<p style="text-align:left;"><span>Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. </span><span><span>As a leading water technology company with </span><span>23,000 employees</span><span> </span><span>operating</span><span> in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.</span></span></p><p style="text-align:inherit;"></p><div><div><p><b><span>Position Summary</span></b><span> </span></p></div><div><p><span><span>The Inside Sales Representative (ISR) is responsible for driving revenue growth by managing inbound and outbound sales activities, supporting field sales teams, and delivering exceptional customer service. This role serves as a critical point of contact for customers, providing equipment rental solutions, pricing, availability, and coordination to ensure a seamless customer experience.</span></span><span> </span></p></div><div><p><span><span>The ISR </span><span>reports to the regional sales manager and </span><span>partners closely with outside sales, operations, and branch teams to maximize fleet utilization and achieve revenue and profitability targets.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Key Responsibilities</span></b><span> </span></p></div><div><p><b><span>Sales &amp; Revenue Growth</span></b><span> </span></p></div><div><ul><li><p><span><span>Respond to inbound customer inquiries via phone, email, and digital channels regarding equipment, availability, and pricing</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Generate quotes and convert opportunities into confirmed rental contracts</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proactively identify and pursue sales opportunities through outbound calls, </span><span>bid tools, </span><span>follow-ups, and account development</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support strategic growth initiatives within assigned territories, industries, or business units</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Upsell and cross-sell specialty products, services, and value-added solutions</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Customer Relationship Management</span></b><span> </span></p></div><div><ul><li><p><span><span>Build and maintain strong relationships with new and existing customers</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Act as a trusted advisor by understanding customer needs and recommending appropriate rental solutions</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure high levels of customer satisfaction through responsiveness and issue resolution</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Maintain accurate customer records and activity in </span><span>Salesforce</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Operational Coordination</span></b><span> </span></p></div></div><div><div><ul><li><p><span><span>Collaborate with branch operations, logistics, and field teams to ensure timely delivery and pickup of equipment</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Resolve order issues, billing discrepancies, and service concerns efficiently</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure compliance with company policies, safety standards, and contract requirements</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Support to Field Sales</span></b><span> </span></p></div><div><ul><li><p><span><span>Partner with Outside Sales Representatives (OSRs) to support key accounts and project-based opportunities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Prepare quotes, contracts, and supporting documentation for large or complex deals</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Assist with pipeline management, reporting, and sales tracking</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Help drive territory coverage and customer engagement between field visits</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Qualifications &amp; Requirements</span></b><span> </span></p></div><div><p><b><span>Education &amp; Experience</span></b><span> </span></p></div><div><ul><li><p><span><span>Bachelor’s degree in Business</span><span>, Sales, Marketing, or related field (preferred), or equivalent experience</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>2–5 years of inside sales, customer service, or equipment rental industry experience</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience in construction, industrial, or specialty rental environment is a plus</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Skills &amp; Competencies</span></b><span> </span></p></div><div><ul><li><p><span><span>Strong sales acumen with proven ability to close and grow </span><span>business</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Excellent communication skills (phone, email, and interpersonal)</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Customer-focused mindset with strong problem-solving abilities</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Ability to multitask and manage competing priorities in a fast-paced environment</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Detail-oriented with strong organizational skills</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Key Performance Indicators (KPIs)</span></b><span> </span></p></div><div><ul><li><p><span><span>Revenue growth and rental volume</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Quote-to-order conversion rate</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Salesforce Accuracy</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Customer retention and satisfaction</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Call activity and outbound prospecting metrics</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Fleet utilization and margin contribution</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Work Environment</span></b><span> </span></p></div><div><ul><li><p><span><span>Primarily office-based role within a branch </span><span>or remote</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Frequent communication with internal teams and customers</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>May require occasional extended hours to support customer needs</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Core Responsibilities</span></b><span> </span></p></div><div><ul><li><p><span><span>Answer incoming calls, emails, and web requests </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Maintain ongoing contact with repeat </span><span>and B</span><span>/B+</span><span> </span><span>customers</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Process Book &amp; Bill Opportunities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Fully utilize Sales Force/Deal Manager for all sales processes/opportunities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Partner with </span><span>OSR’s</span><span> </span><span>to</span><span>:</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Manage </span><span>A</span><span> </span><span>accounts</span><span> and schedule appointments for new/follow-up visits</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Prospect and provide leads/Bid schedule</span><span>s</span><span> information</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Utilize Construction Network Platforms to identify sale opportunities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Track opportunities</span><span> and support submission/completion of sales tasks/paperwork</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Qualify inbound leads</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Act as the day-to-day contact when outside reps are in the field</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Build relationships with contractors, buyers, and procurement teams</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support A/R efforts for both A &amp; B Customers</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Follow up on quotes and past rentals</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Quote equipment/products and confirm availability </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Apply discounts, contract pricing, and promotions within guidelines</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Create rental contracts, orders, and reservations </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span> Modify or cancel bookings as needed</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Match customer needs to available fleet</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Recommend alternatives when inventory is tight</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Upsell add-ons (attachments, services, delivery, protection plans)</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Cross-sell related products or services</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Equipment rental</span><span>:</span><span>  add</span><span> fuel, damage waiver, delivery, accessories</span></span><span> </span></p></li></ul></div><div><p></p><p><b><span>Goals:</span></b><span> </span></p></div><div><ul><li><p><span><span>Assist with maintaining compliance for sales/revenue process</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>T</span><span>urn opportunities into orders</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Keep customers engaged daily</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Coordinate with operations</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Remove friction from the sales process</span></span><span> </span></p></li></ul><p></p><p><span>The estimated hourly rate for this role is $35.00/hr - $41.00/hr </span></p><p></p><p><span>#LI-NP1</span></p></div></div><p></p><p><span><span>Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where</span></span><span> we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.</span></p><div><p style="text-align:inherit;"></p><p style="text-align:left;"><span><span>At Xylem, </span><span>you'll</span><span> not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. </span></span> <span>We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).</span> <span><span>Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.</span> </span></p></div><div><p style="text-align:inherit;"><span><span> </span></span><span> </span></p></div><div><p style="text-align:left;"><span><span>Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem </span><span>is dedicated to providing</span><span> reasonable </span><span>accommodations</span><span> to enable all employees to perform their essential job functions. We reserve the right to </span><span>modify</span><span> this job description and assign </span><span>additional</span><span> duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation</span></span><span> </span></p></div>

