You'll be a fundamental pillar in our customer interactions, ensuring their questions and needs are addressed with the highest quality. If you have a strategic vision for service and are motivated to be the voice of a company with a global mission, this is your opportunity! What will you do in this role? You'll be the primary point of contact for our customers, a trusted advisor who goes beyond traditional support. Your responsibilities will include:<ul><li>Managing customer communication through various channels such as phone and email, providing high-quality support throughout the process.</li><li>Conducting thorough online research to verify and validate company registration information, including legal entity, business activity, and scope of operations.</li><li>Updating our supplier database with accurate information for companies of various sizes, industries, and global locations, using national company registers and online databases.</li><li>Responding to client queries via email and phone, collaborating with internal and external stakeholders to gather necessary information.</li><li>Actively contributing to the continuous improvement of internal efficiency processes and standards.</li><li>Collaborate with inter-departmental teams on strategic initiatives, specifically focusing on process optimization, research support, and effective communication management.</li></ul>

EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Customer Care Associate

You'll be a fundamental pillar in our customer interactions, ensuring their questions and needs are addressed with the highest quality. If you have a strategic vision for service and are motivated to be the voice of a company with a global mission, this is your opportunity! What will you do in this role? You'll be the primary point of contact for our customers, a trusted advisor who goes beyond traditional support. Your responsibilities will include:<ul><li>Managing customer communication through various channels such as phone and email, providing high-quality support throughout the process.</li><li>Conducting thorough online research to verify and validate company registration information, including legal entity, business activity, and scope of operations.</li><li>Updating our supplier database with accurate information for companies of various sizes, industries, and global locations, using national company registers and online databases.</li><li>Responding to client queries via email and phone, collaborating with internal and external stakeholders to gather necessary information.</li><li>Actively contributing to the continuous improvement of internal efficiency processes and standards.</li><li>Collaborate with inter-departmental teams on strategic initiatives, specifically focusing on process optimization, research support, and effective communication management.</li></ul>

Customer Care Associate

About the Job

About the Company

EcoVadis

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