AECOM is seeking an experienced Program Analyst to support our team in Detroit, Michigan.The Program Analyst partners with Information Technology and Finance, Customer Service, and Operations business units to plan, track, and deliver technology initiatives with minimal direction and supervision. This role combines systems and applications expertise with business analysis, process improvement, project coordination, compliance, financial tracking, and document management.The Program Analyst works directly with customers and stakeholders to define business requirements, improve existing systems and workflows, support project management systems, and maintain the accuracy and integrity of business and project data throughout the lifecycle.Key Responsibilities<ul><li>Partner with business units and IT teams to define business requirements, application goals, functional requirements, and technical specifications.</li><li>Support the configuration, enhancement, upgrade, deployment, integration, and maintenance of applications and systems.</li><li>Support Project Managers with software rollouts, project scope, schedules, task estimates, deliverables, and project tracking.</li><li>Analyze business processes and workflows; identify opportunities for improvement and perform fit-gap, cost-benefit, and ROI analyses.</li><li>Serve as a liaison between software vendors, end users, IT staff, and business stakeholders to resolve issues and support effective solutions.</li><li>Coordinate application testing, including User Acceptance Testing (UAT), and provide end-user training.</li><li>Support application design, configuration, databases, web services, and other technology solutions as needed.</li><li>Develop and maintain financial performance reports, project schedules, funding information, and workflows for Capital Improvement Program (CIP) projects, including use of e-Builder.</li><li>Maintain electronic document management systems and support document control, SOPs, and process documentation.</li><li>Collect and analyze program and project data and prepare technical and management reports to support decision-making.</li><li>Identify risks and dependencies across applications, systems, and business processes and communicate impacts and potential solutions.</li><li>Support capacity, security, data, systems maintenance, and performance management for assigned systems.</li><li>Research and evaluate new or improved business and technology practices to support organizational needs.</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Program Analyst

About the Job

About the Company

AECOM

Similar Jobs

Project Engineer

Project Engineer

SAP IS-U Consultant

SAP IS-U Consultant

Mid Software Engineer - Support L3

Mid Software Engineer - Support L3

IT Business Analyst

IT Business Analyst

Software Engineer / Application Developer

Software Engineer / Application Developer

Digital Projects Coordinator

Digital Projects Coordinator

IT Project Manager

IT Project Manager

Project Manager

Project ManagerNew

Project Engineer - Data Center

Project Engineer - Data CenterNew

Digital Solutions Business Analyst - PMIS

Digital Solutions Business Analyst - PMISNew