<p>Xylem is the global leader in advanced technologies, solutions and services that address the world&rsquo;s biggest water challenges. We enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used and returned to nature. At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.</p>

Inside Sales Representative

<p><span>Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. </span><span><span>As a leading water technology company with </span><span>23,000 employees</span><span> </span><span>operating</span><span> in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.</span></span></p><p></p><div><div><p><b><span>Position Summary</span></b><span> </span></p></div><div><p><span><span>The Inside Sales Representative (ISR) is responsible for driving revenue growth by managing inbound and outbound sales activities, supporting field sales teams, and delivering exceptional customer service. This role serves as a critical point of contact for customers, providing equipment rental solutions, pricing, availability, and coordination to ensure a seamless customer experience.</span></span><span> </span></p></div><div><p><span><span>The ISR </span><span>reports to the regional sales manager and </span><span>partners closely with outside sales, operations, and branch teams to maximize fleet utilization and achieve revenue and profitability targets.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Key Responsibilities</span></b><span> </span></p></div><div><p><b><span>Sales &amp; Revenue Growth</span></b><span> </span></p></div><div><ul><li><p><span><span>Respond to inbound customer inquiries via phone, email, and digital channels regarding equipment, availability, and pricing</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Generate quotes and convert opportunities into confirmed rental contracts</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proactively identify and pursue sales opportunities through outbound calls, </span><span>bid tools, </span><span>follow-ups, and account development</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support strategic growth initiatives within assigned territories, industries, or business units</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Upsell and cross-sell specialty products, services, and value-added solutions</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Customer Relationship Management</span></b><span> </span></p></div><div><ul><li><p><span><span>Build and maintain strong relationships with new and existing customers</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Act as a trusted advisor by understanding customer needs and recommending appropriate rental solutions</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure high levels of customer satisfaction through responsiveness and issue resolution</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Maintain accurate customer records and activity in </span><span>Salesforce</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Operational Coordination</span></b><span> </span></p></div></div><div><div><ul><li><p><span><span>Collaborate with branch operations, logistics, and field teams to ensure timely delivery and pickup of equipment</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Resolve order issues, billing discrepancies, and service concerns efficiently</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure compliance with company policies, safety standards, and contract requirements</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Support to Field Sales</span></b><span> </span></p></div><div><ul><li><p><span><span>Partner with Outside Sales Representatives (OSRs) to support key accounts and project-based opportunities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Prepare quotes, contracts, and supporting documentation for large or complex deals</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Assist with pipeline management, reporting, and sales tracking</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Help drive territory coverage and customer engagement between field visits</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Qualifications &amp; Requirements</span></b><span> </span></p></div><div><p><b><span>Education &amp; Experience</span></b><span> </span></p></div><div><ul><li><p><span><span>Bachelor’s degree in Business</span><span>, Sales, Marketing, or related field (preferred), or equivalent experience</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>2–5 years of inside sales, customer service, or equipment rental industry experience</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience in construction, industrial, or specialty rental environment is a plus</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Skills &amp; Competencies</span></b><span> </span></p></div><div><ul><li><p><span><span>Strong sales acumen with proven ability to close and grow </span><span>business</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Excellent communication skills (phone, email, and interpersonal)</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Customer-focused mindset with strong problem-solving abilities</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Ability to multitask and manage competing priorities in a fast-paced environment</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Detail-oriented with strong organizational skills</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Key Performance Indicators (KPIs)</span></b><span> </span></p></div><div><ul><li><p><span><span>Revenue