv.com</a> Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Through a strategically located network of facilities across Canada the United States, GFL&rsquo;s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers. We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements. At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.

Field Support Analyst

Job Summary GFL Environmental is seeking a Field Support Analyst to join our team in Kansas City, MO! Reporting to the IT Service Support Regional Manager, the Field Support Analyst (FSA) serves as the face of IT and acts as a Level 2 liaison for assigned end users. This role maintains and administers computer networks, hardware, system software, applications, and configurations to ensure seamless daily operations.Key Responsibilities<ul><li>Technical &amp; End-User Support: Provide in-person and remote technical assistance during business hours and special projects. Support Business Unit process systems as needed.</li><li>Escalation &amp; Collaboration: Serve as the primary IT liaison for regional business units. Work on complex, cross-technology incidents and escalate unresolved issues to higher-tier teams promptly.</li><li>Network &amp; Systems Administration: Maintain and administer networks, hardware, applications, and system configurations. Evaluate, design, and implement solutions that enhance productivity.</li><li>Documentation &amp; Operations: Create, maintain, and enforce policies, procedures, and knowledge base solutions. Assist with asset inventory management, hardware leases, service contracts, and vendor agreements.</li><li>Leadership &amp; Relationship Building: Build strong relationships up to the senior management level. Mentor other Field Support Analysts, manage customer expectations during escalations, and lead direct support for strategic initiatives.</li><li>Travel &amp; Site Support: Travel to regional sites (approx. 60%) to provide hands-on support and attend training.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Graduate degree in Computer Science, Engineering, or a related IT discipline.</li><li>Experience: 5+ years of end-user services support in large-scale environment settings. Industry or IT service provider experience is a plus.</li><li>Certifications: A+ and MCSA certifications preferred.</li><li>Core Skills: Strong analytical and troubleshooting skills, knowledge of emerging hardware/software, excellent communication, and a customer-first orientation.</li><li>Travel: Up to 60% travel between Missouri and Kansas (with potential travel to TN/KY). Vehicle and valid driver's licence required. </li></ul>  We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact <a href="mailto:myworkdayrecruitment@gflenv.com">myworkdayrecruitment@gflenv.com</a> Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Field Support Analyst

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GFL Environmental

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