Job InfoPOSITION: Union - Customer Care Representative TraineeNUMBER OF OPEN POSITIONS: 4LOCATION: CT - Orange - 60 Marsh Hill RdHOURLY RATE: $29.58 Job Description SummaryRespond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc. Key Responsibilities<ul><li>Respond to all customer inquiries (telephone or written) regarding billing, service, etc., following established policies and procedures, and providing exceptional customer service.</li><li>Assist customers concerning credit and collection issues and make arrangements according to guidelines.</li><li>Make requested changes or adjustments to customer accounts.</li><li>Initiate service orders to respond to customer emergencies and other service work needs.</li><li>Make outbound calls to resolve customer inquiries or follow up on collections issues.</li><li>Provide accurate information to appropriate departments to efficiently resolve customer concerns.           </li></ul> Required Qualifications<ul><li>Previous work experience in a customer service environment, demonstrating excellent customer service skills.</li><li>Professional written and oral communication skills.</li><li>Effective listening and problem-solving skills.</li><li>Ability to work a flexible schedule as needed.</li><li>Experience using Microsoft Office required; experience with using customer information systems preferred.</li></ul> Competencies<ul><li>Be a role model</li><li>Be agile</li><li>Collaborate and Share</li><li>Develop Self &amp; Others</li><li>Empower to grow</li><li>Focus to achieve results</li></ul> Mobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. Company:THE SOUTHERN CONNECTICUT GAS COMPANYMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at <a href="mailto:careers@avangrid.com">careers@avangrid.com</a>.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&amp;P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.Job Posting End Date:October-2-2026

Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future headquartered in Orange, CT, and has a footprint in 24 states with $40 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, and Renewables, the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 7,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company&rsquo;s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital in 2021 and 2022 as one of America&rsquo;s best corporate citizens and second in utilities for our commitment to the environment and the communities we serve. Avangrid has been named one of the World&rsquo;s Most Ethical Companies for four consecutive years by the Ethisphere Institute.

Customer Care Representative Trainee

Job InfoPOSITION: Union - Customer Care Representative TraineeNUMBER OF OPEN POSITIONS: 4LOCATION: CT - Orange - 60 Marsh Hill RdHOURLY RATE: $29.58 Job Description SummaryRespond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc. Key Responsibilities<ul><li>Respond to all customer inquiries (telephone or written) regarding billing, service, etc., following established policies and procedures, and providing exceptional customer service.</li><li>Assist customers concerning credit and collection issues and make arrangements according to guidelines.</li><li>Make requested changes or adjustments to customer accounts.</li><li>Initiate service orders to respond to customer emergencies and other service work needs.</li><li>Make outbound calls to resolve customer inquiries or follow up on collections issues.</li><li>Provide accurate information to appropriate departments to efficiently resolve customer concerns.           </li></ul> Required Qualifications<ul><li>Previous work experience in a customer service environment, demonstrating excellent customer service skills.</li><li>Professional written and oral communication skills.</li><li>Effective listening and problem-solving skills.</li><li>Ability to work a flexible schedule as needed.</li><li>Experience using Microsoft Office required; experience with using customer information systems preferred.</li></ul> Competencies<ul><li>Be a role model</li><li>Be agile</li><li>Collaborate and Share</li><li>Develop Self &amp; Others</li><li>Empower to grow</li><li>Focus to achieve results</li></ul> Mobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. Company:THE SOUTHERN CONNECTICUT GAS COMPANYMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at <a href="mailto:careers@avangrid.com">careers@avangrid.com</a>.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&amp;P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.Job Posting End Date:October-2-2026

Customer Care Representative Trainee

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Iberdrola

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