Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1>Support the sales team in business opportunities related to mechanical seas and supply systems by analyzing operating conditions and equipment data, selecting applicable EagleBurgmann solutions, accelerating responses to customer requests, and contributing to sales growth and the achievement of sales targets;Respond to technical questions from internal and external customers, helping strengthen and promote EagleBurgmann technical solutions;Estimate product costs using TSS tools;Prepare proposals in accordance with TSS standardsFulfil CSR activities related to administration of quotations.Support negotiations and order closing activities led by the sales team, helping balance customer requirements with EagleBurgmann’s business objectives;Conduct customer visits or accompany the sales team during customer visits to present EagleBurgmann solutions and strengthen customer relationships;Support order entry to ensure alignment with the quoted scope and customer requirements through the following activities;Support the production of parts and accessories to ensure they comply with the quoted and approved design specifications through the following activities:Clarify technical questions from production;Analyze possible material substitutions;Act as a liaison between Sales and other internal departments within the business unit to improve communication and process flow;Provide training for internal and external customers on EagleBurgmann products;Communicate professionally with internal and external stakeholders to improve productivity and support a positive working environment;Maintain safe, clean, and organized working conditions;Observe and follow the Group’s Values and Principles, serving as a role model for colleagues;Perform other related activities.<h1>Qualifications:</h1><ul><li>Technical degree in Mechanics, Mechatronics, or a related field.</li><li>Microsoft Office suite</li><li>General technical product knowledge</li><li>Ability to select dynamic products for specific applications based on tools and processes after 4-6 weeks of training inside TSS</li><li>Technical drawing interpretation.</li></ul>‎ ‎ The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.EagleBurgmann Industries LP

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

Technical Customer Support Specialist

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1>Support the sales team in business opportunities related to mechanical seas and supply systems by analyzing operating conditions and equipment data, selecting applicable EagleBurgmann solutions, accelerating responses to customer requests, and contributing to sales growth and the achievement of sales targets;Respond to technical questions from internal and external customers, helping strengthen and promote EagleBurgmann technical solutions;Estimate product costs using TSS tools;Prepare proposals in accordance with TSS standardsFulfil CSR activities related to administration of quotations.Support negotiations and order closing activities led by the sales team, helping balance customer requirements with EagleBurgmann’s business objectives;Conduct customer visits or accompany the sales team during customer visits to present EagleBurgmann solutions and strengthen customer relationships;Support order entry to ensure alignment with the quoted scope and customer requirements through the following activities;Support the production of parts and accessories to ensure they comply with the quoted and approved design specifications through the following activities:Clarify technical questions from production;Analyze possible material substitutions;Act as a liaison between Sales and other internal departments within the business unit to improve communication and process flow;Provide training for internal and external customers on EagleBurgmann products;Communicate professionally with internal and external stakeholders to improve productivity and support a positive working environment;Maintain safe, clean, and organized working conditions;Observe and follow the Group’s Values and Principles, serving as a role model for colleagues;Perform other related activities.<h1>Qualifications:</h1><ul><li>Technical degree in Mechanics, Mechatronics, or a related field.</li><li>Microsoft Office suite</li><li>General technical product knowledge</li><li>Ability to select dynamic products for specific applications based on tools and processes after 4-6 weeks of training inside TSS</li><li>Technical drawing interpretation.</li></ul>‎ ‎ The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.EagleBurgmann Industries LP

Technical Customer Support Specialist

About the Job

About the Company

Freudenberg

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