Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As a Quality &amp; Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.**This is an in-person position with the expectation that you will be in the field 5 days per week**What You’ll Do:<ul><li>Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.</li><li>Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.</li><li>Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.</li><li>Deliver hands-on coaching on best practices, safety procedures, and service expectations.</li><li>Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.</li><li>Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.</li><li>Review and assess complaint reports, driver feedback, and training session documentation.</li><li>Conduct training needs assessments and implement necessary improvements.</li><li>85% on-the-road supervision, 15% training and administrative duties.</li></ul>Who You Are:<ul><li>Experience in transit supervision, transportation management, or a similar field preferred.</li><li>Strong leadership skills with the ability to mentor and guide drivers.</li><li>Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.</li><li>Strong communication skills for effective feedback delivery and conflict resolution.</li><li>Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus. </li></ul>Compensation and Benefits:<ul><li>Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable</li><li>Salary: $25 / hour</li></ul>Ready to join the ride?Via is an equal opportunity employer.

Via builds innovative software to enable our customers &mdash; cities, transit agencies, transport operators, school districts, universities, and corporations &mdash; to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via&rsquo;s mission is to expand access to efficient, affordable, and sustainable transportation. Via&rsquo;s software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Our software is used in over 500 communities in more than 35 countries around the world.

Quality and Safety Manager

About the Job

About the Company

Via Transporation

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