<div><h3>About Us</h3><p>With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.</p><p>Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.</p><p>At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.</p><p>Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.</p></div><h3>Reports To</h3><p>Senior Manager, Frontline Business Process Team</p><h3>What You Will Be Doing</h3><p>You will be responsible for responding to customer inquiries via voice and email, providing reliable technical support to ChargePoint customers, partners, and field support staff. Your day-to-day will involve diagnosing, troubleshooting, and debugging technical issues while maintaining productivity, performance, and SLA standards. You will work on-site in a fast-paced, collaborative environment, owning cases through a ticketing system and identifying when to escalate complex issues to ensure timely and effective resolution.</p><h3>What You Will Bring to ChargePoint</h3><ul><li><strong>Respond</strong> promptly to customer inquiries via voice, email, and live queues, providing exceptional technical support for home EV charging stations.</li><li><strong>Diagnose</strong>, troubleshoot, and debug ChargePoint software and hardware issues, providing appropriate workarounds or long-term solutions.</li><li><strong>Take ownership</strong> of assigned cases within our ticketing system and drive them to resolution within established performance and SLA standards.</li><li><strong>Collaborate</strong> proactively with team members and escalate complex technical issues to the appropriate internal teams when necessary.</li><li><strong>Author</strong>, update, and maintain technical documentation and case summary notes for our Knowledge Management (KM) base to ensure universal understanding for stakeholders.</li><li><strong>Communicate</strong> technical topics in simple, easy-to-understand terms for customers through active and reflective listening.</li><li><strong>Prioritize</strong> and plan time effectively to manage multiple customer interactions and adapt swiftly to changing priorities.</li><li><strong>Embrace</strong> a continuous learning mindset to continuously develop your technical skills and support next-generation EV products.</li></ul><h3><strong>Requirements</strong></h3><ul><li>Bachelor's degree- BA/Bcom/BBA/Bsc ONLY or equivalent practical experience.</li><li>Proven customer service experience, specifically engaging with customers through live calls and multitasking across communication tools.</li><li>Strong verbal and written communication skills, with the ability to clearly document case notes and write knowledge-base articles.</li><li>Excellent troubleshooting and problem-solving skills, with a commitment to carrying customer-impacting situations through to resolution.</li><li>Ability to thrive in an open, collaborative environment with a strong sense of teamwork, accountability, and adaptability under pressure.</li><li>Willingness and flexibility to work night shifts as required to support our global customer base.</li></ul><h3><strong>Location</strong></h3><p>Bangalore, India (On-site)</p><p> </p><div><p>We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. </p><p>If there is a match between your experiences/skills and the Company needs, we will contact you directly.</p><div><div><p>ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.</p><p>If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at <strong>accommodations@chargepoint.com</strong>.</p></div><p>ChargePoint is an equal opportunity employer. <br>Applicants only - Recruiting agencies do not contact.</p></div></div>

<p>Driving a Better Way</p>
<p>ChargePoint brings electric vehicle (EV) charging to more people and places than ever before with the world's largest and most open EV charging network. We design, build and support all of the technology that powers this network, from charging station hardware to energy management software to a mobile app. Our work transforms transportation and energy use by helping more people choose to drive electric.</p>
<p>Our charging stations, mobile app and network make it easy to charge EVs anywhere. Our energy management solutions help people and businesses shift away from fossil fuels and manage growing demand for EV charging. And our work with multiple stakeholders, from automakers to individual businesses, paves the way for widespread EV adoption.</p>
<p>Every day we add more drivers and businesses to our network, and driving an EV makes even more sense. And that's what we're all about: driving a better way</p>

Associate Technical Support Engineer(BBA/BA/Bcom/BSc/BCA)

<div><h3>About Us</h3><p>With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.</p><p>Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.</p><p>At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.</p><p>Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.</p></div><h3>Reports To</h3><p>Senior Manager, Frontline Business Process Team</p><h3>What You Will Be Doing</h3><p>You will be responsible for responding to customer inquiries via voice and email, providing reliable technical support to ChargePoint customers, partners, and field support staff. Your day-to-day will involve diagnosing, troubleshooting, and debugging technical issues while maintaining productivity, performance, and SLA standards. You will work on-site in a fast-paced, collaborative environment, owning cases through a ticketing system and identifying when to escalate complex issues to ensure timely and effective resolution.</p><h3>What You Will Bring to ChargePoint</h3><ul><li><strong>Respond</strong> promptly to customer inquiries via voice, email, and live queues, providing exceptional technical support for home EV charging stations.</li><li><strong>Diagnose</strong>, troubleshoot, and debug ChargePoint software and hardware issues, providing appropriate workarounds or long-term solutions.</li><li><strong>Take ownership</strong> of assigned cases within our ticketing system and drive them to resolution within established performance and SLA standards.</li><li><strong>Collaborate</strong> proactively with team members and escalate complex technical issues to the appropriate internal teams when necessary.</li><li><strong>Author</strong>, update, and maintain technical documentation and case summary notes for our Knowledge Management (KM) base to ensure universal understanding for stakeholders.</li><li><strong>Communicate</strong> technical topics in simple, easy-to-understand terms for customers through active and reflective listening.</li><li><strong>Prioritize</strong> and plan time effectively to manage multiple customer interactions and adapt swiftly to changing priorities.</li><li><strong>Embrace</strong> a continuous learning mindset to continuously develop your technical skills and support next-generation EV products.</li></ul><h3><strong>Requirements</strong></h3><ul><li>Bachelor's degree- BA/Bcom/BBA/Bsc ONLY or equivalent practical experience.</li><li>Proven customer service experience, specifically engaging with customers through live calls and multitasking across communication tools.</li><li>Strong verbal and written communication skills, with the ability to clearly document case notes and write knowledge-base articles.</li><li>Excellent troubleshooting and problem-solving skills, with a commitment to carrying customer-impacting situations through to resolution.</li><li>Ability to thrive in an open, collaborative environment with a strong sense of teamwork, accountability, and adaptability under pressure.</li><li>Willingness and flexibility to work night shifts as required to support our global customer base.</li></ul><h3><strong>Location</strong></h3><p>Bangalore, India (On-site)</p><p> </p><div><p>We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. </p><p>If there is a match between your experiences/skills and the Company needs, we will contact you directly.</p><div><div><p>ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.</p><p>If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at <strong>accommodations@chargepoint.com</strong>.</p></div><p>ChargePoint is an equal opportunity employer. <br />Applicants only - Recruiting agencies do not contact.</p></div></div>

Associate Technical Support Engineer(BBA/BA/Bcom/BSc/BCA)

About the Job

About the Company

Charge Point

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