Job DescriptionAt AECOM, we're delivering a better world. We partner with clients to solve the world's most complex challenges and build legacies for future generations. We are seeking a client-focused Key Account Manager to drive strategic account growth, strengthen client relationships, and support the delivery of high-quality consulting and engineering solutions.The successful candidate will be responsible for managing strategic accounts, identifying growth opportunities, coordinating cross-functional teams, and ensuring exceptional client experiences across Environment, Health &amp; Safety (EHS), Sustainability, Risk Management, and Engineering Consulting projects.Key ResponsibilitiesClient &amp; Account Management<ul><li>Serve as the primary relationship manager for designated key accounts.</li><li>Develop and maintain executive-level relationships with client stakeholders.</li><li>Understand client business priorities and align service offerings to meet evolving needs.</li><li>Conduct account reviews and develop account growth strategies.</li></ul>Business Development &amp; Growth<ul><li>Identify opportunities for account expansion, cross-selling, and upselling of consulting and engineering services.</li><li>Support proposal development, client presentations, and commercial discussions.</li><li>Drive revenue growth and contribute to annual business targets.</li><li>Monitor market trends and competitor activities to identify emerging opportunities. </li></ul>Project &amp; Delivery Coordination<ul><li>Collaborate closely with technical, project management, environmental, and engineering teams.</li><li>Ensure successful delivery of projects in accordance with client expectations.</li><li>Facilitate communication between clients and internal delivery teams.</li><li>Track project performance, milestones, and customer satisfaction.</li></ul>Stakeholder Engagement<ul><li>Build trusted partnerships with internal and external stakeholders.</li><li>Support senior leadership in account planning and strategic decision-making.</li><li>Lead client meetings, business reviews, and solution workshops.</li></ul>Customer Success<ul><li>Proactively address client concerns and escalations.</li><li>Ensure consistently high levels of client satisfaction and retention.</li><li>Gather feedback and recommend improvements to strengthen service delivery.</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Key Account Manager-Environment

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