As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships.Our Customer Success Management team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts. Responsibilities:<ul><li>Own a book of High &amp; Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.</li><li>Drive healthy adoption, net retention, and churn targets.</li><li>Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.</li><li>Engage with executive sponsors and decision-makers within customer organizations as needed.</li><li>Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe. </li><li>Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey. </li><li>Act as a customer liaison within the organization, advocating to senior leadership as needed.</li><li>Contribute to process development and organizational growth projects.</li></ul><ul><li>Minimum two years Customer Success experience.</li><li>Fluent in English and German, with additional languages a plus.</li><li>Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.</li><li>Demonstrated experience developing and fostering relationships at all levels within customer organizations.</li><li>Strong communication skills to effectively collaborate with internal and external teams. </li><li>Accurate forecasting skills and a good understanding of the customer base. </li><li>Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.</li><li>Understanding of customer metrics and the ability to analyze data to drive insights.</li><li>Proficient in using customer relationship management (CRM) software and other relevant tools. Experience with Salesforce and/or Gainsight is a plus.</li><li>Outstanding written and verbal communication skills required. </li><li>Remote work environment, with an expectation to respond to and meet with customers during standard working hours, and occasionally visit customers in-person.</li><li>Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.</li></ul><h3 style="text-align:start;">About us</h3>PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.<h3 style="text-align:start;">Get ready to enjoy</h3><ul><li>Flex benefit package, customizing perks to match your unique style.</li><li>Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.</li><li>Flexible working hours, harmonizing your personal and professional life.</li><li>Half-day Summer Fridays.</li><li>Full training and onboarding program for a seamless start.</li><li>Exclusive work only with international markets.</li><li>Considerable &amp; steadily increasing salary, recognizing and rewarding your dedication.</li><li>Frequent in-office and after-hours activities with team members.</li><li>Participation in international training programs.</li><li>Internal transparency with company results and salary system, promoting a culture of trust and collaboration.</li><li>Additional paid vacation days, including birthdays, volunteering, and other occasions.</li></ul>Salary Range:<ul><li>Spain: 36,500 - 55,000 EUR gross/yearly.</li><li>Germany : 50,000 - 73,000 EUR gross/yearly.</li></ul>Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position.

PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, and error-prone solar project development process. Our end-to-end solar development platform connects site selection, PV design, and yield estimation. In doing so, we’re not only helping solar teams achieve maximum results in a fraction of the time, we’re accelerating the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.Whether you use a single product or plug into the entire platform, PVcase makes you faster, more precise, and more productive at every stage of solar project development. PVcase is a leading choice for solar energy professionals, and the results speak for themselves. Our platform supports over 1,500 customers in 75+ countries, powering the development of more than 4 TW of projects a year.

Customer Success Manager (German speaking)

As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships.Our Customer Success Management team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts. Responsibilities:<ul><li>Own a book of High &amp; Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.</li><li>Drive healthy adoption, net retention, and churn targets.</li><li>Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.</li><li>Engage with executive sponsors and decision-makers within customer organizations as needed.</li><li>Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe. </li><li>Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey. </li><li>Act as a customer liaison within the organization, advocating to senior leadership as needed.</li><li>Contribute to process development and organizational growth projects.</li></ul><ul><li>Minimum two years Customer Success experience.</li><li>Fluent in English and German, with additional languages a plus.</li><li>Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.</li><li>Demonstrated experience developing and fostering relationships at all levels within customer organizations.</li><li>Strong communication skills to effectively collaborate with internal and external teams. </li><li>Accurate forecasting skills and a good understanding of the customer base. </li><li>Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.</li><li>Understanding of customer metrics and the ability to analyze data to drive insights.</li><li>Proficient in using customer relationship management (CRM) software and other relevant tools. Experience with Salesforce and/or Gainsight is a plus.</li><li>Outstanding written and verbal communication skills required. </li><li>Remote work environment, with an expectation to respond to and meet with customers during standard working hours, and occasionally visit customers in-person.</li><li>Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.</li></ul><h3>About us</h3>PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.<h3>Get ready to enjoy</h3><ul><li>Flex benefit package, customizing perks to match your unique style.</li><li>Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.</li><li>Flexible working hours, harmonizing your personal and professional life.</li><li>Half-day Summer Fridays.</li><li>Full training and onboarding program for a seamless start.</li><li>Exclusive work only with international markets.</li><li>Considerable &amp; steadily increasing salary, recognizing and rewarding your dedication.</li><li>Frequent in-office and after-hours activities with team members.</li><li>Participation in international training programs.</li><li>Internal transparency with company results and salary system, promoting a culture of trust and collaboration.</li><li>Additional paid vacation days, including birthdays, volunteering, and other occasions.</li></ul>Salary Range:<ul><li>Spain: 36,500 - 55,000 EUR gross/yearly.</li><li>Germany : 50,000 - 73,000 EUR gross/yearly.</li></ul>Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position.

Customer Success Manager (German speaking)

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PVcase

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