At TOMRA Collection, we are helping transform how societies collect and recycle valuable resources. As we continue to expand across Europe, our New Markets team plays a critical role in bringing TOMRA's Reverse Vending Machines (RVM's) and solutions to new countries, customers, and communities.    We are looking for a Customer Care &amp; Service Coordinator to join our growing Shared Service Centre in Belgrade. In this role, you will be at the heart of the customer experience—supporting customers, coordinating service activities, and helping ensure our installations and interventions run smoothly from day one.    This is an exciting opportunity to join TOMRA at a key stage of growth and contribute directly to building our European operations. You'll collaborate with colleagues across multiple countries and functions while helping deliver a world-class customer experience. What You Will Be Doing <ul><li>Providing professional and friendly support to customers via phone, email, and digital channels. </li><li>Coordinating installation appointments and service interventions, ensuring customers are informed and supported every step of the way. </li><li>Scheduling and dispatching technicians, balancing customer needs with operational efficiency. </li><li>Working closely with field service teams, logistics partners, and internal stakeholders across Europe to keep activities running smoothly. </li><li>Maintaining accurate records and updates in CRM and ERP systems. </li><li>Monitoring service readiness and ensuring all required information is in place before work is carried out. </li><li>Escalating complex issues when needed and helping drive timely resolutions. </li><li>Identifying opportunities to improve processes, enhance customer satisfaction, and support continuous improvement initiatives. </li></ul>What Makes This Opportunity Special? <ul><li>Contribute to TOMRA’s continued European growth journey. </li><li>Work in a dynamic international environment with colleagues across multiple countries. </li><li>Gain exposure to customer service, logistics, field service, and operational processes. </li><li>Help shape and improve new ways of working as our business continues to expand. </li><li>Build valuable experience within a global sustainability and technology company making a real impact. </li></ul>

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

Customer Operations Coordinators - Dispatch

At TOMRA Collection, we are helping transform how societies collect and recycle valuable resources. As we continue to expand across Europe, our New Markets team plays a critical role in bringing TOMRA's Reverse Vending Machines (RVM's) and solutions to new countries, customers, and communities.    We are looking for a Customer Care &amp; Service Coordinator to join our growing Shared Service Centre in Belgrade. In this role, you will be at the heart of the customer experience—supporting customers, coordinating service activities, and helping ensure our installations and interventions run smoothly from day one.    This is an exciting opportunity to join TOMRA at a key stage of growth and contribute directly to building our European operations. You'll collaborate with colleagues across multiple countries and functions while helping deliver a world-class customer experience. What You Will Be Doing <ul><li>Providing professional and friendly support to customers via phone, email, and digital channels. </li><li>Coordinating installation appointments and service interventions, ensuring customers are informed and supported every step of the way. </li><li>Scheduling and dispatching technicians, balancing customer needs with operational efficiency. </li><li>Working closely with field service teams, logistics partners, and internal stakeholders across Europe to keep activities running smoothly. </li><li>Maintaining accurate records and updates in CRM and ERP systems. </li><li>Monitoring service readiness and ensuring all required information is in place before work is carried out. </li><li>Escalating complex issues when needed and helping drive timely resolutions. </li><li>Identifying opportunities to improve processes, enhance customer satisfaction, and support continuous improvement initiatives. </li></ul>What Makes This Opportunity Special? <ul><li>Contribute to TOMRA’s continued European growth journey. </li><li>Work in a dynamic international environment with colleagues across multiple countries. </li><li>Gain exposure to customer service, logistics, field service, and operational processes. </li><li>Help shape and improve new ways of working as our business continues to expand. </li><li>Build valuable experience within a global sustainability and technology company making a real impact. </li></ul>

Customer Operations Coordinators - Dispatch

About the Job

About the Company

Tomra

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