<div>Customer Service CoordinatorPhoenix, 100% In-person Would you like to join a global, growing company with a positive mission?Then Smardt is the right place for you! We are the leading manufacturer of oil-free centrifugal chillers with operations across Australia, Canada, USA, Germany, and China. Our revolutionary high-efficiency machines are driving rapid growth in key world markets. At the cutting edge of innovation, Smardt North America is accelerating product development to deliver substantial energy savings for our customers. We are currently seeking an Customer Service Coordinator who is excited about supporting our teams, ensuring smooth operations, and delivering outstanding service to our customers. Main Responsibilities<ul><li>Prepare and process sales orders, invoices, and purchase orders</li><li>Develop and maintain forms and Excel trackers</li><li>Support inventory updates</li><li>Respond promptly to customer inquiries via email and phone</li><li>Manage weekly vendor and customer follow-ups</li><li>Contribute to customer satisfaction by ensuring quick, professional responses</li><li>Provide support with quality and warranty tasks (e.g., RMAs)</li><li>Liaise with customers across the North American market</li><li>Perform other related tasks as assigned by your supervisor</li></ul> Core Competencies &amp; Skills<ul><li>Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook; 365 is an asset)</li><li>Experience with ERP systems (Microsoft Navision an asset)</li><li>Experience with project management tools (e.g., Monday.com, Jira, or similar)</li><li>Experience with help desk systems (Freshdesk or similar)</li><li>Strong organizational skills and ability to manage multiple priorities</li><li>Customer-focused with excellent communication skills</li></ul> What We Offer:<ul><li>Competitive compensation.</li><li>Health and Dental Benefits from day 1.</li><li>401K matching program.</li><li>A collaborative global environment with opportunities for growth.</li></ul> Equal Employment Opportunity StatementSMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. As part of our hiring process, Smardt conducts background checks in compliance with applicable laws. Please note that Smardt does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, we will not consider or agree to payment of any referral compensation or recruiter fee. #wehire</div>

Smardt is both the pioneer and world leader in manufacturing high efficiency, oil-free chillers. Smardt has the largest installed base of oil-free chillers in the world, with more than 10000 chillers installed globally. These high-efficiency chillers typically can save building owners 50% of their annual operating costs compared with standard lubricated screw machines through the reduction in power consumption and maintenance. Smardt manufactures its innovative and highly efficient range of chillers in Montreal Canada, Plattsburgh USA, Melbourne Australia, Stuttgart Germany, and Guangzhou China. Smardt was the first manufacturer to commercially produce high-efficiency oil-free chillers utilising magnetic bearing centrifugal compressors and today has the largest range of such chillers with water-cooled chillers from 60 TR through 3200 TR, air-cooled chillers 60 TR through 450 TR, and evaporatively cooled chillers from 60 TR through 400 TR. Smardt's goal is to provide energy efficient cooling solutions for the built environment, reducing the energy consumption of HVAC globally and helping to preserve the world for future generations.

Customer Service Coordinator

<div>Customer Service CoordinatorPhoenix, 100% In-person Would you like to join a global, growing company with a positive mission?Then Smardt is the right place for you! We are the leading manufacturer of oil-free centrifugal chillers with operations across Australia, Canada, USA, Germany, and China. Our revolutionary high-efficiency machines are driving rapid growth in key world markets. At the cutting edge of innovation, Smardt North America is accelerating product development to deliver substantial energy savings for our customers. We are currently seeking an Customer Service Coordinator who is excited about supporting our teams, ensuring smooth operations, and delivering outstanding service to our customers. Main Responsibilities<ul><li>Prepare and process sales orders, invoices, and purchase orders</li><li>Develop and maintain forms and Excel trackers</li><li>Support inventory updates</li><li>Respond promptly to customer inquiries via email and phone</li><li>Manage weekly vendor and customer follow-ups</li><li>Contribute to customer satisfaction by ensuring quick, professional responses</li><li>Provide support with quality and warranty tasks (e.g., RMAs)</li><li>Liaise with customers across the North American market</li><li>Perform other related tasks as assigned by your supervisor</li></ul> Core Competencies &amp; Skills<ul><li>Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook; 365 is an asset)</li><li>Experience with ERP systems (Microsoft Navision an asset)</li><li>Experience with project management tools (e.g., Monday.com, Jira, or similar)</li><li>Experience with help desk systems (Freshdesk or similar)</li><li>Strong organizational skills and ability to manage multiple priorities</li><li>Customer-focused with excellent communication skills</li></ul> What We Offer:<ul><li>Competitive compensation.</li><li>Health and Dental Benefits from day 1.</li><li>401K matching program.</li><li>A collaborative global environment with opportunities for growth.</li></ul> Equal Employment Opportunity StatementSMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. As part of our hiring process, Smardt conducts background checks in compliance with applicable laws. Please note that Smardt does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, we will not consider or agree to payment of any referral compensation or recruiter fee. #wehire</div>

Customer Service Coordinator

About the Job

About the Company

Smardt Chiller Group

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