Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride? Wärtsilä Customer Assistance Warranty Services (CAWS) is now looking for an enthusiastic Warranty Expert to join our skilled teams in Shanghai. CAWS is managing the contractual warranty for delivered projects and installations. CAWS has an overall responsibility to plan strategies and actions within the warranty process, as well as assess the risks on a yearly basis. CAWS is working closely together with all departments to provide the best possible assistance for our customers. CAWS is continuously working to ensure a systematic problem-solving process in order provide a prompt resolution of technical problems that could appear during the warranty period.Necessary training (including on-job) will be offered. What will you be doing? This position reports to the Regional Warranty Manager, China As a Warranty Expert you will play a pivotal role in developing the process and managing warranty claims, ensuring timely and accurate resolution. You will review warranty policies and procedures to ensure compliance, while collaborating with internal departments to resolve warranty-related issues.  Duties and Responsibilities: <ul style="margin-top:0.0cm;margin-bottom:0.0cm;"><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Respond to customer inquiries and resolve warranty-related issues in a timely and professional manner.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Maintain accurate and current records of warranty claims and resolutions.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Secure, in cooperation with internal stakeholders, that necessary corrective actions are taken.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Define/organize/secure needed actions and order replacement parts/manpower to rectify warranty claims in a fast and professional manner with sense of urgency.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">When applicable, initiate the reclaiming process towards vendors.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Proceed China local vendor claim for CAWS in a professional manner.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Support JVs for all warranty related issue.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Monitor that sufficient warranty provisions are in place.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Minimise down-time for Wärtsilä customers and secure a cost-effective way of working.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Ensure that warranty policies are applied, the warranty terms of contract are followed.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Escalate technical/financial issues in timely manner.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Focus on achieving results, together.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Active claim follow-up with customer.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Follow Wärtsilä business ethics and rules.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Take tasks assigned by RWM.</li></ul> As an ideal candidate, we expect you to have: <ul style="margin-top:0.0cm;margin-bottom:0.0cm;"><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">A suitable degree such as B.Sc. preferable major in Marine Engineering. A quick/active leaner, strong sense of teamwork.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Proficient English and Mandarin language skills, both verbal and written.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Excellent collaboration skills and the ability to work effectively with diverse groups of people.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Knowledge of electrical and mechanical systems.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Proficiency in commonly used MS software and a positive attitude towards learning and utilizing new tools.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Service-oriented mindset and a drive for customer satisfaction.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Proactive, solution-oriented, and resourceful approach to problem-solving, along with eagerness to tackle occasional complex and challenging assignments outside of daily routine tasks.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Strong communication skills and ability to provide timely and accurate information.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Attention to detail and a structured approach to work.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Ability to work under pressure and prioritize tasks effectively.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Ability to quickly/actively learn, sense of teamwork.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Willing to undertake occasional domestic and international business trips.</li></ul> Why you and us  You are valued – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.   Your growth is supported. We believe in continuous learning &amp; teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.  You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.   Contact &amp; next steps Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.   Please apply by 07/10/2026<img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAABlBMVEX///8AAABVwtN+AAAAAXRSTlMAQObYZgAAAAFiS0dEAf8CLd4AAAAEZ0lGZwAAAAp8We1TAAAADGNtUFBKQ21wMDcxMgAAAAdPbbelAAAACklEQVQY02NgAAAAAgABmGNs1wAAAABJRU5ErkJggg=="><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAABlBMVEX///8AAABVwtN+AAAAAXRSTlMAQObYZgAAAAFiS0dEAf8CLd4AAAAEZ0lGZwAAAAp8We1TAAAADGNtUFBKQ21wMDcxMgAAAAdPbbelAAAACklEQVQY02NgAAAAAgABmGNs1wAAAABJRU5ErkJggg=="> at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone Last application date: 07/10/2026  At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.  Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.

We enable sustainable societies through innovation in technology and services together with all our stakeholders &ndash; today and tomorrow. We emphasise innovation in sustainable technology and services to help our customers continuously improve environmental and economic performance. We work together with our strong ecosystem of partners every day, providing a wide portfolio of leading technologies and innovative solutions that offer our customers superior uptime, reliability and foreseeable lifecycle costs across their operations. Our global passionate team of 17,500 energy and maritime experts in 200 locations in more than 70 countries is committed to shaping decarbonisation transformation of our industries across the globe.

Warranty Expert

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride? Wärtsilä Customer Assistance Warranty Services (CAWS) is now looking for an enthusiastic Warranty Expert to join our skilled teams in Shanghai. CAWS is managing the contractual warranty for delivered projects and installations. CAWS has an overall responsibility to plan strategies and actions within the warranty process, as well as assess the risks on a yearly basis. CAWS is working closely together with all departments to provide the best possible assistance for our customers. CAWS is continuously working to ensure a systematic problem-solving process in order provide a prompt resolution of technical problems that could appear during the warranty period.Necessary training (including on-job) will be offered. What will you be doing? This position reports to the Regional Warranty Manager, China As a Warranty Expert you will play a pivotal role in developing the process and managing warranty claims, ensuring timely and accurate resolution. You will review warranty policies and procedures to ensure compliance, while collaborating with internal departments to resolve warranty-related issues.  Duties and Responsibilities: <ul><li>Respond to customer inquiries and resolve warranty-related issues in a timely and professional manner.</li><li>Maintain accurate and current records of warranty claims and resolutions.</li><li>Secure, in cooperation with internal stakeholders, that necessary corrective actions are taken.</li><li>Define/organize/secure needed actions and order replacement parts/manpower to rectify warranty claims in a fast and professional manner with sense of urgency.</li><li>When applicable, initiate the reclaiming process towards vendors.</li><li>Proceed China local vendor claim for CAWS in a professional manner.</li><li>Support JVs for all warranty related issue.</li><li>Monitor that sufficient warranty provisions are in place.</li><li>Minimise down-time for Wärtsilä customers and secure a cost-effective way of working.</li><li>Ensure that warranty policies are applied, the warranty terms of contract are followed.</li><li>Escalate technical/financial issues in timely manner.</li><li>Focus on achieving results, together.</li><li>Active claim follow-up with customer.</li><li>Follow Wärtsilä business ethics and rules.</li><li>Take tasks assigned by RWM.</li></ul> As an ideal candidate, we expect you to have: <ul><li>A suitable degree such as B.Sc. preferable major in Marine Engineering. A quick/active leaner, strong sense of teamwork.</li><li>Proficient English and Mandarin language skills, both verbal and written.</li><li>Excellent collaboration skills and the ability to work effectively with diverse groups of people.</li><li>Knowledge of electrical and mechanical systems.</li><li>Proficiency in commonly used MS software and a positive attitude towards learning and utilizing new tools.</li><li>Service-oriented mindset and a drive for customer satisfaction.</li><li>Proactive, solution-oriented, and resourceful approach to problem-solving, along with eagerness to tackle occasional complex and challenging assignments outside of daily routine tasks.</li><li>Strong communication skills and ability to provide timely and accurate information.</li><li>Attention to detail and a structured approach to work.</li><li>Ability to work under pressure and prioritize tasks effectively.</li><li>Ability to quickly/actively learn, sense of teamwork.</li><li>Willing to undertake occasional domestic and international business trips.</li></ul> Why you and us  You are valued – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.   Your growth is supported. We believe in continuous learning &amp; teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.  You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.   Contact &amp; next steps Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.   Please apply by 07/10/2026 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone Last application date: 07/10/2026  At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.  Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.

Warranty Expert

About the Job

About the Company

Wartsila

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