growth and rental volume</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Quote-to-order conversion rate</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Salesforce Accuracy</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Customer retention and satisfaction</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Call activity and outbound prospecting metrics</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Fleet utilization and margin contribution</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Work Environment</span></b><span> </span></p></div><div><ul><li><p><span><span>Primarily office-based role within a branch </span><span>or remote</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Frequent communication with internal teams and customers</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>May require occasional extended hours to support customer needs</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Core Responsibilities</span></b><span> </span></p></div><div><ul><li><p><span><span>Answer incoming calls, emails, and web requests </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Maintain ongoing contact with repeat </span><span>and B</span><span>/B+</span><span> </span><span>customers</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Process Book &amp; Bill Opportunities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Fully utilize Sales Force/Deal Manager for all sales processes/opportunities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Partner with </span><span>OSR’s</span><span> </span><span>to</span><span>:</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Manage </span><span>A</span><span> </span><span>accounts</span><span> and schedule appointments for new/follow-up visits</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Prospect and provide leads/Bid schedule</span><span>s</span><span> information</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Utilize Construction Network Platforms to identify sale opportunities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Track opportunities</span><span> and support submission/completion of sales tasks/paperwork</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Qualify inbound leads</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Act as the day-to-day contact when outside reps are in the field</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Build relationships with contractors, buyers, and procurement teams</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support A/R efforts for both A &amp; B Customers</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Follow up on quotes and past rentals</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Quote equipment/products and confirm availability </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Apply discounts, contract pricing, and promotions within guidelines</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Create rental contracts, orders, and reservations </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span> Modify or cancel bookings as needed</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Match customer needs to available fleet</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Recommend alternatives when inventory is tight</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Upsell add-ons (attachments, services, delivery, protection plans)</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Cross-sell related products or services</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Equipment rental</span><span>:</span><span>  add</span><span> fuel, damage waiver, delivery, accessories</span></span><span> </span></p></li></ul></div><div><p></p><p><b><span>Goals:</span></b><span> </span></p></div><div><ul><li><p><span><span>Assist with maintaining compliance for sales/revenue process</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>T</span><span>urn opportunities into orders</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Keep customers engaged daily</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Coordinate with operations</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Remove friction from the sales process</span></span><span> </span></p></li></ul><p></p><p><span>The estimated hourly rate for this role is $35.00/hr - $41.00/hr </span></p><p></p><p><span>#LI-NP1</span></p></div></div><p></p><p><span><span>Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where</span></span><span> we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.</span></p><div><p></p><p><span><span>At Xylem, </span><span>you'll</span><span> not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. </span></span> <span>We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).</span> <span><span>Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.</span> </span></p></div><div><p><span><span> </span></span><span> </span></p></div><div><p><span><span>Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem </span><span>is dedicated to providing</span><span> reasonable </span><span>accommodations</span><span> to enable all employees to perform their essential job functions. We reserve the right to </span><span>modify</span><span> this job description and assign </span><span>additional</span><span> duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation</span></span><span> </span></p></div>

Inside Sales Representative

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Xylem

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